Leading agencies include OutsourceBG Services Ltd, Squaretalk, InfoSource Bulgaria Ltd, Proxiad SEE and Euroccor JSC. A total of 14 Call Center Services providers in Sofia, Bulgaria are ready to help. They serve clients such as Various industries, B2B, Sports, Gaming, E-commerce, Businesses, Entertainment, Energy Sector, Tech Innovators and Renewable Energy. Population of Sofia, Bulgaria is 1,286,383.
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Found 14 matching agencies
Squaretalk provides a range of cloud-based call center services, including business services and call center services. These services are designed to help businesses thrive in an increasingly connected world. With Squaretalk's powerful tools, companies can serve their customers from anywhere, providing seamless call center operations. The platform also includes AI predictive dialer, digital messaging hub, free softphone for Windows, mobile number validation, protect brand reputation, and more. By integrating with leading CRMs and platforms, businesses can streamline their workflow and focus on growth. Squaretalk's mission is to break down barriers and open up opportunities for every business, ensuring they can succeed using advanced communication tools.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Proxiad SEE helps businesses thrive in today's digital landscape by providing a range of services. With expertise in web and software development, mobile app development, e-commerce development, big data and business intelligence, testing services, robotic process automation, IT consulting, cloud consulting, and more, they enable clients to streamline their operations, boost productivity, and enhance customer experience. By leveraging cutting-edge technologies such as software development frameworks and programming languages, Proxiad SEE empowers businesses to make informed decisions, drive growth, and stay ahead of the competition.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Pontica Solutions AD revolutionizes customer experience (CX) and digital solutions in various industries. With over 7 years of expertise, the company provides business services, including customer service outsourcing and call center services. These services enable businesses to grow their operations efficiently and effectively. By leveraging Pontica Solutions' expertise, clients can enhance customer satisfaction, reduce costs, and improve overall performance. The company's digital solutions focus on creating innovative experiences that drive real results. By partnering with Pontica Solutions AD, businesses can stay ahead of the competition and achieve their goals.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Euroccor JSC provides a range of services to enhance business operations and improve customer satisfaction. Their tailor-made solutions focus on cost-efficiency, flexibility, and trust. This enables clients to work more efficiently, reduce costs, and increase customer happiness. By outsourcing non-core functions like customer service and sales, businesses can free up resources for growth and innovation. Euroccor JSC's experienced team is dedicated to delivering high-quality services that meet the unique needs of each client. Their services include Business Process Outsourcing, Customer Service Outsourcing, Social Media Marketing, Call Center Services, and Sales Outsourcing. These solutions are designed to help businesses stay competitive in today's fast-paced market.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
This company provides a comprehensive directory of Bahis and Casino sites, catering to the needs of enthusiasts and professionals alike. With a vast array of services, including sports betting, casino games, and live dealer options, this platform is an ideal destination for those seeking entertainment and excitement. The company's commitment to delivering high-quality experiences has earned it a loyal following, ensuring that users find the perfect site to suit their preferences. From well-established brands to new entrants, this directory showcases the best of the Bahis industry, providing unparalleled access to a world of possibilities.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Mercatus provides a range of services to help global companies scale better by taking care of their customers via an omni-channel approach. Their professional IT outsourcing team is based in Sofia, Romania, and Greece, offering flexible business delivery models from staff augmentation to full build-operate-transfer models. This allows clients to focus on their goals while Mercatus handles customer support through various channels. Additionally, Mercatus offers managed IT and outsourcing services, BPO services, B2B lead generation, CX services, outsourced customer and technical support solutions, and devOps services designed to enhance software delivery processes. The company is a cost-effective nearshore software delivery hub, enabling clients to quickly scale their delivery capacity. With its expertise in finding suitable IT professionals and implementing successful marketing strategies, Mercatus helps businesses build and optimize their software development centers.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
This company delivers results through its highly-trained multi-lingual staff and comprehensive facilities. With over 10 years of experience, it has grown significantly and is poised for further expansion. The company provides business services, customer service outsourcing, and call center services to accommodate the needs of clients. These services enable companies to adopt their values and master required skills, ultimately leading to improved efficiency and productivity. By taking full responsibility for admin and legal matters, such as HR, compensation, and benefits, social security, and termination, CXG Business Process Outsourcing streamlines processes end-to-end. This results in a cohesive team that is fully aligned and integrated.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Inter Contact Bulgaria provides business services and call center solutions to help businesses connect with their clients. With over 15 years of experience, they offer a range of services including voice and data communication, IT services, and more. By partnering with Inter Contact Bulgaria, businesses can expect improved customer service, increased productivity, and reduced costs. Their team of experts is dedicated to providing personalized support and tailored solutions to meet the unique needs of each business. From small startups to large enterprises, Inter Contact Bulgaria has the expertise and resources to help businesses succeed in today's competitive market.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
PowerSellers propels energy companies towards unprecedented growth through targeted lead generation and cutting-edge technology. The company specializes in connecting innovative solutions with key sector decision-makers, utilizing personalized outreach strategies such as cold calling, bespoke emails, and targeted LinkedIn campaigns. This service is designed for renewable energy developers, energy consultancies, and tech innovators seeking to broaden their customer base. By carefully evaluating the potential of each lead, PowerSellers enhances the efficacy of sales pipelines and ensures maximum value from leads that truly matter. The company's flexible, global team structure enables seamless support across different time zones. Through its innovative approach, PowerSellers has transformed businesses and amplified lead generation for clients like E2M.
team of 2 - 10 people
6 years of industry experience
rate $25 - $50 / hr
min project budget $5k
OutsourceBG Services Ltd offers a comprehensive range of solutions to help businesses grow and succeed. With expertise in Web & Software Development, IoT Development, and Cybersecurity, they provide tailored services to meet the unique needs of each client. By outsourcing to OutsourceBG Services Ltd, businesses can tap into their skills and resources, freeing up time and budget for more strategic initiatives. Their IT Staff Augmentation services also enable companies to access skilled professionals on demand, ensuring they have the expertise needed to deliver high-quality results.
team of 26 - 50 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $5k
InfoSource Bulgaria Ltd provides tailor-made outsourcing solutions that leverage human intelligence and AI. The company offers technical support, data handling and processing, human-in-the-loop, staffing and recruitment, and on-demand services to help clients manage their information and business processes. By partnering with InfoSource, clients can develop innovative solutions that improve life for future generations. With a focus on quality, accuracy, and trust, InfoSource builds dedicated teams that deliver results beyond expectations. The company's commitment to societal and environmental causes also sets it apart from others in the industry.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
Supportica Solutions provides a range of services to help businesses succeed in an ever-changing market. Their scalable solutions are designed to grow and adapt with your business, ensuring that you have the support you need to achieve your goals. The company's flexible conditions allow clients to meet changing market conditions. Supportica Solutions uses a 6-D Process to deliver exceptional results, which includes clearly identifying scope, goals, and objectives, developing a customized plan, implementing the solution, monitoring progress, and utilizing specialized expertise to improve processes continuously. The company provides back office services, software development, IT staff augmentation, maintenance & support, business services, customer service outsourcing, and call center services. These services can benefit clients by maximizing efficiency, delivering high-quality results at a cost-effective manner, and providing flexible conditions to meet changing market conditions.
team of 26 - 50 people
6 years of industry experience
contact for pricing
min project budget $5k
Alba Center provides high-quality business process outsourcing services to inform clients about the best practices and market development, creating a reputation of expertise in client service, establishing contact centers that offer additional benefits to its business partners. The company offers customer service outsourcing, call center services, and sales outsourcing, allowing businesses to focus on their core activities while ensuring timely support to customers.
team of 2 - 10 people
unknown
rate $25 - $50 / hr
min project budget $1k
Euro Connect is a digital partner for e-commerce success, providing innovative services to help businesses thrive online. With expertise in customer service outsourcing, call center services, and sales outsourcing, Euro Connect helps brands deliver exceptional customer experiences. The company's cutting-edge approach includes live chat, marketing automation, and performance marketing to drive sales growth and expand into new markets.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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