Leading agencies include Remote Pro Virtual Assistant, Xeynergy, PNB Holdings Pvt Ltd, Imperial Wisdom (Pvt) Ltd. and Insight Business Services (Pvt) Ltd. A total of 14 Call Center Services providers in Sri Lanka are ready to help. They serve clients such as Finance, Technology, Global, Business, Sri Lanka, Education, Healthcare, E-commerce, Businesses and Automotive.
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Found 14 matching agencies
Emapta provides premium outsourcing services, offering expertly sourced talent that aligns with operational standards, brand, and culture. Their customized staffing solutions cater to clients' needs, from filling one position to staffing entire organizations. With a global workforce from the world's most talent-rich hubs, Emapta helps companies expand their minds and perspective on what they can achieve. Their services include IT staff augmentation, business services, call center services, and access to skilled resources across industries.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Digital Next Marketing empowers businesses to thrive in the digital age by leveraging technology. The company delivers cutting-edge solutions to clients across various sectors, driving transformation and growth. With a focus on web development, mobile app development, e-commerce development, business services, design, and digital marketing, Digital Next Marketing helps businesses establish a strong online presence. Their services enable clients to enhance their brand, drive sales, and improve customer engagement. By partnering with trusted companies like Digital Next Marketing, businesses can access innovative IT solutions that elevate their competitive edge. From UI/UX design to voice over production, the company's comprehensive offerings cater to diverse client needs.
team of 1 person
5 years of industry experience
contact for pricing
min project budget $1k
This leading business process outsourcing company offers a range of services to help clients achieve their set goals. With its collaborative mindset, Konnect BPO provides exclusive outsourcing solutions that allow clients to maximize their internal resources and core businesses. The company's experienced in-house team supports clients with their business aspects and ensures compliance with required standards. By leveraging technology and innovation, Konnect BPO helps build reputed brands through customer engagement, leading to increased business growth and stability. Konnect BPO provides cost-effective solutions for businesses, enabling them to pass on great service with value additions to their end users.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Axcim Business Solutions helps businesses transform their operations by providing a range of services. Their customer service outsourcing solutions enable companies to focus on core activities, while their call center services provide timely support to customers. The company's HR outsourcing services help organizations streamline their human resources functions, and their accounting and finance services ensure seamless financial management. By partnering with Axcim Business Solutions, businesses can create a quality product, reduce risks, and increase loyal partners and advocates.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
Businessfocus 360 provides high-quality business process outsourcing services to support clients' competitive service and product offerings. The company offers customer experience management, call center services, and more. These services help businesses build successful customer relationships, improve customer retention, and create a positive brand image. With expertise in back office functions, Businessfocus 360 ensures timely and efficient documentation, communication, and administration. The company's skilled professionals handle tasks based on client-based KPIs, providing exceptional results for clients across various industries.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Remote Pro Virtual Assistant provides strategic solutions for businesses to manage overwhelming daily tasks. Their team of experts offers a wide range of services including administrative duties, sales, marketing, financial management, social media, and web-related responsibilities. This allows businesses to redirect their focus to core functions, maximizing efficiency and productivity. With Remote Pro Virtual Assistant, businesses can enjoy enhanced customer service experiences, professional website management, and comprehensive bookkeeping. The company's adaptable approach ensures staying up-to-date with the latest trends, keeping online presence fresh and relevant.
team of 2 - 10 people
3 years of industry experience
contact for pricing
min project budget $1k
Xeynergy provides web and software development, e-commerce development, big data & BI, testing services, IT staff augmentation, maintenance & support, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), and call center services. These services help clients build remote teams, unlock success, and achieve unparalleled progress. With Xeynergy's expertise, clients can enhance efficiency, flexibility, and expertise. The company empowers innovation and scaling brilliance by providing top talent at no cost to clients. Xeynergy helps navigate onboarding smoothly with its customer success team and provides timely feedback. The company guides individuals to reach their full potential and excel in their roles. Xeynergy looks after every aspect of the individual while focusing on technical delivery.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
Voigue Pty Ltd is a premier business support services provider in Australia. The company helps clients achieve business excellence by providing a wide range of services, including web and software development, mobile app development, e-commerce development, IT services and consulting, IT staff augmentation, customer service outsourcing, and digital marketing. By leveraging technology, Voigue enables companies to expand their reach, improve efficiency, and drive growth. With a team mission to eliminate geographical boundaries, the company supports businesses globally in achieving success. Whether it's web design, UI/UX, app designing, branding, graphic design, or eCommerce marketing, Voigue provides expert support to help clients reshape their business strategies.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Manpower Sri Lanka provides various services to simplify business operations. The company brings together the best employees and employers, facilitating successful partnerships. By offering staff outsourcing, offshore outsourcing, headhunting & executive search, Manpower Sri Lanka helps clients overcome hurdles in their career growth. This is achieved through its Life Changing Programme with Sri Lanka Manpower and other initiatives. The company's top-to-bottom approach distinguishes it from competitors. Manpower Sri Lanka provides local and foreign employment services, including recruitment agencies for Saudi Arabia, UAE, Kuwait, Oman, Qatar, Bahrain, Maldives, and HR consulting expertise.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
min project budget $1k
Data One Solutions provides end-to-end solutions to help businesses scale and achieve operational excellence. By outsourcing non-core activities, companies can reduce expenses and improve process flows, allowing them to focus on their core business. The company offers a range of services, including call center services, business services, finance, accounting, marketing, and customer care. These services enable businesses to realise their maximum potential by providing customized scaling and integration solutions. With expertise in various areas, Data One Solutions helps clients drive revenue growth, reduce costs, and build trust with customers.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
PNB Holdings Pvt Ltd delivers world-class BPO solutions with a commitment to quality and client satisfaction. The company provides customized services that align with clients' goals and company vision, helping them reduce labor costs by up to 60% and increase revenue. PNB Holdings Pvt Ltd's business process management expertise enables clients to elevate their customer experience through agile business practices. The company's team of expert professionals utilizes best practices and latest technology to deliver excellent results. PNB Holdings Pvt Ltd transforms business challenges into exceptional customer experiences, providing dependable 24/7 service, flexible and customized solutions with data security, and transparent pricing.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Imperial Wisdom provides comprehensive business and academic solutions to clients worldwide. The company offers a range of services, including business consulting, digital marketing, sales, HR consultancy, finance, BPO, inbound and outbound call centers, data entry, accounting, and more. These services enable businesses to achieve sustainable success in the fast-changing world. With its global network of professional services and firms, Imperial Wisdom helps clients access a wealth of practical commercial experience, big picture understanding, local knowledge, specialists' expertise, and rapid exchange of information.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $1k
Empowering individuals and businesses to achieve more through innovative virtual assistance. By leveraging a team of seasoned virtual assistants, ZippiFlex helps clients maximize their time, increase productivity, and enhance organization. With services including premium virtual assistant services, web design, mobile app development, digital marketing, and more, this company provides tailored solutions to meet the unique needs of its clients. Whether seeking dedicated support or occasional assistance, ZippiFlex's flexible plans cater to a variety of requirements, ensuring seamless experience and assurance for its customers.
team of 2 - 10 people
2 years of industry experience
contact for pricing
contact for pricing
Providing comprehensive solutions for businesses, Insight Business Services offers a range of services to help businesses thrive. With expertise in web and software development, mobile app development, e-commerce development, and more, the company helps businesses streamline their finances, enhance customer experience, and achieve their goals. By leveraging financial solutions, industry-specific knowledge, and expert event management skills, businesses can exceed expectations and reach new heights.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easySri Lanka's digital agency industry has experienced significant growth, driven by rising internet penetration and increased digital adoption among businesses. The country currently hosts hundreds of digital agencies offering services such as web development, digital marketing, SEO, social media management, and mobile app creation. Colombo, being the commercial hub, houses the majority of these agencies. Notable agencies like Loops Digital, Antyra Solutions, and Digibrush have successfully expanded their client portfolios both locally and internationally.
The Sri Lankan digital agency landscape faces several challenges, including limited digital infrastructure in rural areas, talent retention issues, and economic volatility impacting budgets and client spending. Additionally, the rapidly evolving digital landscape requires agencies to constantly update their skillsets and adopt new technologies.
Despite these challenges, opportunities are abundant. The steady rise in digital literacy, increased smartphone usage, and the expanding startup ecosystem offer significant growth prospects. Moreover, the Sri Lankan government's ongoing efforts to encourage digital transformation and enhance digital infrastructure through initiatives like the "ICTA Digital Sri Lanka" program further support industry growth. Agencies that successfully navigate these challenges while leveraging emerging technologies and digital trends stand to achieve considerable success in the coming years.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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