Leading agencies include VALDO INC, PT Outsource Indonesia, Asia Outsourcing Services and TDCX. A total of 4 Call Center Services providers in Jakarta, Indonesia are ready to help. They serve clients such as Tech, Gaming, Fintech, E-commerce, Outsourcing, National companies, Multinational companies and Indonesia-based businesses. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Jakarta, Indonesia is 10,467,629. Average local salaries are around $4,000, reflecting market rates.
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Found 4 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
PT Outsource Indonesia provides a range of services to support businesses in achieving their goals. The company offers call center services, which enable companies to manage their customer inquiries and feedback efficiently. Additionally, PT Outsource Indonesia provides business services that help organizations streamline their operations and improve productivity. By leveraging the expertise of PT Outsource Indonesia, businesses can free up resources to focus on core activities and drive growth. The company's services are designed to benefit clients in various industries, including those with non-management positions seeking temporary or contract work.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
VALDO INC commits to delivering exceptional value to clients while ensuring profitability. The company offers a range of services in managed services and outsourcing services, catering to both multinational and national companies in Indonesia. By carefully managing and reengineering business processes, harnessing technology to drive efficiency, businesses can maximize revenue, control costs, and mitigate risks effectively. VALDO INC guides businesses toward success in the ever-evolving landscape. The company's expertise includes IT services, consulting, call center services, business services, and outsourcing solutions. These services boost efficiency, optimize costs, and elevate quality, enabling clients to thrive in a competitive market.
team of 1000+ people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
Asia Outsourcing Services provides comprehensive outsourcing solutions to help businesses optimize their operations, improve efficiency, and enhance customer satisfaction. The company's team of experienced professionals offers a range of services including business process outsourcing (BPO), customer service outsourcing, call center services, and manpower outsourcing. These services enable businesses to focus on their core competencies, reduce costs, and increase productivity. With its extensive coverage area in Indonesia, Asia Outsourcing Services provides tailored solutions that cater to the unique needs of each client. By leveraging cutting-edge technology and expertise, the company helps businesses achieve operational excellence and drive growth.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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