Spotlight on 7 companies in Irvine, United States providing Call Center Services services!

Leading agencies include Montfichet & Company, Insight Global, Kareo, Excel Telemessaging and Tech-Synergy. A total of 7 Call Center Services providers in Irvine, United States are ready to help. They serve clients such as Healthcare, Manufacturing, Sales, Legal, Retail, Energy, Medical, Finance, Clinics and Creative. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Irvine, United States is 256,927. Average local salaries are around $80,116, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 7 profiles
Average hourly rate
$50
and starting from $10 / hr
based on 7 profiles
Popular skills
Cloud-based EHRMobile simplicityTelehealth servicesHIPAA-Compliant videoCloud-based solutionsDigital marketing toolsPredictive analytics platformsBusiness intelligence softwareDigital strategy development frameworks
Key technical proficiencies
based on found companies
Also specialize in
Business Services (7)Call Center Services (7)Customer Service Outsourcing (4)Big Data & BI (3)AI Development (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
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Found 7 matching agencies

I
Atlanta, United States

Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

K
Irvine, United States

Kareo provides comprehensive software solutions to support the operations of independent healthcare practices. Their integrated care delivery workflow optimizes provider time, enabling efficient billing and revenue cycle management. By streamlining patient collections, improving patient engagement, and providing a secure platform for telehealth services, Kareo helps practices maximize insurance reimbursements and increase revenue. The company's cloud-based EHR system is designed to be easy to use, with features such as automated marketing and front office tools to help build brand awareness and connect with patients. Kareo's solution consultants offer personalized support to ensure clients achieve success from the start. With a focus on independent practices, not hospitals, Kareo simplifies complex functionality, provides friendly and flexible design options, and offers free support and training.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

min project budget $1k

A
Irvine, United States

Alorica provides a range of services to help businesses improve their customer experience. With expertise in big data and BI, AI development, business services, call center services, content writing, and more, Alorica helps clients deliver personalized and modern CX. By leveraging generative AI and partnering with leading technology providers like Microsoft and OpenAI, Alorica creates innovative solutions that drive long-term customer loyalty. From strategy to execution, Alorica's team of tech-savvy problem solvers works closely with clients to understand their unique needs and provide tailored solutions. With a focus on analytics, proven processes, and cutting-edge technologies, Alorica empowers businesses to make data-driven decisions and achieve their goals.

team of 1000+ people

20+ years of industry experience

contact for pricing

min project budget $1k

E
Irvine, United States

Excel Telemessaging provides a range of services to support businesses, including answering and dispatching calls, taking orders, scheduling appointments, and offering web-based applications. Their services help clients manage their workload efficiently, reduce stress, and provide excellent customer service. With 24/7 coverage, Excel ensures that customers receive prompt attention and assistance. This enables companies to focus on core activities while relying on a reliable partner for non-core tasks.

team of 2 - 10 people

50+ years of industry experience

contact for pricing

contact for pricing

A
Irvine, United States

Altos Incorporated provides a range of services to the healthcare industry, including medical billing, call center services, and transcription. These services are designed to help healthcare professionals manage their businesses efficiently and effectively. With expertise in medical billing and collections, Altos can help clients maximize their financial position in an ever-changing regulatory environment. The company's multiservice approach ensures that each client receives personalized attention and support. By utilizing state-of-the-art technology and a highly qualified team, Altos is able to deliver high-quality services that exceed AHDI standards.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

T
Irvine, United States

Tech Synergy provides top-notch transcription services, knowledge processing, and call center solutions to businesses worldwide. These services enhance business productivity and effectiveness, enabling clients to steer growth with result-oriented solutions covering all business processes. The company offers transcription needs for modern businesses, including legal practitioners and law offices, hospitals, clinics, individual practices, and more MTSOs. KPO services help clients reduce costs by providing data entry, forms processing, document conversion, and customer support services within budget. Podcast transcription, video transcription, closed captioning, and dictation transcription are also offered with quick turnaround times. With a highly trained team of over 500 professionals working under strict quality guidelines and a three-tier QA process, Tech Synergy delivers the best in class quality output. The company is among the most cost-effective voice transcription services providers, offering clients a cost savings advantage.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

M
Irvine, United States

Montfichet & Company fuels customer loyalty by creating tailored business solutions. By connecting with industry leaders, the company uncovers innovative approaches to transform sales, marketing, and business performance. With deep expertise in predictive analytics, business intelligence, and digital strategy development, Montfichet & Company empowers clients to make informed decisions. The company's trusted advisors guide organizations towards a customer-centric experience, leveraging technology to drive growth and innovation.

team of 2 - 10 people

15+ years of industry experience

rate $100 - $150 / hr

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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