Partner with 2 companies in New Bedford, United States offering Call Center Services services!

Leading agencies include Powerhouse Consulting Inc and Shepard Enterprises. A total of 2 Call Center Services providers in New Bedford, United States are ready to help. They serve clients such as Business and Various industries. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of New Bedford, United States is 92,538. Average local salaries are around $80,116, reflecting market rates.

Average hourly rate
$38
and starting from $25 / hr
based on 2 profiles
Also specialize in
Business Services (2)Call Center Services (2)Branding (1)Logo design (1)Advertising (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

P
New Bedford, United States

This leading call center and telecommunications consulting firm specializes in strategic planning, assessment, and operational improvement services for top management. Its expertise combines business savvy with technical acumen to provide the very best in Call Center and Telecommunications Consulting. The company helps clients align operational practices with corporate vision, consolidate national Call Centers into one centralized location, analyze existing telecommunications systems against future goals, and more. By leveraging its unbiased Expert Witness services, PowerHouse Consulting Inc can help Fortune 500 companies across various industries streamline their business processes and improve performance.

team of 2 - 10 people

30+ years of industry experience

contact for pricing

contact for pricing

S
New Bedford, United States

Shepard Enterprises provides high-quality virtual assistance services to busy businesses, enabling them to focus on growth and success. Their team of experts offers a range of services including web and software development, business services, web design, branding, graphic design, logo design, advertising, search engine optimization, marketing strategy, call center services, and more. With Shepard Enterprises, clients can benefit from increased productivity, improved customer service, and enhanced online presence. The company's services are designed to meet the unique needs of each client, providing personalized experiences and driving loyalty and business success.

team of 2 - 10 people

2 years of industry experience

rate $25 - $50 / hr

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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