Leading agencies include MP Telecom, NMS Callcenter, BCVV co., ltd, South Telecom and P.A Việt Nam. A total of 9 Call Center Services providers in Hanoi, Viet Nam are ready to help. They serve clients such as Various industries, IT, Finance, Business, Education, Various industries, Various Industries, Telecommunications and Businesses in Vietnam. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Hanoi, Viet Nam is 8,053,663. Average local salaries are around $4,910, reflecting market rates.
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Found 9 matching agencies
South Telecom is a leading Digital Service Provider, offering expert solutions to businesses. With advanced technology products and effective integration of customer applications, the company has created successful solutions for various industries. Their services include Business Services, Customer Service Outsourcing, Call Center Services, which can benefit clients by providing efficient communication, outsourcing non-core functions, and improving customer experience. By leveraging their expertise, businesses can increase productivity, reduce costs, and enhance competitiveness.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
MP Telecom provides innovative contact center solutions and services to help businesses overcome human, technological, and operational hurdles. With a focus on automation, AI-powered tools, and cutting-edge Genesys Cloud Platform, their comprehensive offerings ensure exceptional customer experiences. By outsourcing customer service operations, companies can streamline processes, boost efficiency, and increase productivity. This allows them to allocate more resources to strategic initiatives and drive growth. MP Telecom's commitment to quality, international standards, and tailored support enables businesses to thrive in today's competitive landscape.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
FPT International Telecom provides a comprehensive suite of business services and call center solutions, empowering businesses to grow and thrive in the digital age. With its cutting-edge cloud-based IP PBX service, the company enables seamless collaboration, mobility, and customer experience improvement. Its scalable infrastructure supports multiple devices, including IP phones, smartphones, and PCs, making it an ideal choice for businesses of all sizes. By leveraging FPT International Telecom's services, businesses can streamline their operations, enhance customer engagement, and stay competitive in the market. The company's professional team is committed to providing 24/7/365 support, ensuring that clients receive timely assistance whenever needed. With its extensive experience in telecommunications and robust network infrastructure, FPT International Telecom is well-equipped to meet the evolving needs of businesses in Vietnam and beyond.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
Expertrans BPO provides exceptional language and business process outsourcing solutions to expand internationally. With nearly 5,000 freelancers worldwide, they deliver high-quality services on-time. Their expertise in translation, interpretation, and localization helps clients succeed globally. By leveraging their 24/7 services, 100% confidentiality, and extensive experience, businesses can tap into new markets and boost revenue.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
NMS Callcenter provides a range of services to help businesses succeed in today's fast-paced digital landscape. From IT Services & Consulting to Customer Service Outsourcing and Call Center Services, their comprehensive offerings are designed to optimize business operations, increase efficiency, and enhance customer experience. By leveraging cutting-edge technologies such as mobile/web/game development and data analytics, NMS Callcenter helps clients stay ahead of the competition and achieve their goals. With expertise in various industries including IT, Business, Customer Service, and more, they offer tailored solutions that meet the unique needs of each client.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
P.A Việt Nam offers a range of customer service solutions to businesses, enabling them to improve their overall customer experience. With a focus on quick response times and high-quality communication, P.A Việt Nam's call center services can help businesses enhance their reputation and increase customer loyalty. The company also provides business services and customer service outsourcing, allowing clients to outsource their customer support needs to a dedicated team of professionals. By partnering with P.A Việt Nam, businesses can benefit from improved efficiency, reduced costs, and increased productivity. With years of experience in the industry, P.A Việt Nam has established itself as a trusted provider of customer service solutions, helping businesses achieve their goals and succeed in today's competitive market. The company's services are designed to meet the unique needs of each client, ensuring that they receive personalized support and attention. By leveraging P.A Việt Nam's expertise and resources, businesses can focus on what matters most - growing their business and serving their customers.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
A leading IT services and consulting company, DCV JSC has been delivering innovative solutions to businesses for over a decade. With expertise in IT man power, software outsourcing, data communication, and more, the company provides comprehensive support to clients across various industries. By leveraging its skilled team and state-of-the-art infrastructure, DCV enables businesses to streamline their operations, improve efficiency, and drive growth. From network system management to web development, the company offers a wide range of services that cater to the unique needs of each client. With a strong focus on quality and customer satisfaction, DCV has established itself as a trusted partner for businesses seeking to maximize their potential.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
LTS Global Digital Services is a leading provider of Robotic Process Automation, IT services & consulting, business services, and call center services. The company's focus on quality ensures long-term cooperative relationships with clients. With a strong talent pool and dedicated teams, LTS Global Digital Services enables businesses to operate smoothly in offshore development centers. By leveraging competitive labor costs and favorable tax policies, the company provides high-value outsourcing projects for its clients. LTS Global Digital Services prioritizes confidentiality through Non-Disclosure Agreements and ISO 27001 standards, ensuring the security of client data.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $5k
BCVV co., ltd offers a range of services to help businesses succeed in the digital age. Their web and software development capabilities enable companies to create custom solutions tailored to their needs. Mobile app development is also a key service offered by BCVV, allowing businesses to reach customers on-the-go. Additionally, their business services include call center services, providing 24/7 support for clients. By partnering with BCVV, businesses can benefit from expert technical solutions and consulting services that help them navigate the complexities of globalization. With international experience spanning over two decades, BCVV has established itself as a trusted partner in the localization industry. Their team of qualified resources ensures that every project meets the highest standards of quality and efficiency.
team of 2 - 10 people
9 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Hanoi from 9 available options
Before contacting Call Center Services agencies in Hanoi, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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