Best Call-Center Services in Australia

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Found 71 matching agencies

F
Fonebox
Unlock the full power of the human voice for modern businesses

team of 26 - 50 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

S
Satellite Office
Transform Your Business with Remote Talent and Outsourcing Solutions 🌐

team of 101 - 250 people

10+ years of industry experience

contact for pricing

contact for pricing

P
Packleader BPO
Expert BPO Solutions for Business Growth

team of 101 - 250 people

15+ years of industry experience

contact for pricing

Min project budget $10k

C
CDM Direct
Seamless Scalability Solutions

team of 101 - 250 people

30+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

F
Forrest Marketing Group
Expert Contact Centre Solutions for Sales and Marketing Success 📞

team of 26 - 50 people

15+ years of industry experience

contact for pricing

Min project budget $25k

M
Managed Solutions
Reliable, well-designed business technology solutions.

team of 2 - 10 people

30+ years of industry experience

Rate $150 - $200 / hr

contact for pricing

D
Digi Marketers
Transform your business dreams into reality

team of 2 - 10 people

7 years of industry experience

Rate $50 - $75 / hr

contact for pricing

P
ProfitAbility Virtual Assistance
Small Business Support from Australia's Leading Provider

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

E
Evolved Contact
Expert customer engagement solutions for businesses

team of 2 - 10 people

10+ years of industry experience

Rate $50 - $75 / hr

Min project budget $5k

I
Insil
Transforming Marketing for Ambitious Companies

team of 2 - 10 people

9 years of industry experience

Rate $200 - $300 / hr

Min project budget $5k

V
Virtual Reception
Expert Virtual Reception Services for Business Growth

team of 2 - 10 people

10+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

A
Auxilio Business Solutions Pty Ltd
Outsource your business to grow with ease 🚀

team of 2 - 10 people

15+ years of industry experience

contact for pricing

Min project budget $1k

P
Property Media Solutions
Transforming property listings into captivating visual experiences

team of 2 - 10 people

5 years of industry experience

contact for pricing

contact for pricing

W
Work4you
Seamless work experience for businesses and entrepreneurs.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

M
MarketOne International
Transforming B2B demand generation through innovative solutions

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

T
TeleTech
Customer First, Human Always

team of 1000+ people

40+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

h
hammerjack
Expert Outsourcing Done Differently

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

T
Telemarketing Professionals
Specializing in lead generation and appointment setting services

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

S
Sales Wolfs Australia
Unlock digital growth for Australian businesses

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

A
Affordable Staff
Outsourcing Solutions for Growing Businesses

team of 26 - 50 people

15+ years of industry experience

contact for pricing

Min project budget $1k

M
Matchboard
Sourcing trusted suppliers for your business needs

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

Y
Your Phones Covered
Expert Call Answering Services for Australian Businesses

team of 2 - 10 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

D
Datacom
Always Solving the Impossible, Every Day

team of 501 - 1000 people

60+ years of industry experience

contact for pricing

Min project budget $1k

C
Contact 121
Flexible, affordable and innovative contact centre and business solutions

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

P
Profitmaster BPO, Inc.
Efficient business processes for profitable growth

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

T
TelemarketingPower.com
Unlock Quality Leads and Boost Revenue

team of 26 - 50 people

20+ years of industry experience

contact for pricing

Min project budget $1k

O
Offshore Business Processing
Efficient Outsourcing Solutions for Global Businesses

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $1k

I
Imperatif Call Centre Partners
Expert inbound call centre services for Australian businesses

team of 26 - 50 people

15+ years of industry experience

Rate $100 - $150 / hr

Min project budget $1k

T
TSA Group
Revolutionizing customer experience in Australia

team of 501 - 1000 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $250k

I
Inteck IT
Tailored IT solutions for Australian businesses

team of 2 - 10 people

6 years of industry experience

contact for pricing

Min project budget $1k

8
8x8
Communications for the Customer Obsessed

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

Min project budget $1k

V
Virtual Office Brisbane
Professional Virtual Solutions for Small Businesses

team of 2 - 10 people

unknown

Rate $25 - $50 / hr

Min project budget $1k

T
TMC
Expert BPO Solutions for Business Growth 🚀

team of 2 - 10 people

50+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

O
Outsourced HR Solution
Expert Outsourcing Solutions for Australian Businesses

team of 2 - 10 people

9 years of industry experience

contact for pricing

contact for pricing

2
24x7 Direct
Hire a Virtual Assistant and Save Up to 70% on Labour Costs

team of 26 - 50 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

B
BCS Technology International Pty Ltd
Expert IT Solutions for Business Growth

team of 101 - 250 people

20+ years of industry experience

Rate $100 - $150 / hr

Min project budget $5k

V
VA World Outsourcing
Empowering businesses with offshore talent and expertise

team of 2 - 10 people

15+ years of industry experience

Rate $50 - $75 / hr

Min project budget $5k

U
Unity4
Good conversations lead to better outcomes

team of 501 - 1000 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $10k

S
SalesPond
Maximise sales & marketing results with modern approach

team of 26 - 50 people

10+ years of industry experience

Rate $25 - $50 / hr

Min project budget $5k

n
no name
Flexibility, Collaboration, Talent, Ability to scale, Modern workspaces.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

Min project budget $1k

O
OneContact
Connecting businesses and customers through innovative solutions

team of 501 - 1000 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

A
Alltel Australia
Smarter communications for Aussie businesses.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

S
Sourcefit
Expert offshore staffing solutions for businesses worldwide

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

Min project budget $1k

T
Turn Key Receptionist
Expert virtual receptionists for businesses, supporting growth and success

team of 2 - 10 people

9 years of industry experience

contact for pricing

Min project budget $1k

A
Advertron Pty Ltd
Transforming businesses online since 2007

team of 2 - 10 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

A
Acquire BPO
Transforming businesses through customer experience and process outsourcing

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

Min project budget $1k

N
New Media Services
Elevating customer satisfaction through outsourcing solutions

team of 101 - 250 people

10+ years of industry experience

contact for pricing

contact for pricing

F
Flexisource IT
Your Handpicked Dedicated IT Team 👥

team of 26 - 50 people

10+ years of industry experience

contact for pricing

Min project budget $5k

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What Are Call-Center Services?

Call-center services involve managing inbound and outbound customer communications, including support, sales, and inquiries. In Australia, businesses rely on call-centers for effective customer engagement and problem resolution.

These services ensure your customers receive timely, friendly assistance, improving brand reputation and retention.


Types of Call-Center Services

Call-centers offer a variety of services such as inbound support, outbound sales, telemarketing, technical support, and helpdesk functions. Agencies in Australia often specialize in sectors like finance, healthcare, or retail, tailoring their services accordingly.


Benefits of Outsourcing Call-Center Services

Outsourcing can reduce operational costs, provide access to trained professionals, and offer scalability. Local agencies in Australia provide cultural and language advantages that enhance customer satisfaction.

Outsourcing also allows companies to focus on core business activities while ensuring excellent customer care.


Inbound Call-Center Services

These focus on handling incoming customer calls for support, orders, or inquiries. Inbound call-centers in Australia excel in providing prompt responses and personalized service to local customers.


Outbound Call-Center Services

Outbound services include sales calls, lead generation, surveys, and appointment setting. Agencies in Australia use local insights to optimize outreach strategies and improve conversion rates.


Customer Support and Technical Assistance

Call-centers often provide product support, troubleshooting, and FAQs. Technical support teams in Australia are trained to handle industry-specific challenges efficiently.


Multilingual and 24/7 Support

Many call-centers offer multilingual agents and round-the-clock service. In Australia, agencies often provide support in English, Hindi, Tamil, Malay and Spanish; Castilian, catering to diverse customer bases.


Technology and Infrastructure

Modern call-centers use CRM systems, call routing, and analytics to improve efficiency. Agencies in Australia leverage local internet infrastructure, with average speeds of 150 Mbps, ensuring reliable communication.


How to Choose the Right Call-Center Service in Australia

Consider factors such as experience, language capabilities, technology stack, and industry expertise. Agencies in Australia with proven track records in your sector offer the best fit.


Pricing Models for Call-Center Services

Pricing may be hourly, per-minute, per-call, or project-based. Expect competitive rates in Australia starting at $10 per hour.


Ensuring Quality and Compliance

Quality assurance and data privacy are critical. Agencies in Australia comply with local regulations and industry standards to protect customer information.


Training and Staff Expertise

Professional training programs equip agents with communication skills and product knowledge. Local call-centers in Australia often train agents to understand regional nuances and customer expectations.


Scalability and Flexibility

Call-center services can scale with your business growth or seasonal demands. Flexible packages in Australia help companies adapt quickly to market changes.


Integration with Other Customer Channels

Call-centers often integrate with chat, email, and social media for omnichannel support. Agencies in Australia help create seamless customer experiences across platforms.


Challenges in Call-Center Management

Managing high call volumes, maintaining agent morale, and ensuring consistency are common challenges. Experienced agencies in Australia deploy best practices to overcome these issues effectively.

Frequently asked questions

In Australia, agencies benefit from local infrastructure and cultural understanding to provide superior service quality.

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