Featuring 8 companies in Madrid, Spain that offer Call Center Services services!

Leading agencies include Rawson BPO, Escena Digital voices, Coratec, Lazos Contact Center and Cosmos Call Center. A total of 8 Call Center Services providers in Madrid, Spain are ready to help. They serve clients such as E-commerce, Businesses, Retail, Tourism, Business, Technology, Industrial, Healthcare, Commercial and Residential. Local internet speeds average 207.9 Mbps, supporting fast development and collaboration. Population of Madrid, Spain is 3,280,782. Average local salaries are around $19,018, reflecting market rates.

Average starting budget
$2,333
while min. project budget is $500
based on 8 profiles
Average hourly rate
$21
and starting from $10 / hr
based on 8 profiles
Popular skills
PVCToolsShopifyAluminumSmart CityFrameworksCCTV SystemsAlarm SystemsSostenibilidadData Analytics
Key technical proficiencies
based on found companies
Also specialize in
Business Services (8)Call Center Services (8)Email Marketing (2)Web & Software Development (2)Social Media Marketing (SMM) (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 8 matching agencies

E

Escena Digital voices provides a range of services to help businesses enhance their brand presence. Their team of professional voiceover artists offers high-quality voiceovers for videos, audiobooks, and podcasts. The company specializes in business services and call center services, helping clients improve customer engagement and increase sales. With over 20 years of experience, Escena Digital voices has established itself as a leading provider of voiceover services in Spain. Their services include video dubbing, audio book production, podcasting, and more. By partnering with Escena Digital voices, businesses can benefit from increased brand recognition, improved customer satisfaction, and enhanced marketing efforts.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

min project budget $1k

C
Madrid, Spain

Madrid Services offers a wide range of services to individuals and businesses in the Madrid area. From carpentry and electrical work to security systems and printing, they provide expert solutions for all your needs. Their team of professionals is dedicated to delivering high-quality results on time and within budget. With years of experience in the industry, Madrid Services has built a reputation for reliability and trustworthiness. Whether you need help with construction, maintenance, or repairs, they are the perfect choice.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

S
Panama, Panama

Somos LIFT specializes in web and software development, e-commerce development, business services, app designing, e-commerce marketing, digital strategy development, email marketing, and call center services. By leveraging Shopify technology, they create seamless online experiences that drive sales and customer engagement. Their expertise empowers businesses to succeed in the ever-evolving digital landscape.

team of 2 - 10 people

7 years of industry experience

rate $25 - $50 / hr

min project budget $5k

R
Madrid, Spain

Rawson BPO is a trusted partner for businesses seeking innovative business solutions. With expertise in business consulting, IT services, and digital marketing, we help clients achieve their goals through our cutting-edge technologies.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

C
Madrid, Spain

Cosmos Call Center provides expert business services, including customer service outsourcing and social media marketing. The company's team offers a range of solutions to optimize client productivity and empower their business goals. With expertise in call center services, they can connect clients with customers through multiple channels. By partnering with Cosmos Call Center, businesses can benefit from increased efficiency, improved customer satisfaction, and enhanced brand reputation.

team of 2 - 10 people

30+ years of industry experience

contact for pricing

min project budget $1k

L
Montevideo, Uruguay

Lazos Contact Center provides a range of services to help businesses and organizations connect with their customers and community. Web & Software Development, Public Relations and Events, Data Analysis, Marketing Strategy, Cloud Computing, Artificial Intelligence, Machine Learning, Digital Transformation, Customer Experience, User Experience, Voice UI, Telecommunications, E-commerce, Social Media Management, Content Creation, Video Production, Website Design, Mobile Application Development, IT Consulting, Cyber Security. By leveraging these services, clients can improve their online presence, increase customer engagement, and drive business growth. Lazos Contact Center's team of experts helps organizations navigate the ever-changing technology landscape to achieve their goals and stay ahead of the competition.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

D
Madrid, Spain

Digiltea provides business services and call center services to help clients improve their operations. The company uses digital technologies to enhance processes, increase efficiency, and provide better customer experiences. With a focus on innovation, Digiltea designs customized transformation plans that include timelines, budgets, and ROI analysis. Their digitalization integral services enable businesses to streamline operations, reduce costs, and stay competitive. By outsourcing non-core functions, companies can tap into Digiltea's expertise and focus on their core activities.

team of 101 - 250 people

5 years of industry experience

contact for pricing

contact for pricing

A
Madrid, Spain

AlcaláBC is a leading provider of expert call center and HR solutions, helping businesses achieve success through effective telemarketing, consultoría RRHH, centralitas, and CRM. With years of experience, the company offers tailored services to meet the unique needs of each client. By leveraging cutting-edge technology and expert knowledge, AlcaláBC helps businesses optimize their resource management, improve customer engagement, and maximize their potential. Whether it's selecting top talent, implementing CRM systems, or providing comprehensive support for contact centers, AlcaláBC is dedicated to delivering exceptional results. With a focus on flexibility, personalization, and innovation, the company continues to push the boundaries of what is possible in the world of business services.

team of 26 - 50 people

unknown

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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