Your search found 4 companies in Kharkiv, Ukraine offering Call Center Services services!

Leading agencies include Adelina Call Center, Epicall Contact Center, OnlineMarket and Campana Call Center. A total of 4 Call Center Services providers in Kharkiv, Ukraine are ready to help. They serve clients such as B2C, B2B, Varies, Business and Customer Service. Population of Kharkiv, Ukraine is 1,447,652.

Average starting budget
$1,000
while min. project budget is $500
based on 4 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 4 profiles
Also specialize in
Business Services (4)Call Center Services (4)Sales Outsourcing (2)Customer Service Outsourcing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 4 matching agencies

A
Kharkiv, Ukraine

Adelina Call Center is a leading provider of business services and call center solutions. With over 15 years of experience, the company has established itself as a trusted partner for businesses across Ukraine and abroad. By outsourcing their call center operations, companies can benefit from increased efficiency, reduced costs, and enhanced customer satisfaction. Adelina Call Center's team of experts is dedicated to delivering high-quality services that meet the unique needs of each client. From providing 24/7 support to handling multi-language conversations, the company offers a range of solutions tailored to specific industry requirements.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

E
Kharkiv, Ukraine

Providing comprehensive contact center services to businesses in Ukraine. Epicall's contact centers offer a range of features, including call handling, sales outsourcing, and customer service management. By leveraging cutting-edge technology and experienced staff, clients can enhance their customer experience, drive sales growth, and improve operational efficiency. With a strong focus on results-driven solutions, Epicall helps businesses succeed in today's competitive market.

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

C
Kharkiv, Ukraine

Campana Call Center offers a range of services designed to improve communication and efficiency for businesses. Their call center services enable companies to connect with clients, customers, and partners in a timely and effective manner. This can lead to increased customer satisfaction, improved sales, and enhanced overall business performance.

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

O
Kharkiv, Ukraine

OnlineMarket provides top-notch call center services that cater to the diverse needs of businesses. By partnering with them, companies can enhance their customer service experience, increase sales productivity, and streamline operations. With a team of qualified and certified personnel, OnlineMarket offers expert telemarketing solutions, order processing, mail handling, and more. These services enable businesses to focus on growth and expansion while leveraging the company's expertise in call center management. By choosing OnlineMarket, companies can benefit from improved customer satisfaction, increased revenue, and a competitive edge in the market.

team of 26 - 50 people

7 years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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