Leading companies include BOULOU BLUE, vlbpo cx, Fusion CX, nucon and Globescope BPO. A total of 7 Call Center Services providers in Kingston, Jamaica are ready to help. They serve clients such as Various industries, Retail, Technology, E-commerce, BPO industry, Manufacturing, Customer Service and Small to Medium Businesses. Population of Kingston, Jamaica is 660,000.
VXI Global Solutions Inc. provides world-class customer service solutions to top brands. By leveraging premium talent, custom-built technology, and comprehensive BPO & IT support, businesses can boost customer satisfaction, increase operational efficiency, reduce cost without compromising quality, turn clients into advocates, and provide seamless customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $25k
Startek offers a range of digital customer experience and call center services to help businesses deliver exceptional CX. Their award-winning live agent and automated solutions combine human expertise with cutting-edge technology to provide personalized experiences across voice and digital channels. By leveraging AI and automation, Startek enables companies to elevate their CX with modular solutions designed to grow with their business needs. With a strong focus on customer experience insights, Startek helps businesses unlock their potential and stay ahead of the competition. From strategy design to implementation, Startek's experts work closely with clients to deliver joyful experiences in every step of the customer journey.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Vlbpo CX offers comprehensive customer service outsourcing solutions to businesses. The company provides services such as business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to scale efficiently and focus on growth. With scalable omnichannel solutions, Vlbpo CX helps companies like Amazon, Walmart, and others provide exceptional customer experiences. The company's solutions include customer care, technical support, appointment setting, and back-office administrative support. By implementing robust processes and auditing calls/emails/livechats, Vlbpo CX ensures high-quality interactions for clients.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
BOULOU BLUE provides quality services to help businesses prosper and grow. Their contact center, located in Jamaica, stands as the face of clients' companies globally. The company aims to satisfy all business needs, from customer acquisition to customer service, without requiring significant investment from clients. By leveraging industry standards, BOULOU BLUE enables companies to focus on core activities while benefiting from efficient outsourcing.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
Globescope BPO offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable companies to reach their targets with ease and results. With thorough project preparation and planning, Globescope BPO helps clients enhance growth and minimize stress. The company's efficient solutions improve response time and quality time, securing satisfaction for both clients and businesses. By providing technical support, customer support, backoffice support, data entry, inbound sales, outbound sales, live chat & email support, Globescope BPO creates continuous value for customers and business associates. The company aims to be the preferred onshore and offshore BPO solutions provider for small to medium-sized businesses, ensuring growth and maintaining each company's positive image.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
Nucon helps businesses deliver exceptional customer experiences, driving loyalty and revenue growth. By leveraging advanced analytics, omnichannel technology, and global outsourcing, Nucon provides integrated solutions for business services, customer service outsourcing, and call center services. These services enable companies to reduce customer effort, optimize the customer journey, and build strong relationships with customers.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Kingston from 7 available options
Before contacting Call Center Services agencies in Kingston, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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