Microknot partnered with Tax Today, a leading provider of instant tax refunds, to develop a secure, cloud-native web application that transformed their operations. The platform introduced a client portal for bookings, document uploads, and refund tracking, along with automated refund processing and reconciliation with ATO payments. With built-in credit and risk automation, the solution drastically reduced processing times while minimising manual effort. By enabling real-time updates and reducing call volumes, Tax Today significantly improved customer satisfaction and operational efficiency.