Discover 2 companies in Tel Aviv-Yafo, Israel that specialize in Call Center Services services!

Leading agencies include Bynet Semech and Webhelp. A total of 2 Call Center Services providers in Tel Aviv-Yafo, Israel are ready to help. They serve clients such as Fintech, Fashion, Tech Firm and Ecommerce. Local internet speeds average 206.42 Mbps, supporting fast development and collaboration. Population of Tel Aviv-Yafo, Israel is 438,818. Average local salaries are around $25,101, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$38
and starting from $25 / hr
based on 2 profiles
Popular skills
Cloud PlatformMachine TranslationArtificial Intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Big Data & BI (1)Graphic Design (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

B
Tel Aviv-Yafo, Israel

Bynet Semech provides a range of services to support businesses in achieving their goals. Their team of experts offers IT Services and Consulting, Cloud Computing Services, and Business Services. These solutions enable businesses to streamline operations, improve efficiency, and reduce costs. With customer service outsourcing and call center services, Bynet Semech helps businesses manage their customer relationships effectively. By leveraging cutting-edge technologies like cloud computing, businesses can enhance their competitiveness in the market. Bynet Semech's team of professionals provides expert guidance on implementing these solutions, ensuring that businesses are able to adapt quickly to changing market conditions.

team of 101 - 250 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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