Find top 2 companies in Łódź, Poland for your Call Center Services services needs!

Leading agencies include Voice Contact Center and Shumee cross-border. A total of 2 Call Center Services providers in Łódź, Poland are ready to help. They serve clients such as Retail, Export, Business, Distribution and Manufacturing. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Łódź, Poland is 711,332. Average local salaries are around $11,270, reflecting market rates.

Popular skills
chatbotvoicebotartificial intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Sales Outsourcing (1)E-commerce Development (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
Request a quote for your project

And chose the best one! It‘s free and takes only few minutes

Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

S
Łódź, Poland

Shumee Cross-Border offers a comprehensive e-commerce solution for manufacturers and distributors. By integrating with European platforms and logistics solutions, the company enables its clients to tap into the rapidly growing e-commerce market in Europe. This allows them to expand their sales channels, gain international experience, and access approximately 500 million customers. The company's services include e-commerce development, business services, customer service outsourcing, and call center services. By leveraging Shumee Cross-Border's expertise, clients can optimize their shipping costs, comply with local delivery standards, and improve their overall sales performance.

team of 2 - 10 people

8 years of industry experience

contact for pricing

contact for pricing

V
Warsaw, Poland

Voice Contact Center offers comprehensive customer service and support services to help businesses achieve excellent client satisfaction. By leveraging a team of experienced professionals, cutting-edge technology, and innovative voicebot solutions, clients can enjoy unparalleled scalability, efficiency, and cost savings up to 50%. The company provides professional call center services, sales outsourcing, and business services, ensuring seamless communication with customers. With Primebot, clients can benefit from conversational AI-powered chatbots that respond naturally to client inquiries, improving overall customer experience. Voice Contact Center's expertise in customer experience management enables businesses to achieve their goals, maintain high standards of quality, and deliver exceptional results.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

contact for pricing

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

Popular locations for Call Center Services agencies

Explore top locations where agencies offer Call Center Services

Explore all services

HeroAgencies helps you connect with the best experts in each domain.