Leading agencies include CCIG Med, IdeaPlace, 4EN, Raya CX and Webhelp. A total of 31 Call Center Services providers in Poland are ready to help. They serve clients such as Business Services, Business, Technology, Healthcare, Retail, Finance, Manufacturing, Various industries, Export and Fintech. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $11,270, reflecting market rates.
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Found 31 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Regalix is a leading provider of end-to-end revenue acceleration and sales solutions. By enabling the world's top brands to scale up their marketing, sales, and success operations, Regalix helps businesses unlock predictable growth and maximize revenue potential. With expertise in customer life cycle strategy, innovation, design, and technology capabilities, Regalix delivers exceptional results for clients. The company offers a range of services, including web & software development, maintenance & support, business services, customer service outsourcing, and digital marketing. By leveraging Regalix's RevOps methodology, businesses can shape new workflows, break down silos, and pave the way for collaboration. With best-in-class predictive insights and guidance, Regalix empowers teams to improve product adoption, reduce customer churn, and drive desired business outcomes.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
3S offers a range of innovative services to support businesses in the digital age. With expertise in IT Services & Consulting, Cloud Consulting, Cybersecurity & Pentesting, Business Services, and Call Center Services, the company provides tailored solutions to help clients improve their operations and competitiveness. By leveraging its 6 geographically dispersed data centers, 3S delivers secure and reliable infrastructure for businesses of all sizes. The company's commitment to cutting-edge technologies and innovative approaches enables clients to stay ahead of the curve in the ever-evolving technological landscape.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Apifonica provides AI development, business services, digital marketing, and call center services to clients across Europe. By leveraging its expertise in voice and SMS technology, the company enables businesses to streamline their operations, enhance customer engagement, and drive growth. Its services include recruitment campaigns, personalized messaging, and automated calling solutions, all designed to help companies build a strong brand image and attract high-quality talent. With its cutting-edge technologies and user-friendly tools, Apifonica helps clients stay ahead of the competition and achieve their business goals.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
Simply Contact provides customer support outsourcing services to help businesses deliver efficient and effective communication with their customers. Their services include customer service outsourcing, call center services, and business services, designed to boost customer satisfaction, maximize service efficiency, and reduce operational costs. By leveraging their expertise in project management, analytics systems, and crisis management, Simply Contact's clients can optimize their business processes while maintaining a high level of quality assurance.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Thulium offers comprehensive contact center solutions to help businesses streamline their client support operations. Their system provides a single panel with multiple channels, ensuring seamless communication between clients and support staff. The platform offers advanced reporting capabilities, KPI control, and automated lead capture through proactive chat and callback features. This results in increased sales and reduced costs for client management. Thulium's contact center solutions are designed to be easy to configure and deploy, with a focus on speed and efficiency.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Specialized in providing innovative software solutions, InfoSoftware Polska offers cutting-edge products and services that cater to the growing demands of businesses. From system management and queueing systems to bespoke software development, their expertise spans across various industries, helping organizations streamline operations, enhance productivity, and drive growth.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $10k
Shumee Cross-Border offers a comprehensive e-commerce solution for manufacturers and distributors. By integrating with European platforms and logistics solutions, the company enables its clients to tap into the rapidly growing e-commerce market in Europe. This allows them to expand their sales channels, gain international experience, and access approximately 500 million customers. The company's services include e-commerce development, business services, customer service outsourcing, and call center services. By leveraging Shumee Cross-Border's expertise, clients can optimize their shipping costs, comply with local delivery standards, and improve their overall sales performance.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Voice Contact Center offers comprehensive customer service and support services to help businesses achieve excellent client satisfaction. By leveraging a team of experienced professionals, cutting-edge technology, and innovative voicebot solutions, clients can enjoy unparalleled scalability, efficiency, and cost savings up to 50%. The company provides professional call center services, sales outsourcing, and business services, ensuring seamless communication with customers. With Primebot, clients can benefit from conversational AI-powered chatbots that respond naturally to client inquiries, improving overall customer experience. Voice Contact Center's expertise in customer experience management enables businesses to achieve their goals, maintain high standards of quality, and deliver exceptional results.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Aplitt provides a range of IT services to make business life easier. With over 400 employees, they offer web and software development, mobile app development, testing services, IT staff augmentation, business services, customer service outsourcing, call center services, and more. By providing these services, Aplitt helps clients improve their operational efficiency, reduce costs, and increase competitiveness. Their human approach to IT ensures that clients receive personalized support and tailored solutions.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
KODA is a leading provider of conversational AI solutions, empowering businesses to automate customer service, sales, and marketing activities. Their platform integrates with various systems, enabling companies to streamline processes, reduce costs, and enhance client engagement. By leveraging advanced AI technology and live learning algorithms, KODA's solutions provide precise and cost-optimized answers to user queries. The company's expertise spans multiple industries, including customer service outsourcing, call center services, sales outsourcing, and business services. With over 150 projects completed since its inception in 2017, KODA has established itself as a trusted partner for businesses seeking to elevate their communication automation capabilities.
team of 2 - 10 people
8 years of industry experience
rate $25 - $50 / hr
min project budget $10k
IdeaPlace provides comprehensive support to businesses, offering flexible office options, virtual offices, and administrative services. Their goal is to help entrepreneurs focus on achieving their goals while minimizing formalities. The company creates specialized solutions that cater to the needs of conscious businesses, promoting individual approaches and valuing clients' values. IdeaPlace offers a range of services, including serviced offices, virtual assistants, conference rooms, and networking opportunities. By providing these services, they aim to support businesses in achieving their objectives and becoming part of the local business community.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $5k
4EN provides expert call center services and business solutions to help businesses thrive. With years of experience, they offer customer service outsourcing, call center services, and more. Their team of professionals is dedicated to providing top-notch support to clients across various industries. By partnering with 4EN, businesses can benefit from increased productivity, improved customer satisfaction, and enhanced competitiveness. 4EN's services are designed to help companies streamline their operations, reduce costs, and improve overall performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Marcin Kowalik.online provides expert services in Digital Marketing, Social Media Marketing, Content Marketing, and more. By leveraging these strategies, businesses can increase their online presence, drive more sales, and expand their customer base. The company's expertise includes lead generation, CRM implementation, marketing automation, and more. With a focus on results-driven solutions, Marcin Kowalik.online helps clients achieve their goals and succeed in the competitive market.
team of 1 person
10+ years of industry experience
rate $150 - $200 / hr
min project budget $1k
Contact Sales offers comprehensive business services designed to elevate customer engagement and drive growth. By leveraging cutting-edge technologies and strategic expertise, the company provides effective call center solutions that cater to diverse industries. Their services are tailored to meet the unique needs of clients, ensuring a personalized experience that translates into increased conversions and revenue. With a focus on efficiency, professionalism, and exceptional service, Contact Sales has established itself as a trusted partner for businesses seeking to succeed in today's competitive landscape.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
BPO Nextdoor is a European business process outsourcing company that provides a wide range of services, including data analytics, call center, social media monitoring/analysis, back-office and customer services. By partnering with BPO Nextdoor, clients can benefit from improved operational efficiency, cost savings, and enhanced customer satisfaction. The company's team of experts offers flexible cooperation models tailored to meet the specific needs of each client. With a strong presence in 15 European languages and a network of experienced professionals, BPO Nextdoor is well-equipped to support businesses across various industries. By outsourcing business processes to BPO Nextdoor, companies can focus on their core activities while leveraging the company's expertise to drive success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Providing high-quality outsourced services to businesses of all sizes, Sterling Outsourcing helps clients improve cash flow and reduce bad debt. By outsourcing credit control and business debt recovery tasks, companies can free up resources to focus on growth and innovation. With skilled staff and personal service, Sterling Outsourcing ensures that clients receive a tailored approach to their unique needs. Services include customer service outsourcing, call center services, and order-to-cash process support, all designed to improve the efficiency and effectiveness of back-office operations. By partnering with Sterling Outsourcing, businesses can enjoy improved cash management, reduced bad debt, and enhanced competitiveness in the market.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
CCIG Med offers a wide range of services to improve the quality of healthcare delivery. Their call center solutions provide comprehensive support to healthcare providers, enabling them to focus on patient care. With over 20 years of experience, CCIG Med has established itself as a leading player in the Polish call center market. Their team of experts combines cutting-edge technology with industry knowledge to deliver tailored solutions for businesses and organizations. From customer service outsourcing to email marketing and sales outsourcing, CCIG Med's services cater to various needs of healthcare providers. By leveraging advanced technologies and innovative approaches, CCIG Med helps clients enhance their operations, improve patient outcomes, and reduce costs.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
EverHelp provides comprehensive customer service outsourcing solutions tailored to unique client needs. By leveraging their expertise, businesses can scale efficiently and drive growth. EverHelp's services include maintenance & support, business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to focus on core operations while ensuring timely and effective issue resolution. With EverHelp's assistance, companies can navigate complex regulatory environments and deliver exceptional customer experiences. By choosing EverHelp, businesses can unlock their full potential and achieve lasting success.
team of 101 - 250 people
6 years of industry experience
contact for pricing
min project budget $5k
Call Center Dynamic Sales provides expert call center services that help businesses achieve their goals. With a focus on customer service outsourcing and sales outsourcing, the company enables companies to expand their reach and improve their bottom line. By leveraging innovative solutions and creative approaches, the team at Call Center Dynamic Sales helps clients achieve success in various industries, including Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. The company's services can benefit businesses by improving customer satisfaction, increasing sales, and reducing costs. With a strong team of experienced professionals, Call Center Dynamic Sales is committed to delivering high-quality solutions that meet the unique needs of each client.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
hotLead is a leading provider of lead generation services to growing businesses. Their effective method of lead generation process has proven itself in over 680 campaigns and has worked with numerous companies. The company offers various services, including business services, email marketing, call center services, and sales outsourcing, which enable clients to focus on proper management and closing deals. hotLead's transparent terms of cooperation and simplest possible form of contract provide control over finances. Their lead generation techniques deliver high-quality sales contacts through successful customer acquisition channels. The company's experienced team of lead generation experts helps companies grow by sales outsourcing, providing a safe start for all parties involved.
team of 2 - 10 people
6 years of industry experience
rate $50 - $75 / hr
min project budget $1k
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Post your project — free & easyPoland's digital agency industry has experienced steady growth in recent years, driven by rapid digital transformation across various sectors. The digital landscape is characterized by a vibrant mix of agencies specializing in digital marketing, web development, mobile applications, UX/UI design, and e-commerce solutions. Warsaw, Krakow, and Wroclaw are among the key hubs attracting both local and international digital agencies.
As of 2023, Poland hosts over 2,500 digital agencies, with approximately 60% concentrated in major cities. The digital advertising market in Poland reached roughly €1.3 billion in 2022, representing a year-on-year growth of around 12%. Mobile advertising and social media marketing continue to show the strongest growth, with mobile ad spend increasing by nearly 18% annually.
Notably, digital agencies are increasingly adopting technologies such as artificial intelligence (AI), big data analytics, and automation tools to enhance performance and client outcomes.
Despite robust growth, the Polish digital agency market faces several challenges, including intense competition, tightening data protection regulations, and a shortage of skilled digital professionals. Agencies often struggle to recruit talent in emerging specializations, such as AI-driven marketing or advanced analytics.
Nevertheless, opportunities remain substantial. Poland's increasing internet penetration rate, now approaching 92%, combined with growing e-commerce sales, presents agencies with ample opportunities to expand their client base. Additionally, Poland's strategic geographic location and cost-effective services continue to attract foreign businesses seeking digital solutions, providing ongoing growth potential for local agencies.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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