Leading agencies include DYALOGO, Datascoring De Colombia, CONTACT CENTER GROUP S.A.S, Serficob B.P.O S.A.S and Webhelp. A total of 20 Call Center Services providers in Bogotá Cachivera, Colombia are ready to help. They serve clients such as Retail, Finance, Fintech, Healthcare, E-commerce, Tech, Sales, Firms, Gaming and Fashion. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $6,000, reflecting market rates.
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Found 20 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Contact Point 360 is a leading provider of customer experience solutions, leveraging advanced technologies to drive business growth. By harnessing the power of big data, IoT, and AI, they help brands create omnichannel experiences that delight customers and set them apart from the competition. With expertise in areas such as customer support outsourcing, call center services, and sales outsourcing, Contact Point 360 empowers businesses to achieve their goals and build lasting relationships with their clients.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
OutPLEX delivers high-quality customer engagements and reduces labor costs through its innovative contact center solutions. By leveraging AI, digital messaging, and human engagement experts, OutPLEX helps global brands optimize their voice and digital customer experience. The company's services include software development, business services, customer service outsourcing, call center services, sales outsourcing, and more. OutPLEX's clients can benefit from improved customer relationships, increased efficiency, and lower operating costs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Outsourcing S.A Oficial provides innovative business solutions to help companies achieve growth and efficiency. With years of experience, they offer customer service outsourcing, call center services, and business services that cater to various industries. By leveraging technology and expertise, Outsourcing S.A Oficial enables clients to focus on core operations and enhance overall performance.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Indexcol is a leading digital agency that helps businesses achieve their goals through web and software development, mobile app development, e-commerce development, business services, branding, digital marketing, call center services. With over 29 years of experience, Indexcol provides customized solutions to improve online presence, increase conversions, and drive growth. By leveraging cutting-edge technologies and expert strategies, Indexcol empowers businesses to stay ahead in the competitive market.
team of 26 - 50 people
30+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Saem Colombia provides a range of services to help businesses succeed. Their call center solutions enable companies to engage with customers, streamline operations and boost sales. With their SMS marketing services, businesses can reach a wider audience and increase brand awareness. Saem Colombia's services also include IVR, Voip, Mail, ATR, Mensajes de Texto Masivos, Call Blasting, Mensajes de audio masivo, Correos masivos personalizados, Reconocimiento de telefonía activa, Gestión inteligente de campañas Call Center, Centro de telefonía virtual para empresas, Marcador predictivo, progresivo y manual. These services can help businesses optimize their resource allocation, improve customer engagement and enhance their overall marketing strategy.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Collect Center provides business services and call center services to clients in the banking, financial, and real estate sectors. The company specializes in developing efficient call and contact center solutions for its clients. With a range of technologies, Collect Center enables clients to provide excellent customer service and improve their overall operations. By leveraging innovative tools and processes, Collect Center helps clients manage debt collection efficiently and effectively. The company's services include cobranza, judicialization of cartera, and more.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Vinali Group offers expert nearshore business process outsourcing (BPO) services that help organizations scale efficiently. The company's virtual assistance solution seamlessly integrates into various functional areas, including accounting, finance, logistics, marketing, sales, and executive assistants. This enables businesses to focus on scaling while leveraging Vinali's expertise in organizational efficiency. Additionally, the company provides legal process outsourcing solutions that streamline legal processes, reducing costs and enhancing operational efficiency. Vinali Group also offers comprehensive healthcare services encompassing medical billing, telemedicine, and administrative non-clinical roles. Furthermore, the company's recruitment process outsourcing services attract, assess, and secure top talent for organizations. By leveraging nearshore IT services in Colombia, companies can access skilled developers, cybersecurity resources, and project management talent. Vinali Group helps businesses build and scale their organization through development of critical teams remotely.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
CONTACT CENTER GROUP S.A.S offers a comprehensive range of Business Services and Call Center Services designed to meet the unique needs of businesses. Their services can benefit clients by improving customer experience, increasing efficiency, and reducing costs. With their expertise, companies can enhance their reputation, boost sales, and gain a competitive edge in the market. By partnering with CONTACT CENTER GROUP S.A.S, businesses can expect personalized support, cutting-edge technology, and tailored solutions that cater to their specific requirements.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Teledisca helps businesses achieve their goals by providing exceptional customer experience and support. The company offers a range of services, including web development, software development, business services, customer service outsourcing, digital strategy development, and call center services. By leveraging these services, businesses can increase efficiency, enhance customer satisfaction, and ultimately drive growth. Teledisca's team of experts works closely with clients to understand their unique needs and deliver tailored solutions that meet their objectives.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
BPM Consulting SAS specializes in transforming the internal processes of Colombian companies by providing accessible, functional, and innovative third-party services. Their services focus on meeting the needs of both the acquiring company and the final consumer. By partnering with BPM Consulting SAS, businesses can improve their operations and enhance customer satisfaction. The company offers a range of services including big data and BI solutions, IT services and consulting, cybersecurity and pentesting, business services, customer service outsourcing, and call center services.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Dyalogo is a leading provider of call center services and software solutions. With over 19 years of experience in the market, they offer a range of business services that help businesses optimize their operations and improve customer satisfaction. Their cloud-based contact center software provides advanced features such as automated call distribution, workforce management, and analytics. Dyalogo's outsourcing services allow businesses to focus on core activities while leveraging their expertise in call center management. By partnering with Dyalogo, businesses can benefit from improved efficiency, reduced costs, and enhanced customer experience.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Altycom BPO is a leading provider of business services, leveraging technology and expertise to deliver exceptional experiences for clients. Through its cutting-edge contact center solutions, the company empowers businesses to thrive in today's fast-paced market. By combining human touch with innovative tools, Altycom BPO enhances customer satisfaction, increases productivity, and fosters long-lasting relationships. Its services cater to a wide range of industries, ensuring seamless interactions between clients and customers. With a strong focus on quality, security, and reliability, Altycom BPO has established itself as a trusted partner for businesses seeking to elevate their presence.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
Kolvoz SAS is a leading provider of business services and call center solutions, offering expertise in developing effective commercial strategies to help businesses thrive. Their team of experienced professionals helps companies increase sales and revenue by implementing tailored solutions that cater to their specific needs. By leveraging cutting-edge methodologies and technologies, Kolvoz SAS enables clients to improve their operations, enhance customer relationships, and drive growth. Their services are designed to address the unique challenges faced by businesses, providing a comprehensive approach to commercial strategy development, implementation, and optimization.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Viapin Colombia SAS provides innovative virtual solutions for businesses, enabling them to operate efficiently and effectively. Their business services and call center services are designed to enhance customer experience, improve productivity, and drive revenue growth. By leveraging cutting-edge technology, Viapin Colombia SAS helps businesses connect with their customers in a more personal and meaningful way. Their solutions cater to various industries, including those that require specialized communication services. With Viapin Colombia SAS, businesses can focus on what matters most - growing their operations and achieving their goals. From sales and customer support to technical assistance and training, Viapin Colombia SAS offers comprehensive solutions that meet the unique needs of each business. By partnering with Viapin Colombia SAS, businesses can tap into a world of possibilities and achieve unparalleled success.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Datascoring De Colombia offers a range of services to help businesses thrive in the digital age. Their business services and call center services enable companies to automate tasks, improve efficiency, and enhance customer experience. The company's solutions for big data, credit scoring, and credit management provide actionable insights that inform business decisions. By leveraging advanced technologies and methodologies, Datascoring De Colombia helps clients capitalize on new opportunities and stay ahead of the competition.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Recovery & Services provides business services and call center solutions to help clients build meaningful connections with their customers. By optimizing business processes and ensuring the quality of services, Recovery & Services enables companies to deliver memorable experiences for their clients. This approach allows for the creation of lasting relationships between businesses and their customers, driving long-term success. With expertise in sectors such as finance, healthcare, and real estate, Recovery & Services helps clients navigate complex challenges and achieve their goals. By providing personalized support and tailored solutions, Recovery & Services empowers companies to succeed in an ever-evolving market.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Serficob provides comprehensive financial solutions to businesses, fostering strong relationships and driving growth. With expertise in recovery of assets and debts, the company offers tailored strategies for optimal results. Its cutting-edge approach and commitment to transparency, balance, and innovation enable clients to manage their finances efficiently.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
BlueMarketing provides a range of innovative marketing solutions to help businesses succeed. With expertise in telemarketing, digital strategy development, customer service outsourcing, call center services, and sales outsourcing, the company helps companies expand their public reach and connect with potential clients. BlueMarketing's team analyzes market trends, identifies opportunities, and creates customized plans to achieve business objectives. By leveraging the latest marketing tools and technologies, including web, telephonic, and presential campaigns, the company enables businesses to boost brand awareness, drive sales, and improve customer engagement.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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