Leading companies include Xeynergy, Imperial Wisdom (Pvt) Ltd., Voigue Pty Ltd, Axcim Business Solutions and Emapta. A total of 7 Call Center Services providers in Colombo, Sri Lanka are ready to help. They serve clients such as Finance, Technology, Global, Business, Sri Lanka, Education, Healthcare, E-commerce, Manufacturing and Various industries (no specific ones mentioned). Population of Colombo, Sri Lanka is 753,000.
Emapta provides premium outsourcing services, offering expertly sourced talent that aligns with operational standards, brand, and culture. Their customized staffing solutions cater to clients' needs, from filling one position to staffing entire organizations. With a global workforce from the world's most talent-rich hubs, Emapta helps companies expand their minds and perspective on what they can achieve. Their services include IT staff augmentation, business services, call center services, and access to skilled resources across industries.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Axcim Business Solutions helps businesses transform their operations by providing a range of services. Their customer service outsourcing solutions enable companies to focus on core activities, while their call center services provide timely support to customers. The company's HR outsourcing services help organizations streamline their human resources functions, and their accounting and finance services ensure seamless financial management. By partnering with Axcim Business Solutions, businesses can create a quality product, reduce risks, and increase loyal partners and advocates.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
Xeynergy provides web and software development, e-commerce development, big data & BI, testing services, IT staff augmentation, maintenance & support, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), and call center services. These services help clients build remote teams, unlock success, and achieve unparalleled progress. With Xeynergy's expertise, clients can enhance efficiency, flexibility, and expertise. The company empowers innovation and scaling brilliance by providing top talent at no cost to clients. Xeynergy helps navigate onboarding smoothly with its customer success team and provides timely feedback. The company guides individuals to reach their full potential and excel in their roles. Xeynergy looks after every aspect of the individual while focusing on technical delivery.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
Voigue Pty Ltd is a premier business support services provider in Australia. The company helps clients achieve business excellence by providing a wide range of services, including web and software development, mobile app development, e-commerce development, IT services and consulting, IT staff augmentation, customer service outsourcing, and digital marketing. By leveraging technology, Voigue enables companies to expand their reach, improve efficiency, and drive growth. With a team mission to eliminate geographical boundaries, the company supports businesses globally in achieving success. Whether it's web design, UI/UX, app designing, branding, graphic design, or eCommerce marketing, Voigue provides expert support to help clients reshape their business strategies.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Manpower Sri Lanka provides various services to simplify business operations. The company brings together the best employees and employers, facilitating successful partnerships. By offering staff outsourcing, offshore outsourcing, headhunting & executive search, Manpower Sri Lanka helps clients overcome hurdles in their career growth. This is achieved through its Life Changing Programme with Sri Lanka Manpower and other initiatives. The company's top-to-bottom approach distinguishes it from competitors. Manpower Sri Lanka provides local and foreign employment services, including recruitment agencies for Saudi Arabia, UAE, Kuwait, Oman, Qatar, Bahrain, Maldives, and HR consulting expertise.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
min project budget $1k
Data One Solutions provides end-to-end solutions to help businesses scale and achieve operational excellence. By outsourcing non-core activities, companies can reduce expenses and improve process flows, allowing them to focus on their core business. The company offers a range of services, including call center services, business services, finance, accounting, marketing, and customer care. These services enable businesses to realise their maximum potential by providing customized scaling and integration solutions. With expertise in various areas, Data One Solutions helps clients drive revenue growth, reduce costs, and build trust with customers.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Imperial Wisdom provides comprehensive business and academic solutions to clients worldwide. The company offers a range of services, including business consulting, digital marketing, sales, HR consultancy, finance, BPO, inbound and outbound call centers, data entry, accounting, and more. These services enable businesses to achieve sustainable success in the fast-changing world. With its global network of professional services and firms, Imperial Wisdom helps clients access a wealth of practical commercial experience, big picture understanding, local knowledge, specialists' expertise, and rapid exchange of information.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Colombo from 7 available options
Before contacting Call Center Services agencies in Colombo, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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