Browse 9 companies in Frankfurt, Germany for Call Center Services services!

Leading agencies include PM & Partner Marketing Consulting GmbH, Dialogistiker, CTM Group, Gevekom and gkk Dialog Group. A total of 9 Call Center Services providers in Frankfurt, Germany are ready to help. They serve clients such as Various industries, Healthcare, Reisen, Handel, Payment, Fintech, Energie, Finanzen, Pharmaceuticals and Medical Services. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Population of Frankfurt, Germany is 701,350. Average local salaries are around $39,000, reflecting market rates.

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Also specialize in
Business Services (9)Call Center Services (9)Market Research (2)Sales Outsourcing (2)Social Media Marketing (SMM) (2)
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Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 9 matching agencies

g
Frankfurt, Germany

Established in 1996, gkk Dialog Group is a leading provider of comprehensive business services. The company's expertise spans Social Media Marketing (SMM), Digital Strategy development, Content Marketing, and Marketing Strategy, among other services. These offerings enable businesses to effectively reach their target audiences, drive engagement, and ultimately achieve their goals. By leveraging the latest technologies, gkk Dialog Group helps clients navigate the ever-evolving digital landscape. The company's diverse range of services is designed to support businesses in various industries, including those requiring Call Center Services.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

PM & Partner Marketing Consulting GmbH is a leading provider of economic development consulting and marketing support services. With over 40 years of experience, they assist corporations with market research, market entry consultation, and business development to attract foreign direct investment and accelerate growth. Their expertise in economic development supports local, regional, state, and country-level organizations, including marketing support for investment promotion agencies and trade agencies. By leveraging their knowledge and expertise, clients can benefit from increased market access, improved competitiveness, and enhanced economic growth.

team of 2 - 10 people

50+ years of industry experience

contact for pricing

contact for pricing

S
Frankfurt, Germany

Servo data provides expert management of sensible data, offering a range of services to support clients in various industries. This includes call center services and business services, allowing customers to receive prompt assistance 24/7. The company's focus on sensitive data ensures confidentiality and security. With over 45 years of experience, Servo data offers flexible solutions for businesses handling sensitive information. The team provides personalized attention to each client's needs, ensuring effective management of their data. By partnering with Servo data, clients can benefit from improved operational efficiency and reduced risk associated with data management. Servo data's services cater to various industries, including payment, fintech, healthcare, energy, trade, travel, and public institutions.

team of 2 - 10 people

50+ years of industry experience

contact for pricing

contact for pricing

G
Frankfurt, Germany

Gevekom provides top-notch call center services and solutions to businesses. Their customer service outsourcing services help clients manage their customers effectively, leading to increased customer satisfaction. With direct marketing services, companies can reach new customers and boost their sales. Gevekom's call center services enable businesses to handle a high volume of calls efficiently, while their sales outsourcing services assist in generating leads and driving revenue. By partnering with Gevekom, businesses can improve their overall customer experience, increase productivity, and gain a competitive edge in the market.

team of 26 - 50 people

unknown

contact for pricing

contact for pricing

D
Frankfurt, Germany

Dialogistiker offers a range of services to help businesses succeed in the digital age. Their expertise includes social media marketing, email marketing, mobile and app marketing, call center services, and business services. These solutions can benefit clients by increasing brand awareness, driving website traffic, and generating leads. With Dialogistiker's assistance, companies can create personalized dialogues that engage their target audience and ultimately drive sales.

team of 26 - 50 people

60+ years of industry experience

contact for pricing

contact for pricing

q
Frankfurt, Germany

Quotapoint GmbH Frankfurt is a leading provider of market research services, offering full digital and face-to-face solutions for qualitative research. The company's innovative approach to research enables businesses to identify their target groups accurately. With in-house recruitment and cutting-edge interview platforms, quotapoint ensures that clients receive high-quality results. Services include call center outsourcing, sales outsourcing, business services, and market research. These services benefit clients by providing actionable insights into consumer behavior, market trends, and competitor analysis. By leveraging advanced digital tools and technical support, businesses can make informed decisions and stay ahead of the competition.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

K
Frankfurt, Germany

Kuck Schmidt provides expert call center services to support business success. Their contact center solutions focus on delivering high-quality customer experiences, enhancing communication, and streamlining operations. By leveraging their expertise in inbound and outbound calls, Kuck Schmidt helps businesses improve efficiency, reduce costs, and increase revenue. With a strong emphasis on modern communication strategies, they cater to various industries, including healthcare, medical services, and more. Their comprehensive services enable companies to provide exceptional customer care, simplify their structures, and achieve long-term success.

team of 26 - 50 people

unknown

contact for pricing

contact for pricing

C
Frankfurt, Germany

Communis GmbH provides business services and call center services to clients, enabling them to focus on their core operations. By outsourcing these services, businesses can streamline their processes and improve customer relationships. Communis's sales agents work closely with clients to understand their needs and provide personalized solutions. With a focus on service and support, Communis helps clients build strong customer loyalty and drive long-term growth. The company's team is committed to delivering high-quality services that meet the unique needs of each client.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

C
Frankfurt, Germany

CTM Group is a customer care company that provides innovative solutions to businesses. With its headquarters in Germany, CTM has established itself as a leading provider of call center services and business services. The company's focus on delivering exceptional customer experiences has earned it a reputation for excellence. By partnering with CTM Group, businesses can improve their overall efficiency and effectiveness. CTM offers a range of services including inbound and outbound telemarketing, customer service, and sales support. These services are designed to help businesses build strong relationships with their customers and drive growth. With its experienced team and state-of-the-art infrastructure, CTM Group is well-equipped to meet the needs of clients across various industries.

team of 101 - 250 people

40+ years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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