Leading agencies include genli, hotLead and Conectys. A total of 3 Call Center Services providers in Poznań, Poland are ready to help. They serve clients such as Technology, Global Brands, Business Services and Contact Center and Customer Service Outsourcing. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Poznań, Poland is 548,028. Average local salaries are around $11,270, reflecting market rates.
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Found 3 matching agencies
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
hotLead is a leading provider of lead generation services to growing businesses. Their effective method of lead generation process has proven itself in over 680 campaigns and has worked with numerous companies. The company offers various services, including business services, email marketing, call center services, and sales outsourcing, which enable clients to focus on proper management and closing deals. hotLead's transparent terms of cooperation and simplest possible form of contract provide control over finances. Their lead generation techniques deliver high-quality sales contacts through successful customer acquisition channels. The company's experienced team of lead generation experts helps companies grow by sales outsourcing, providing a safe start for all parties involved.
team of 2 - 10 people
6 years of industry experience
rate $50 - $75 / hr
min project budget $1k
Genli is a leading provider of business services that help businesses grow and thrive. Their team offers a range of services including customer service outsourcing, advertising, marketing strategy, direct marketing, call center services, sales outsourcing, and more. By partnering with Genli, businesses can benefit from increased efficiency, cost savings, and improved customer satisfaction. With their expert solutions, companies can stay competitive in the market and achieve their goals. Whether you need help managing your customer inquiries or driving sales growth, Genli has got you covered.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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