Leading agencies include OutsourceBG Services Ltd, Zadarma, Squaretalk, InfoSource Bulgaria Ltd and Proxiad SEE. A total of 21 Call Center Services providers in Bulgaria are ready to help. They serve clients such as E-commerce, Various industries, Gaming, Businesses, B2B, SMEs, Sports, Retail, Healthcare and Manufacturing.
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Found 21 matching agencies
Zadarma offers a cloud-based VoIP system that provides easy integration with the largest CRM systems and messengers. Their services help separate work from personal life at an incredible price. The company's tech team is always evolving their PBX to accommodate changing global communication needs. With Zadarma, businesses can connect all employees in one network with customers and partners from anywhere in the world. This allows for better relationships and more efficient communication. Zadarma's VoIP solution also offers free Teamsale CRM, making it a cost-effective option compared to traditional business phone systems. The company provides customized solutions for startups and makes their VoIP system accessible with free and affordable bundles, plus apps available on most platforms.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Squaretalk provides a range of cloud-based call center services, including business services and call center services. These services are designed to help businesses thrive in an increasingly connected world. With Squaretalk's powerful tools, companies can serve their customers from anywhere, providing seamless call center operations. The platform also includes AI predictive dialer, digital messaging hub, free softphone for Windows, mobile number validation, protect brand reputation, and more. By integrating with leading CRMs and platforms, businesses can streamline their workflow and focus on growth. Squaretalk's mission is to break down barriers and open up opportunities for every business, ensuring they can succeed using advanced communication tools.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Proxiad SEE helps businesses thrive in today's digital landscape by providing a range of services. With expertise in web and software development, mobile app development, e-commerce development, big data and business intelligence, testing services, robotic process automation, IT consulting, cloud consulting, and more, they enable clients to streamline their operations, boost productivity, and enhance customer experience. By leveraging cutting-edge technologies such as software development frameworks and programming languages, Proxiad SEE empowers businesses to make informed decisions, drive growth, and stay ahead of the competition.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
BigArena Fulfillment provides comprehensive logistical support to online businesses, enabling them to expand their market presence in Europe. By leveraging the company's fulfillment services, businesses can optimize their operations, reduce costs, and increase productivity. The platform offers a range of services, including storage, processing, and delivery of goods to 26 European countries. This allows businesses to focus on growth and development while relying on BigArena Fulfillment for reliable and efficient logistics management. Additionally, the company's B2B marketplace provides a platform for businesses to buy and sell goods online, catering to their needs in the region.
team of 26 - 50 people
6 years of industry experience
contact for pricing
contact for pricing
Pontica Solutions AD revolutionizes customer experience (CX) and digital solutions in various industries. With over 7 years of expertise, the company provides business services, including customer service outsourcing and call center services. These services enable businesses to grow their operations efficiently and effectively. By leveraging Pontica Solutions' expertise, clients can enhance customer satisfaction, reduce costs, and improve overall performance. The company's digital solutions focus on creating innovative experiences that drive real results. By partnering with Pontica Solutions AD, businesses can stay ahead of the competition and achieve their goals.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Euroccor JSC provides a range of services to enhance business operations and improve customer satisfaction. Their tailor-made solutions focus on cost-efficiency, flexibility, and trust. This enables clients to work more efficiently, reduce costs, and increase customer happiness. By outsourcing non-core functions like customer service and sales, businesses can free up resources for growth and innovation. Euroccor JSC's experienced team is dedicated to delivering high-quality services that meet the unique needs of each client. Their services include Business Process Outsourcing, Customer Service Outsourcing, Social Media Marketing, Call Center Services, and Sales Outsourcing. These solutions are designed to help businesses stay competitive in today's fast-paced market.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
This company provides a comprehensive directory of Bahis and Casino sites, catering to the needs of enthusiasts and professionals alike. With a vast array of services, including sports betting, casino games, and live dealer options, this platform is an ideal destination for those seeking entertainment and excitement. The company's commitment to delivering high-quality experiences has earned it a loyal following, ensuring that users find the perfect site to suit their preferences. From well-established brands to new entrants, this directory showcases the best of the Bahis industry, providing unparalleled access to a world of possibilities.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Latiane Ltd offers expert call center management solutions to businesses looking to outsource their work. The company provides a free advisory and business matching service, connecting clients with reliable contact center partners globally. Latiane's services include call center agent sourcing, software development, and business process outsourcing. By partnering with Latiane, businesses can benefit from increased efficiency, improved customer service, and enhanced productivity.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Mercatus provides a range of services to help global companies scale better by taking care of their customers via an omni-channel approach. Their professional IT outsourcing team is based in Sofia, Romania, and Greece, offering flexible business delivery models from staff augmentation to full build-operate-transfer models. This allows clients to focus on their goals while Mercatus handles customer support through various channels. Additionally, Mercatus offers managed IT and outsourcing services, BPO services, B2B lead generation, CX services, outsourced customer and technical support solutions, and devOps services designed to enhance software delivery processes. The company is a cost-effective nearshore software delivery hub, enabling clients to quickly scale their delivery capacity. With its expertise in finding suitable IT professionals and implementing successful marketing strategies, Mercatus helps businesses build and optimize their software development centers.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
This company delivers results through its highly-trained multi-lingual staff and comprehensive facilities. With over 10 years of experience, it has grown significantly and is poised for further expansion. The company provides business services, customer service outsourcing, and call center services to accommodate the needs of clients. These services enable companies to adopt their values and master required skills, ultimately leading to improved efficiency and productivity. By taking full responsibility for admin and legal matters, such as HR, compensation, and benefits, social security, and termination, CXG Business Process Outsourcing streamlines processes end-to-end. This results in a cohesive team that is fully aligned and integrated.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
BPO Bulgaria offers a wide range of financial services, including business services and call center services. By providing expert financial solutions, the company helps businesses to achieve their goals and improve their overall performance. The team of experts at BPO Bulgaria is dedicated to delivering high-quality services that meet the unique needs of each client. Whether it's managing financial operations, handling customer inquiries, or analyzing market trends, BPO Bulgaria has the expertise to help businesses succeed. With its commitment to professionalism and customer satisfaction, BPO Bulgaria is an ideal partner for any organization looking to improve its financial management.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
Inter Contact Bulgaria provides business services and call center solutions to help businesses connect with their clients. With over 15 years of experience, they offer a range of services including voice and data communication, IT services, and more. By partnering with Inter Contact Bulgaria, businesses can expect improved customer service, increased productivity, and reduced costs. Their team of experts is dedicated to providing personalized support and tailored solutions to meet the unique needs of each business. From small startups to large enterprises, Inter Contact Bulgaria has the expertise and resources to help businesses succeed in today's competitive market.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
PowerSellers propels energy companies towards unprecedented growth through targeted lead generation and cutting-edge technology. The company specializes in connecting innovative solutions with key sector decision-makers, utilizing personalized outreach strategies such as cold calling, bespoke emails, and targeted LinkedIn campaigns. This service is designed for renewable energy developers, energy consultancies, and tech innovators seeking to broaden their customer base. By carefully evaluating the potential of each lead, PowerSellers enhances the efficacy of sales pipelines and ensures maximum value from leads that truly matter. The company's flexible, global team structure enables seamless support across different time zones. Through its innovative approach, PowerSellers has transformed businesses and amplified lead generation for clients like E2M.
team of 2 - 10 people
6 years of industry experience
rate $25 - $50 / hr
min project budget $5k
OutsourceBG Services Ltd offers a comprehensive range of solutions to help businesses grow and succeed. With expertise in Web & Software Development, IoT Development, and Cybersecurity, they provide tailored services to meet the unique needs of each client. By outsourcing to OutsourceBG Services Ltd, businesses can tap into their skills and resources, freeing up time and budget for more strategic initiatives. Their IT Staff Augmentation services also enable companies to access skilled professionals on demand, ensuring they have the expertise needed to deliver high-quality results.
team of 26 - 50 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $5k
InfoSource Bulgaria Ltd provides tailor-made outsourcing solutions that leverage human intelligence and AI. The company offers technical support, data handling and processing, human-in-the-loop, staffing and recruitment, and on-demand services to help clients manage their information and business processes. By partnering with InfoSource, clients can develop innovative solutions that improve life for future generations. With a focus on quality, accuracy, and trust, InfoSource builds dedicated teams that deliver results beyond expectations. The company's commitment to societal and environmental causes also sets it apart from others in the industry.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
Callboxs provides a comprehensive suite of business solutions to help clients achieve their goals. Their services include sales support, customer service, and digital marketing, enabling businesses to expand their reach and improve customer engagement. By leveraging cutting-edge technology and expert team, Callboxs empowers companies to succeed in today's fast-paced market. With a focus on innovation and quality, Callboxs delivers tailored solutions to cater to diverse client needs.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $5k
Supportica Solutions provides a range of services to help businesses succeed in an ever-changing market. Their scalable solutions are designed to grow and adapt with your business, ensuring that you have the support you need to achieve your goals. The company's flexible conditions allow clients to meet changing market conditions. Supportica Solutions uses a 6-D Process to deliver exceptional results, which includes clearly identifying scope, goals, and objectives, developing a customized plan, implementing the solution, monitoring progress, and utilizing specialized expertise to improve processes continuously. The company provides back office services, software development, IT staff augmentation, maintenance & support, business services, customer service outsourcing, and call center services. These services can benefit clients by maximizing efficiency, delivering high-quality results at a cost-effective manner, and providing flexible conditions to meet changing market conditions.
team of 26 - 50 people
6 years of industry experience
contact for pricing
min project budget $5k
Alba Center provides high-quality business process outsourcing services to inform clients about the best practices and market development, creating a reputation of expertise in client service, establishing contact centers that offer additional benefits to its business partners. The company offers customer service outsourcing, call center services, and sales outsourcing, allowing businesses to focus on their core activities while ensuring timely support to customers.
team of 2 - 10 people
unknown
rate $25 - $50 / hr
min project budget $1k
Zephyr Group helps SMEs and independent entrepreneurs succeed with customer contact services, digital services, and online marketing. The company provides a complete set of customer contact services to make businesses more successful. Administration and data processing are also offered to free up time for other tasks. Digital services include online marketing, email marketing, and call center services. These services can benefit clients by increasing their online presence, improving customer engagement, and driving sales. With Zephyr Group's expertise, businesses can focus on growth and development.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
Euro Connect is a digital partner for e-commerce success, providing innovative services to help businesses thrive online. With expertise in customer service outsourcing, call center services, and sales outsourcing, Euro Connect helps brands deliver exceptional customer experiences. The company's cutting-edge approach includes live chat, marketing automation, and performance marketing to drive sales growth and expand into new markets.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyBulgaria has rapidly evolved into a competitive hub for digital and creative agencies, driven by its strategic geographic location, strong IT skillset, and favorable economic conditions. The country is home to a growing number of digital agencies focusing on web development, digital marketing, UX/UI design, and e-commerce solutions. Sofia, the nation's capital, serves as the epicenter, hosting around 60% of these agencies due to better infrastructure, talent availability, and business opportunities.
The Bulgarian digital agency market has shown consistent growth, with industry reports estimating annual growth rates of approximately 12-15% over the past five years. According to the Bulgarian Association of Digital Agencies (BADA), there are currently more than 250 active digital agencies nationwide, employing upwards of 5,000 digital professionals. Key trends shaping the industry include:
Despite rapid growth, the Bulgarian digital agency industry faces several challenges. Talent shortage remains a critical issue, with approximately 70% of agencies reporting difficulties in hiring qualified digital specialists. Additionally, rising competition and price pressures have led to lower profit margins, especially among smaller agencies.
However, numerous opportunities exist. Bulgaria's EU membership offers agencies easy access to other European markets and funding opportunities from EU programs. The country's robust educational institutions produce around 3,500 IT and digital graduates annually, providing a steady influx of fresh talent. Furthermore, the relatively low operating costs and favorable business environment continue attracting international clients seeking high-quality digital services at competitive rates.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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