Hire 9 companies in Rawalpindi, Pakistan for Call Center Services services!

Leading agencies include LETS OUTSOURCE SMC PRIVATE LIMITED, Prime BPO & Telecommunications, Stoneshed Premier Care, Software Craft and Digital Scape Tech. A total of 9 Call Center Services providers in Rawalpindi, Pakistan are ready to help. They serve clients such as Various industries, Finance, Startups, Technology, Healthcare, Manufacturing, Established Businesses, Transportation Industry and Global Business Operations. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Rawalpindi, Pakistan is 2,098,231. Average local salaries are around $1,500, reflecting market rates.

Average starting budget
$1,571
while min. project budget is $500
based on 9 profiles
Average hourly rate
$54
and starting from $10 / hr
based on 9 profiles
Also specialize in
Business Services (9)Call Center Services (9)Customer Service Outsourcing (5)Graphic Design (3)Social Media Marketing (SMM) (3)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 9 matching agencies

This company specializes in Business Process Outsourcing (BPO) and call center services to empower businesses. They provide responsive support for customer service, transportation management, and more. Their experienced team offers solutions without geographical or language barriers, ensuring seamless connections with customers. By partnering with them, businesses can maximize efficiency while achieving strategic objectives at a lower cost.

team of 26 - 50 people

6 years of industry experience

contact for pricing

min project budget $1k

S
Rawalpindi, Pakistan

Software Craft is a leading provider of custom software development and digital marketing services. The company delivers innovative web and mobile development, digital marketing, SEO, content creation, branding, and graphic design services that meet the unique needs of clients in various industries. By working with Software Craft, businesses can achieve their online goals through cost-effective, reliable, and quality solutions. With expertise in custom software development, website design and development, e-commerce solutions, mobile app development, web applications, and more, Software Craft provides tailored digital experiences that exceed client expectations. The company's commitment to customer satisfaction and post-completion support ensures clients receive the best possible outcomes.

team of 26 - 50 people

10+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

P
Rawalpindi, Pakistan

Prime BPO & Telecommunications is a leading provider of business services, customer service outsourcing, call center services, and sales outsourcing. By partnering with this company, businesses can benefit from improved efficiency, enhanced customer experience, and increased revenue. Their team of experts offers tailored solutions to meet the unique needs of each client. With years of experience in the industry, Prime BPO & Telecommunications has established itself as a trusted partner for businesses looking to outsource their operations. From handling customer inquiries to managing sales campaigns, this company provides comprehensive support that helps businesses thrive. By leveraging cutting-edge technologies and innovative approaches, Prime BPO & Telecommunications empowers businesses to achieve their goals and stay ahead in the market.

team of 101 - 250 people

9 years of industry experience

rate $200 - $300 / hr

min project budget $5k

A
Rawalpindi, Pakistan

A-Telecommunication offers cutting-edge business solutions to help organizations scale new heights. By leveraging advanced technologies and human skills, the company provides tailored call center services to cater to diverse industry needs. From customer service outsourcing to multilingual call center services, A-Telecommunication helps businesses acquire new customers, retain old ones, and deliver exceptional service excellence. This winning formula pays rich dividends for clients seeking growth and success. With a strong focus on innovation and customer satisfaction, the company has established itself as a trusted partner in the global BPO scene.

team of 26 - 50 people

7 years of industry experience

contact for pricing

contact for pricing

N
Rawalpindi, Pakistan

Nineteen provides a comprehensive range of services to help businesses achieve their goals. The company offers mobile app development, web design, and branding solutions that are tailored to meet the unique needs of each client. With expertise in UI/UX design, Nineteen creates modern and user-friendly websites that are easy to navigate and visually appealing. The company's social media marketing services help businesses engage with their target audience and increase brand awareness. Additionally, Nineteen offers app designing, graphic design, call center services, and business services that can benefit clients in various ways. By leveraging smart digital creative ideas, Nineteen helps businesses unlock their full potential and achieve sustained growth.

team of 2 - 10 people

9 years of industry experience

rate $25 - $50 / hr

min project budget $1k

D
Rawalpindi, Pakistan

Digital Scape Tech empowers businesses to thrive in the digital landscape. By leveraging its expertise in web and software development, AI development, business services, customer service outsourcing, and digital marketing, clients can enhance their online presence and drive growth. Web design, UI/UX, graphic design, logo design, packaging design, digital strategy development, content marketing, pay per click, email marketing, call center services, and affiliate marketing are just a few of the comprehensive services offered. By partnering with Digital Scape Tech, businesses can stay ahead of the curve and achieve their digital goals.

team of 2 - 10 people

5 years of industry experience

contact for pricing

contact for pricing

S
Rawalpindi, Pakistan

Span BPO provides comprehensive business services and call center solutions to help businesses thrive. By leveraging its expertise, clients can enhance their customer experience, increase operational efficiency, and drive revenue growth. Span BPO's team of professionals offers tailored support for various industries, including finance, healthcare, and technology. With a strong focus on quality and reliability, the company ensures that its services meet the highest standards. From inbound and outbound call management to email support and data entry, Span BPO's services cater to diverse business needs.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

min project budget $1k

Wepay Technologies offers exceptional business services, customer service outsourcing, and call center solutions. These services help businesses improve their customer experience, increase efficiency, and reduce costs. By partnering with Wepay Technologies, businesses can benefit from improved communication channels, enhanced productivity, and better decision-making. The company's expertise in BPO and call centers enables businesses to focus on their core operations while leveraging professional support for their customers.

team of 2 - 10 people

3 years of industry experience

contact for pricing

min project budget $1k

S
Rawalpindi, Pakistan

Stoneshed Premier Care provides expert solutions for businesses of all sizes. Their call center services help companies handle customer inquiries efficiently, while their business services cater to various corporate needs. By outsourcing these functions, businesses can focus on core activities and improve overall performance. Stoneshed Premier Care's team of experts is dedicated to delivering high-quality services that meet the unique requirements of each client. With years of experience in the industry, they have developed a comprehensive understanding of what it takes to succeed in today's competitive market. By leveraging their expertise, businesses can gain a competitive edge and achieve their goals.

team of 501 - 1000 people

7 years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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