Leading agencies include Platinum BPO Solutions, Genesis Support Solution LTD, Etech, Call Center Solutions and NICE Global. A total of 6 Call Center Services providers in Montego Bay, Jamaica are ready to help. They serve clients such as Business, Utilities, Healthcare, BPO industry, Travel Agencies, Business Services, Various industries, Telecommunications, E-commerce Platforms and Call Center Services. Population of Montego Bay, Jamaica is 110,115.
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Found 6 matching agencies
Etech Global Services delivers next-generation Business Process Outsourcing (BPO) solutions, leveraging artificial intelligence and human intelligence to enhance customer experiences and shareholder value. The company provides Inbound & Outbound Call Center Services, Customer Service Outsourcing, Call Center Quality Assurance, and Sales Outsourcing. These services enable clients to build stronger brands, strengthen customer relationships, and gain market share. Etech's culture is built on servant leadership, prioritizing the needs of others first. This approach empowers call center agents with training and coaching to focus on critical behaviors, creating improved customer experiences. By converting data into strategic insights, Etech helps clients make informed decisions through data-driven decision-making. The company's technology solutions are delivered in a secure environment, empowering brands to grow exponentially.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Call Center Solutions provides dedicated call center services to improve the bottom line. With a proven track record of success, Call Center Solutions can help increase revenue, provide exceptional customer service, and stabilize labor to decrease abandonment rates. This is achieved by employing agents who are happy, professional, and willing to work hard for clients. Dedicated call center services are provided through agents employed by an affiliate, according to set terms and conditions. Services include call center solutions that improve business success in synergy and guest satisfaction. Call Center Solutions offers businesses a competitive advantage by leveraging one of the most hard-working labor pools in the world. The company's mission is to consistently advance excellence in guest satisfaction. Call Center Solutions can benefit clients by providing stable labor, decreasing abandonment rates, and improving revenue.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
Visionary Outsourcing Solutions provides comprehensive business services and call center solutions to help companies achieve exceptional customer engagement. With a highly skilled support network, they manage multiple top-level campaigns for Fortune 500 companies and create a pathway with a reputation of quality in the BPO industry. Their services include Interactive Voice Response System implementation, Avatar Lead Generation, IVR Customer Support, high-quality outbound sales, and lead generation. By outsourcing to Visionary Outsourcing Solutions, businesses can reduce costs, focus on their core business, and offer 24/7 call center support. With a dynamic staff complement and leadership boasting over 20 years of experience, they are equipped to handle even the most complex customer engagement needs.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
NICE Global is a leading provider of business solutions, empowering businesses worldwide through customer-centric outsourcing. With its comprehensive suite of turnkey services, NICE Global enhances customer loyalty, optimizes operational costs, and drives robust revenue growth. The company offers nearshore outsourcing excellence in Jamaica and the Philippines, leveraging a well-educated English-speaking workforce and a vast pool of dedicated professionals. By fostering a vibrant culture and environment, NICE Global ensures delighted customers, consistent satisfaction, and top-tier customer service experience.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
This company strives to provide an extraordinary experience to its clients, customers, and staff. They offer cost-effective services such as message taking, incoming call answering, live chat, customer service outsourcing, and sales outsourcing. Their security features include complete background checks, state-of-the-art firewalls, lockdown USB ports, remote access, VPN, and 24hr onsite security detail. By partnering with Genesis Support Solution LTD, firms can ensure seamless operations and efficient class performance.
team of 101 - 250 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $5k
Platinum BPO Solutions is a leading provider of business services that empower organizations to succeed. With expertise in customer service outsourcing and call center services, clients can tap into a dedicated team of professionals who deliver exceptional results. By outsourcing to Platinum BPO Solutions, businesses can enhance their bottom line while improving customer satisfaction. The company's solutions are designed to streamline operations, reduce costs, and increase productivity. From handling customer inquiries to providing technical support, Platinum BPO Solutions' services are tailored to meet the unique needs of each client. By partnering with a trusted BPO partner like Platinum BPO Solutions, businesses can focus on their core competencies while enjoying the benefits of efficient and effective service delivery.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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