Leading agencies include DYALOGO, CONTACT CENTER GROUP S.A.S, Webhelp, Fusion CX and Saem Colombia. A total of 36 Call Center Services providers in Colombia are ready to help. They serve clients such as Retail, Finance, E-commerce, Businesses, Fintech, Healthcare, Manufacturing, Business Services, Tech and Sales. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $6,000, reflecting market rates.
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Found 36 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
CloudTask provides a platform for businesses to find and hire remote RevOps talent, streamlining the hiring process and reducing costs. With access to video profiles, work experience, and monthly rates for 500+ candidates seeking RevOps roles, businesses can fill their talent gaps quickly and efficiently. Additionally, CloudTask offers a marketplace for sales agencies specializing in revenue operations tasks, providing businesses with a one-stop-shop for all their RevOps needs. By leveraging the CloudTask platform, businesses can gain access to pre-vetted remote job seekers and sales agencies from across the globe, enabling them to focus on what matters most - growing their business.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Contact Point 360 is a leading provider of customer experience solutions, leveraging advanced technologies to drive business growth. By harnessing the power of big data, IoT, and AI, they help brands create omnichannel experiences that delight customers and set them apart from the competition. With expertise in areas such as customer support outsourcing, call center services, and sales outsourcing, Contact Point 360 empowers businesses to achieve their goals and build lasting relationships with their clients.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
SuperStaff provides a range of outsourcing services to help businesses grow and succeed. The company offers customized call center solutions, customer service outsourcing, and back-office support to help clients improve efficiency and reduce costs. By outsourcing repetitive tasks, businesses can focus on their core competencies and increase productivity. SuperStaff's team of experienced professionals is dedicated to delivering high-quality services that meet the unique needs of each client. With a strong presence in the Philippines and Colombia, SuperStaff is well-equipped to handle global business operations. The company's scalable processes and transparent approach make it an ideal partner for businesses of all sizes.
team of 101 - 250 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $10k
Solvo Global empowers businesses to thrive by offering tailored call center services and business solutions. By leveraging cutting-edge technology, Solvo provides clients with enhanced flexibility and productivity. The company's focus on innovative solutions enables businesses to tap into a vast pool of skilled talent, fostering growth and success. With expert support, Solvo Global helps companies navigate the challenges of remote work, ensuring seamless operations and improved client satisfaction.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
OutPLEX delivers high-quality customer engagements and reduces labor costs through its innovative contact center solutions. By leveraging AI, digital messaging, and human engagement experts, OutPLEX helps global brands optimize their voice and digital customer experience. The company's services include software development, business services, customer service outsourcing, call center services, sales outsourcing, and more. OutPLEX's clients can benefit from improved customer relationships, increased efficiency, and lower operating costs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Outsourcing S.A Oficial provides innovative business solutions to help companies achieve growth and efficiency. With years of experience, they offer customer service outsourcing, call center services, and business services that cater to various industries. By leveraging technology and expertise, Outsourcing S.A Oficial enables clients to focus on core operations and enhance overall performance.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Incontacto enables businesses to thrive in today's fast-paced world. Their comprehensive call center services and business solutions help companies streamline their operations, improve customer satisfaction, and increase revenue. With Incontacto, businesses can focus on growth and innovation while leveraging a robust platform for managing communications. This allows them to stay ahead of the competition and achieve their goals more efficiently. By partnering with Incontacto, organizations can enjoy enhanced productivity, cost savings, and better customer experiences. Their services cater to diverse industries, including business services and call center services.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Intelsa offers a range of innovative business process outsourcing (BPO) and call center services designed to transform customer experiences. By integrating technology, channels, and people, Intelsa provides personalized and timely interactions that satisfy users and drive client satisfaction. With over 50% of internet traffic coming from mobile devices, Intelsa helps businesses prepare for these channels and ensure seamless user experience. The company's expertise in customer experience, BPO, and call center services enables clients to improve decision-making and stay ahead in the market. Intelsa's innovative approach combines agility, creativity, and a forward-thinking mindset to deliver exceptional results.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Indexcol is a leading digital agency that helps businesses achieve their goals through web and software development, mobile app development, e-commerce development, business services, branding, digital marketing, call center services. With over 29 years of experience, Indexcol provides customized solutions to improve online presence, increase conversions, and drive growth. By leveraging cutting-edge technologies and expert strategies, Indexcol empowers businesses to stay ahead in the competitive market.
team of 26 - 50 people
30+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Saem Colombia provides a range of services to help businesses succeed. Their call center solutions enable companies to engage with customers, streamline operations and boost sales. With their SMS marketing services, businesses can reach a wider audience and increase brand awareness. Saem Colombia's services also include IVR, Voip, Mail, ATR, Mensajes de Texto Masivos, Call Blasting, Mensajes de audio masivo, Correos masivos personalizados, Reconocimiento de telefonía activa, Gestión inteligente de campañas Call Center, Centro de telefonía virtual para empresas, Marcador predictivo, progresivo y manual. These services can help businesses optimize their resource allocation, improve customer engagement and enhance their overall marketing strategy.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Soluciones BPO S.A.S offers innovative call center solutions to help businesses achieve better communication management with their clients. The company provides omnichannel solutions that can be customized according to the business needs, allowing for flexible and high-performance personnel at the service of the business. Soluciones BPO S.A.S adapts to the needs of its clients and grows with them, ensuring constant innovation to support operations. This enables businesses to benefit from memorable customer experiences, improved communication management, and a competitive edge in the market. By implementing call center solutions with Soluciones BPO S.A.S, businesses can enhance their customer care and experience, leading to increased client satisfaction and loyalty.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Collect Center provides business services and call center services to clients in the banking, financial, and real estate sectors. The company specializes in developing efficient call and contact center solutions for its clients. With a range of technologies, Collect Center enables clients to provide excellent customer service and improve their overall operations. By leveraging innovative tools and processes, Collect Center helps clients manage debt collection efficiently and effectively. The company's services include cobranza, judicialization of cartera, and more.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Vinali Group offers expert nearshore business process outsourcing (BPO) services that help organizations scale efficiently. The company's virtual assistance solution seamlessly integrates into various functional areas, including accounting, finance, logistics, marketing, sales, and executive assistants. This enables businesses to focus on scaling while leveraging Vinali's expertise in organizational efficiency. Additionally, the company provides legal process outsourcing solutions that streamline legal processes, reducing costs and enhancing operational efficiency. Vinali Group also offers comprehensive healthcare services encompassing medical billing, telemedicine, and administrative non-clinical roles. Furthermore, the company's recruitment process outsourcing services attract, assess, and secure top talent for organizations. By leveraging nearshore IT services in Colombia, companies can access skilled developers, cybersecurity resources, and project management talent. Vinali Group helps businesses build and scale their organization through development of critical teams remotely.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
CONTACT CENTER GROUP S.A.S offers a comprehensive range of Business Services and Call Center Services designed to meet the unique needs of businesses. Their services can benefit clients by improving customer experience, increasing efficiency, and reducing costs. With their expertise, companies can enhance their reputation, boost sales, and gain a competitive edge in the market. By partnering with CONTACT CENTER GROUP S.A.S, businesses can expect personalized support, cutting-edge technology, and tailored solutions that cater to their specific requirements.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Origen BPO provides a range of services to help businesses manage their operations efficiently. Their services include business process outsourcing, customer service outsourcing, call center services, sales outsourcing, appointment setting, insurance verification, CRM management, data entry, transcription, and more. These services can benefit clients by improving their bottom line, increasing productivity, and enhancing customer experience. By partnering with Origen BPO, businesses can free up resources to focus on core activities while leveraging the company's expertise in managing complex processes. With a focus on quality and reliability, Origen BPO has established itself as a trusted partner for financial institutions, bail bond companies, medical centers, dental care providers, and other industries.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Teledisca helps businesses achieve their goals by providing exceptional customer experience and support. The company offers a range of services, including web development, software development, business services, customer service outsourcing, digital strategy development, and call center services. By leveraging these services, businesses can increase efficiency, enhance customer satisfaction, and ultimately drive growth. Teledisca's team of experts works closely with clients to understand their unique needs and deliver tailored solutions that meet their objectives.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
BPM Consulting SAS specializes in transforming the internal processes of Colombian companies by providing accessible, functional, and innovative third-party services. Their services focus on meeting the needs of both the acquiring company and the final consumer. By partnering with BPM Consulting SAS, businesses can improve their operations and enhance customer satisfaction. The company offers a range of services including big data and BI solutions, IT services and consulting, cybersecurity and pentesting, business services, customer service outsourcing, and call center services.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Vision Gerencial specializes in providing business services to help companies recover from debt and regain financial stability. Their call center services enable businesses to manage their accounts in different stages, including late payments. The company offers tailored solutions to meet the specific needs of each business. By partnering with Vision Gerencial, businesses can improve their financial situation and focus on growth. Their team is dedicated to helping companies recover from debt and achieve long-term financial stability.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Dyalogo is a leading provider of call center services and software solutions. With over 19 years of experience in the market, they offer a range of business services that help businesses optimize their operations and improve customer satisfaction. Their cloud-based contact center software provides advanced features such as automated call distribution, workforce management, and analytics. Dyalogo's outsourcing services allow businesses to focus on core activities while leveraging their expertise in call center management. By partnering with Dyalogo, businesses can benefit from improved efficiency, reduced costs, and enhanced customer experience.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Quantica BPO offers a range of business services, including market research and call center services, designed to help clients succeed in today's competitive marketplace. By leveraging advanced technologies and a team of experienced professionals, Quantica BPO helps businesses drive sales growth, improve customer satisfaction, and increase operational efficiency. The company's comprehensive services include Hispanic marketing research, up-sell and cross-sell support, contract renewals, and customer service interactions. By providing tailored solutions to meet unique business needs, Quantica BPO enables clients to achieve their goals and thrive in an ever-changing market.
team of 101 - 250 people
6 years of industry experience
contact for pricing
contact for pricing
Altycom BPO is a leading provider of business services, leveraging technology and expertise to deliver exceptional experiences for clients. Through its cutting-edge contact center solutions, the company empowers businesses to thrive in today's fast-paced market. By combining human touch with innovative tools, Altycom BPO enhances customer satisfaction, increases productivity, and fosters long-lasting relationships. Its services cater to a wide range of industries, ensuring seamless interactions between clients and customers. With a strong focus on quality, security, and reliability, Altycom BPO has established itself as a trusted partner for businesses seeking to elevate their presence.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyColombia's digital agency industry has experienced significant growth in recent years, driven by an expanding digital economy and increased internet penetration. As Colombian businesses recognize the importance of online presence, digital agencies have flourished across major cities such as Bogotá, Medellín, and Cali. These agencies primarily focus on digital marketing, web development, social media management, SEO, and content creation, providing comprehensive solutions to local and international clients.
According to Statista, digital advertising spending in Colombia reached approximately USD 627 million in 2022, with projections estimating growth to USD 730 million by 2025. Internet penetration has risen significantly, reaching roughly 75% of the Colombian population in 2023, creating new opportunities for digital agencies. Additionally, social media platforms such as Facebook, Instagram, and TikTok have become essential marketing channels, with around 81% of Colombians actively using social media to discover products and services.
Recent surveys indicate an increasing demand for specialized digital services, particularly in e-commerce, mobile app development, and data-driven marketing strategies. The COVID-19 pandemic accelerated digital transformation efforts, prompting traditional businesses to adopt digital marketing practices rapidly.
Despite positive growth trends, the Colombian digital agency industry faces several challenges. These include a shortage of skilled digital talent, limited access to advanced technology infrastructure in rural areas, and budget constraints among small and medium-sized enterprises (SMEs).
However, numerous opportunities exist in the market, such as:
Overall, the digital agency ecosystem in Colombia remains robust, with ample opportunities for agencies to innovate and expand their market presence.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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