AI Development
Enhancing Logistics Operations with an AI Assistant for a Mid-Size U.S. Company
Developed and deployed a GenAI-powered customer support assistant for a mid-size U.S.-based automotive equipment manufacturer. The solution aimed to streamline customer support operations, improve query handling, and enhance user experience. Integrated with HubSpot CRM, the AI assistant automated ticket creation, order tracking, sentiment analysis, and smart escalation. The project resulted in improved self-service rates, reduced operational costs, and enhanced CSAT scores.
What was the main challenge in this project?
>> High support costs (~$0.9M/year) due to large teams working in shifts.
>> Rule-based assistant limitations and inability to understand user intent.
>> Scattered documentation and lack of intelligent query prioritization.
>> High false escalations and long troubleshooting times.
What was your solution or approach?
>> Built a GenAI-powered support assistant integrated with HubSpot CRM.
>> Implemented a hybrid model using GPT-4, Langchain, and Pinecone for natural language understanding and document retrieval.
>> Deployed in stages: first as an internal support copilot for agents, then as a customer-facing assistant.
>> Integrated features like smart ticket routing, sentiment analysis, real-time order tracking, and cross-sell recommendations.
What was the outcome or impact for the client?
>> Self-service increased from 15% to 55%, auto-resolving ~2,800 issues/month.
>> Reduced false escalations from 50% to 11% (78% reduction).
>> Average troubleshooting time reduced by 58% (from 15 mins to 6 mins 20s).
>> Annual support spend dropped by $245K.
>> CSAT score improved from 82 to 91 (+9 points).
>> Net incremental revenue from AI-driven offers reached $1.25M/year.
Other case studies from Aglowid IT Solutions Pvt. Ltd.
E-commerce Development
Other ai development case studies
AI Development
AI Development
AI Development
DDiGenie
How We Transformed Customer Support for 4,000+ Members in Just 14 Days: AI Chatbot Implementation That Delivered 89% Query Reduction and £17K Annual Savings
AI ChatbotAWS Cloud InfrastructureOpenAI API Integration+7
AI Development
LLeprofile
Unveiling Sentiments in Malay and English: A Text and Audio Analysis Journey
Machine LearningAudio AnalysisLexical analysis+4
AI Development
AI Development
SSigma Square
Social Media Content Optimization for Influencers
awsdata sciencedata engineering+1
Project Details
A
Industry:Automotive
Budget:$10,000 - $50,000
Duration:6 - 12 months
Project URLOpenAI GPT-4 APIPineconeHubSpot CRMLangchainReact.jsAWS (Docker)
Need similar services?
Agencies providing ai development
Posted this
A
Empowering Startups SMEs & Enterprises with Innovative IT Services & Solutions
H
Building startups from scratch to scale-ups with expertise and speed
R
Connecting business and people through creative technologies.
D
Digital solutions for business growth
C
Innovative designs for Consumer, Medical, Retail, and Industrial products.
T
Transforming ideas into innovative solutions
D
Creating digital solutions for businesses and users
C
We bridge technology and business, delivering end-to-end digital products, simplifying challenges, and empowering clients with exactly what they need and what they can skip.
K
Delivering Meaningful Differentiation
I
Transforming data into actionable insights
T
Transforming industries through innovative solutions and digital excellence.