Partner with 2 companies in Ikeja, Nigeria offering Call Center Services services!

Leading agencies include Intercom Nigeria and Intelics Solutions Nigeria Limited. A total of 2 Call Center Services providers in Ikeja, Nigeria are ready to help. They serve clients such as Homes, Retail, Insurance, Healthcare, Manufacturing, Large Offices, Pharmaceuticals, Telecom Operators, Shipping & Utilities and Mid-sized Organizations. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Ikeja, Nigeria is 861,300. Average local salaries are around $3,000, reflecting market rates.

Average starting budget

$55,000

while min. project budget is $500

based on 2 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 2 profiles

Also specialize in

Business Services (2)Call Center Services (2)IT Services & Consulting (2)Customer Service Outsourcing (2)Cloud Consulting (1)

Complementary specialties

validated by client feedback

Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.

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Found 2 matching agencies

Intelics Solutions Nigeria Limited

Ikeja, Nigeria

Call Center Services IT Staff Augmentation Software Development +5 services

Intelics Solutions Nigeria Limited is a trusted digital transformation consultant that helps businesses gain valuable insights and provides dynamic technology solutions. The company offers end-to-end value chain services, including software development, IT services & consulting, cloud consulting, cybersecurity & pentesting, IT staff augmentation, business services, customer service outsourcing, call center services, secured storage services, digital solutions, and business process services. These services enable businesses to achieve tangible outcomes, improve operational efficiency, and stay competitive in the market. With expertise in various verticals such as banking & financial services, insurance, healthcare, manufacturing, pharmaceuticals, retail, shipping & utilities, Intelics Solutions Nigeria Limited provides tailored solutions that meet the unique needs of each industry. By leveraging cutting-edge technologies and innovative approaches, the company helps businesses transform their operations and achieve long-term success.

team of 26 - 50 people

9 years of industry experience

contact for pricing

min project budget $10k

Intercom Nigeria

Ikeja, Nigeria

Call Center Services IT Services & Consulting Customer Service Outsourcing +2 services

Intercom Nigeria provides complete information and communication technology service solutions to enable business growth. They offer unified communication needs, VOIP, call center services, and installation solutions for efficient business operations. Their expertise includes developing robust network infrastructure for enterprises. With business-class voice solutions, they help organizations gain a competitive advantage by improving efficiency, boosting productivity, and enhancing customer loyalty. Intercom Nigeria also offers video surveillance systems, high-speed internet options, and audio/video conferencing solutions to collaborate from anywhere.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

min project budget $100k

Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

What is your experience in our industry?
How do you ensure data security and privacy?
What are your response time guarantees?
Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

Enhanced customer experience through skilled, well-trained representatives
Scalable support that adapts to seasonal demands
Reduced operational costs and overhead

Pitfalls:

Potential disconnect between business culture and outsourced representatives
Data security risks if proper security measures aren't implemented
Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.