Partner with 2 companies in Burgas, Bulgaria offering Call Center Services services!

Leading agencies include Zadarma and Callboxs. A total of 2 Call Center Services providers in Burgas, Bulgaria are ready to help. They serve clients such as Healthcare, E-commerce, Manufacturing and Finance and Banking. Population of Burgas, Bulgaria is 206,371.

Average starting budget
$5,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Popular skills
Data AnalyticsCloud-Based SolutionsArtificial IntelligenceBusiness Process Automation
Key technical proficiencies
based on found companies
Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 2 matching agencies

Z
Burgas, Bulgaria

Zadarma offers a cloud-based VoIP system that provides easy integration with the largest CRM systems and messengers. Their services help separate work from personal life at an incredible price. The company's tech team is always evolving their PBX to accommodate changing global communication needs. With Zadarma, businesses can connect all employees in one network with customers and partners from anywhere in the world. This allows for better relationships and more efficient communication. Zadarma's VoIP solution also offers free Teamsale CRM, making it a cost-effective option compared to traditional business phone systems. The company provides customized solutions for startups and makes their VoIP system accessible with free and affordable bundles, plus apps available on most platforms.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

C
Burgas, Bulgaria

Callboxs provides a comprehensive suite of business solutions to help clients achieve their goals. Their services include sales support, customer service, and digital marketing, enabling businesses to expand their reach and improve customer engagement. By leveraging cutting-edge technology and expert team, Callboxs empowers companies to succeed in today's fast-paced market. With a focus on innovation and quality, Callboxs delivers tailored solutions to cater to diverse client needs.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

min project budget $5k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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