Leading agencies include VALDO INC, PT Outsource Indonesia, Asia Outsourcing Services, Telin and PT. KERJAINDO GEMILANG SENTOSA. A total of 7 Call Center Services providers in Indonesia are ready to help. They serve clients such as Tech, Gaming, Fintech, Startups, E-commerce, Outsourcing, Small Business, Entrepreneurship, Palm Oil Industry and Various industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $4,000, reflecting market rates.
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Found 7 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Telin empowers businesses to thrive in the digital age. With expertise in IT Services & Consulting, Business Services, and Call Center Services, Telin helps clients streamline their operations, improve efficiency, and enhance customer experience. By leveraging its extensive experience and cutting-edge technologies, Telin enables companies to stay ahead of the curve and achieve their goals. From IT infrastructure management to business process optimization, Telin's comprehensive services cater to diverse industry needs. Whether it's call center outsourcing or digital transformation, Telin's team of experts is dedicated to delivering tailored solutions that drive results. By partnering with Telin, businesses can focus on growth and innovation, while Telin takes care of the technical aspects.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
PT Outsource Indonesia provides a range of services to support businesses in achieving their goals. The company offers call center services, which enable companies to manage their customer inquiries and feedback efficiently. Additionally, PT Outsource Indonesia provides business services that help organizations streamline their operations and improve productivity. By leveraging the expertise of PT Outsource Indonesia, businesses can free up resources to focus on core activities and drive growth. The company's services are designed to benefit clients in various industries, including those with non-management positions seeking temporary or contract work.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Located in the vibrant heart of Jakarta, Samofis offers a comfortable and creative workspace that fosters innovation and productivity. With its state-of-the-art facilities and friendly atmosphere, this co-working space is perfect for entrepreneurs, startups, and small businesses seeking to boost their growth and impact. By providing top-notch services such as call center services and business services, Samofis empowers its clients to achieve their goals and make a meaningful difference in the market. The company's expertise lies in creating an environment that encourages collaboration, creativity, and success.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
VALDO INC commits to delivering exceptional value to clients while ensuring profitability. The company offers a range of services in managed services and outsourcing services, catering to both multinational and national companies in Indonesia. By carefully managing and reengineering business processes, harnessing technology to drive efficiency, businesses can maximize revenue, control costs, and mitigate risks effectively. VALDO INC guides businesses toward success in the ever-evolving landscape. The company's expertise includes IT services, consulting, call center services, business services, and outsourcing solutions. These services boost efficiency, optimize costs, and elevate quality, enabling clients to thrive in a competitive market.
team of 1000+ people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
Asia Outsourcing Services provides comprehensive outsourcing solutions to help businesses optimize their operations, improve efficiency, and enhance customer satisfaction. The company's team of experienced professionals offers a range of services including business process outsourcing (BPO), customer service outsourcing, call center services, and manpower outsourcing. These services enable businesses to focus on their core competencies, reduce costs, and increase productivity. With its extensive coverage area in Indonesia, Asia Outsourcing Services provides tailored solutions that cater to the unique needs of each client. By leveraging cutting-edge technology and expertise, the company helps businesses achieve operational excellence and drive growth.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
PT. KERJAINDO GEMILANG SENTOSA provides business services and call center services to clients in need of reliable and quality workers. The company emphasizes its commitment to quality and professionalism at every stage of the work delivery process. With a focus on fulfilling human resource needs, PT. KERJAINDO GEMILANG SENTOSA has become a trusted partner for various industries. The company's experienced management team ensures that each client gets employees who meet high standards. PT. KERJAINDO GEMILANG SENTOSA serves clients' better through its outsourcing services and distribution channels. By partnering with the company, clients can find their perfect job match and benefit from professional human resource solutions.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $5k
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Post your project — free & easyThe digital agency landscape in Indonesia is experiencing significant growth, driven by rapid digital transformation and the country's expanding digital economy. Indonesia, Southeast Asia's largest market, boasts a population exceeding 278 million, with approximately 212.9 million active internet users as of early 2023. This high level of connectivity has fueled demand for digital marketing, web development, social media management, and other digital agency services.
According to Statista, digital advertising spending in Indonesia reached approximately USD 5.3 billion in 2022, reflecting a rise of 18% compared to the previous year. Mobile advertising accounted for over 70% of total digital ad spend, highlighting the critical role mobile devices play in Indonesia's digital strategy.
Furthermore, social media usage remains high, with platforms such as Instagram, TikTok, and YouTube dominating digital marketing channels. Video streaming and influencer marketing are particularly popular, driving brands to collaborate with digital agencies to leverage these trends effectively.
Despite its growth, the digital agency industry in Indonesia faces several challenges, including a shortage of skilled digital professionals and intense competition among agencies. Data privacy concerns and compliance with evolving digital regulations also pose significant hurdles.
However, these challenges present opportunities for agencies to differentiate themselves through specialization and innovation. The increasing adoption of e-commerce and digital payment platforms also offers substantial potential for digital agencies to expand their service portfolios. Moreover, the government's ongoing support through initiatives aimed at digital infrastructure improvement creates a favorable environment for digital agency growth.
Overall, Indonesia’s digital agency industry is poised for continued growth, driven by increasing consumer digital engagement and robust investment in digital channels.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Indonesia from 7 available options
Before contacting Call Center Services agencies in Indonesia, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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