Leading agencies include Platinum BPO Solutions, BOULOU BLUE, vlbpo cx, Fusion CX and Genesis Support Solution LTD. A total of 19 Call Center Services providers in Jamaica are ready to help. They serve clients such as BPO industry, Various industries, Healthcare, Retail, Telecom, Finance, Business, Utilities, Insurance and Technology.
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Found 19 matching agencies
VXI Global Solutions Inc. provides world-class customer service solutions to top brands. By leveraging premium talent, custom-built technology, and comprehensive BPO & IT support, businesses can boost customer satisfaction, increase operational efficiency, reduce cost without compromising quality, turn clients into advocates, and provide seamless customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $25k
Startek offers a range of digital customer experience and call center services to help businesses deliver exceptional CX. Their award-winning live agent and automated solutions combine human expertise with cutting-edge technology to provide personalized experiences across voice and digital channels. By leveraging AI and automation, Startek enables companies to elevate their CX with modular solutions designed to grow with their business needs. With a strong focus on customer experience insights, Startek helps businesses unlock their potential and stay ahead of the competition. From strategy design to implementation, Startek's experts work closely with clients to deliver joyful experiences in every step of the customer journey.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Etech Global Services delivers next-generation Business Process Outsourcing (BPO) solutions, leveraging artificial intelligence and human intelligence to enhance customer experiences and shareholder value. The company provides Inbound & Outbound Call Center Services, Customer Service Outsourcing, Call Center Quality Assurance, and Sales Outsourcing. These services enable clients to build stronger brands, strengthen customer relationships, and gain market share. Etech's culture is built on servant leadership, prioritizing the needs of others first. This approach empowers call center agents with training and coaching to focus on critical behaviors, creating improved customer experiences. By converting data into strategic insights, Etech helps clients make informed decisions through data-driven decision-making. The company's technology solutions are delivered in a secure environment, empowering brands to grow exponentially.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Yateman International provides exceptional virtual assistant services to businesses worldwide. The company's team of highly skilled and dedicated professionals offers a range of services, including business services and call center services, to help businesses flourish without breaking the bank. By outsourcing work to Yateman International, businesses can reduce overhead costs, increase productivity, and focus on growth. With 24/7 availability, top-rated personnel, and customizable packages, Yateman International's virtual assistants are equipped to manage customers, handle backed office activities, and bring in hot leads for businesses. The company's flexible pricing options and affordable prices make it an ideal choice for businesses seeking reliable and efficient virtual assistant services.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Call Center Solutions provides dedicated call center services to improve the bottom line. With a proven track record of success, Call Center Solutions can help increase revenue, provide exceptional customer service, and stabilize labor to decrease abandonment rates. This is achieved by employing agents who are happy, professional, and willing to work hard for clients. Dedicated call center services are provided through agents employed by an affiliate, according to set terms and conditions. Services include call center solutions that improve business success in synergy and guest satisfaction. Call Center Solutions offers businesses a competitive advantage by leveraging one of the most hard-working labor pools in the world. The company's mission is to consistently advance excellence in guest satisfaction. Call Center Solutions can benefit clients by providing stable labor, decreasing abandonment rates, and improving revenue.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
Visionary Outsourcing Solutions provides comprehensive business services and call center solutions to help companies achieve exceptional customer engagement. With a highly skilled support network, they manage multiple top-level campaigns for Fortune 500 companies and create a pathway with a reputation of quality in the BPO industry. Their services include Interactive Voice Response System implementation, Avatar Lead Generation, IVR Customer Support, high-quality outbound sales, and lead generation. By outsourcing to Visionary Outsourcing Solutions, businesses can reduce costs, focus on their core business, and offer 24/7 call center support. With a dynamic staff complement and leadership boasting over 20 years of experience, they are equipped to handle even the most complex customer engagement needs.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Vlbpo CX offers comprehensive customer service outsourcing solutions to businesses. The company provides services such as business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to scale efficiently and focus on growth. With scalable omnichannel solutions, Vlbpo CX helps companies like Amazon, Walmart, and others provide exceptional customer experiences. The company's solutions include customer care, technical support, appointment setting, and back-office administrative support. By implementing robust processes and auditing calls/emails/livechats, Vlbpo CX ensures high-quality interactions for clients.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
NICE Global is a leading provider of business solutions, empowering businesses worldwide through customer-centric outsourcing. With its comprehensive suite of turnkey services, NICE Global enhances customer loyalty, optimizes operational costs, and drives robust revenue growth. The company offers nearshore outsourcing excellence in Jamaica and the Philippines, leveraging a well-educated English-speaking workforce and a vast pool of dedicated professionals. By fostering a vibrant culture and environment, NICE Global ensures delighted customers, consistent satisfaction, and top-tier customer service experience.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
BOULOU BLUE provides quality services to help businesses prosper and grow. Their contact center, located in Jamaica, stands as the face of clients' companies globally. The company aims to satisfy all business needs, from customer acquisition to customer service, without requiring significant investment from clients. By leveraging industry standards, BOULOU BLUE enables companies to focus on core activities while benefiting from efficient outsourcing.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
NK Customer Solutions is a nearshore call center provider that offers scalable and rapid deployment services to various industries. The company provides business process outsourcing solutions to complex issues faced by companies today. With over 30+ years of combined experience, the executive management team has expertise in leadership, management, telecom, finance, marketing, and customer service. This expertise enables NK Customer Solutions to deliver high-quality employees who have an immediate community impact in Jamaica. The company serves various industries including healthcare, financial & banking, retail & manufacturing, insurance, energy & utility, and telecom.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Globescope BPO offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable companies to reach their targets with ease and results. With thorough project preparation and planning, Globescope BPO helps clients enhance growth and minimize stress. The company's efficient solutions improve response time and quality time, securing satisfaction for both clients and businesses. By providing technical support, customer support, backoffice support, data entry, inbound sales, outbound sales, live chat & email support, Globescope BPO creates continuous value for customers and business associates. The company aims to be the preferred onshore and offshore BPO solutions provider for small to medium-sized businesses, ensuring growth and maintaining each company's positive image.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
Latouche Solutions provides Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing to help businesses build lasting customer relationships. Their team works closely with clients to create customized support solutions that meet their unique needs and technology constraints. This enables businesses to deliver exceptional customer experiences across multiple channels, including phone, text, social media, and email. By adopting an omnichannel approach, Latouche Solutions helps companies stay ahead of the competition and improve customer satisfaction.
team of 26 - 50 people
7 years of industry experience
contact for pricing
contact for pricing
This company strives to provide an extraordinary experience to its clients, customers, and staff. They offer cost-effective services such as message taking, incoming call answering, live chat, customer service outsourcing, and sales outsourcing. Their security features include complete background checks, state-of-the-art firewalls, lockdown USB ports, remote access, VPN, and 24hr onsite security detail. By partnering with Genesis Support Solution LTD, firms can ensure seamless operations and efficient class performance.
team of 101 - 250 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $5k
Platinum BPO Solutions is a leading provider of business services that empower organizations to succeed. With expertise in customer service outsourcing and call center services, clients can tap into a dedicated team of professionals who deliver exceptional results. By outsourcing to Platinum BPO Solutions, businesses can enhance their bottom line while improving customer satisfaction. The company's solutions are designed to streamline operations, reduce costs, and increase productivity. From handling customer inquiries to providing technical support, Platinum BPO Solutions' services are tailored to meet the unique needs of each client. By partnering with a trusted BPO partner like Platinum BPO Solutions, businesses can focus on their core competencies while enjoying the benefits of efficient and effective service delivery.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Tactical Development Solutions Ltd provides exceptional Business Process Outsourcing (BPO) services to clients worldwide. Their customer service team is trained to deliver outstanding results, ensuring clarity on each sale and building long-lasting relationships with clients. With expertise in Call Center Services and Customer Service Outsourcing, the company supports businesses in achieving their goals through streamlined operations and improved response quality. By partnering with Tactical Development Solutions Ltd, clients can enhance their business email management and improve customer satisfaction.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Mendez Future Gen Solutions Limited is a premier provider of innovative call center services and BPO solutions, designed to enhance customer support, sales, and communication. By leveraging cutting-edge technologies and industry expertise, the company delivers tailored solutions that cater to unique business requirements. This enables clients to maximize revenue, streamline operations, and drive growth. The company's comprehensive range of services includes inbound and outbound call center services, customized solutions for customer satisfaction, debt recovery, and appointment scheduling, among others. With a steadfast commitment to technological advancement and operational finesse, Mendez Future Gen Solutions Limited helps businesses achieve their objectives and thrive in today's competitive landscape.
team of 26 - 50 people
2 years of industry experience
contact for pricing
min project budget $1k
Impetus Solutions Limited helps ambitious businesses streamline their processes with innovative and cost-effective solutions. With a focus on customer service outsourcing, call center services, and business services, the company provides talented workforces and necessary scripting for both inbound and outbound services. By offering flexible scalability and effective supervision, Impetus Solutions Limited enables clients to save valuable time and money while maintaining a motivated team. The company's managed marketplace supports growth and upward mobility, resulting in triumphant success. Impetus Solutions Limited's curated and dynamic workforce augments existing teams, yielding integral results.
team of 2 - 10 people
3 years of industry experience
contact for pricing
contact for pricing
Nucon helps businesses deliver exceptional customer experiences, driving loyalty and revenue growth. By leveraging advanced analytics, omnichannel technology, and global outsourcing, Nucon provides integrated solutions for business services, customer service outsourcing, and call center services. These services enable companies to reduce customer effort, optimize the customer journey, and build strong relationships with customers.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyJamaica's digital agency industry has experienced significant growth over the past decade, driven by increased internet penetration, smartphone adoption, and a rising demand for digital marketing services. Local businesses across sectors like tourism, retail, and finance increasingly rely on digital agencies for solutions in web development, social media management, digital advertising, and content creation.
As of early 2023, Jamaica had approximately 1.63 million internet users, representing a penetration rate of nearly 55% and highlighting the growing digital audience. Social media usage has similarly surged, with platforms such as Facebook, Instagram, and Twitter collectively attracting over 1.3 million active Jamaican users monthly.
The digital advertising market in Jamaica is expected to expand annually at a rate of approximately 7% between 2023 and 2027. Businesses are increasingly allocating higher percentages of their marketing budgets toward digital solutions, creating ample opportunities for local digital agencies to scale their operations.
Despite promising growth, digital agencies in Jamaica face several challenges:
However, significant opportunities exist for agencies to differentiate themselves by specializing in emerging fields such as e-commerce solutions, mobile app development, and data-driven marketing strategies. Additionally, initiatives by the Jamaican government, including efforts to boost digital literacy and improve infrastructure, are expected to further stimulate the growth of the digital agency ecosystem in the coming years.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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