Leading agencies include Exela (formerly SourceHOV) and Apartment Lines. A total of 2 Call Center Services providers in Irving, United States are ready to help. They serve clients such as Retail, Finance, Healthcare, Multi-Family, Manufacturing and Property Management Companies. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Irving, United States is 256,684. Average local salaries are around $80,116, reflecting market rates.
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Found 2 matching agencies
Exela provides a range of business process automation solutions that help organizations streamline their operations, improve efficiency, and enhance customer experience. Their services include Business Services, Customer Service Outsourcing, Call Center Services, and more. By leveraging advanced technologies such as automation, data analytics, and artificial intelligence, Exela helps clients reduce costs, increase productivity, and gain a competitive edge in the market. With a proven track record of success and a commitment to innovation, Exela is well-positioned to drive growth and transformation for its clients. The company's solutions can help automate key financial processes, streamline HR tasks, automate claims and revenue cycle processes, enhance payment processing, and leverage data for insightful decisions. By partnering with Exela, organizations can unlock the full potential of their operations and achieve better business outcomes.
team of 1000+ people
10+ years of industry experience
contact for pricing
min project budget $1k
Apartment Lines provides specialized multi-family answering services to property owners and management companies, offering a flat monthly rate with no surprise fees or overtime costs. This allows properties to budget easily with fixed rates based on the size of their property. The company specializes in handling emergency calls, saving excess overtime for staff. Bilingual support is available to cater to Spanish-speaking residents. A user-friendly web portal enables easy management of accounts and updates contact information.
team of 2 - 10 people
unknown
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Irving from 2 available options
Before contacting Call Center Services agencies in Irving, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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