Leading agencies include Businessfocus 360 and Konnect BPO Technologies (PVT)Ltd. A total of 2 Call Center Services providers in Wavinna, Sri Lanka are ready to help. They serve clients such as Automotive and Freight Corporation. Population of Wavinna, Sri Lanka is 1,000.
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This leading business process outsourcing company offers a range of services to help clients achieve their set goals. With its collaborative mindset, Konnect BPO provides exclusive outsourcing solutions that allow clients to maximize their internal resources and core businesses. The company's experienced in-house team supports clients with their business aspects and ensures compliance with required standards. By leveraging technology and innovation, Konnect BPO helps build reputed brands through customer engagement, leading to increased business growth and stability. Konnect BPO provides cost-effective solutions for businesses, enabling them to pass on great service with value additions to their end users.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Businessfocus 360 provides high-quality business process outsourcing services to support clients' competitive service and product offerings. The company offers customer experience management, call center services, and more. These services help businesses build successful customer relationships, improve customer retention, and create a positive brand image. With expertise in back office functions, Businessfocus 360 ensures timely and efficient documentation, communication, and administration. The company's skilled professionals handle tasks based on client-based KPIs, providing exceptional results for clients across various industries.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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