Leading companies include Jan IT Co., Ltd., TeleDirect Asia, Chiang Mai Lanna Business Services Ltd., Sweet Communication Co., Ltd and Webhelp. A total of 9 Call Center Services providers in Thailand are ready to help. They serve clients such as Fintech, Tech, Gaming, Telecom, Fashion, Tech Firm, Oil & Gas, Ecommerce, Technology and Government. Local internet speeds average 231.86 Mbps, supporting fast development and collaboration. Average local salaries are around $10,000, reflecting market rates.
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Mocap Limited provides excellent contact center and market research services to various industries. With a global network in Japan, China, Vietnam, Philippines, Nicaragua, and USA, Mocap offers a wide range of languages, including English, Spanish, Chinese, and Southeast Asian languages. The company's services include telemarketing, telesales, inbound customer support, technical support, welcome calls, lead generation, dispatching, and insourcing. Additionally, Mocap provides data entry, reporting, back office, document management, HR support, market research, and CRM activity. These services can benefit clients by increasing their competitiveness in the market, gaining insightful information from consumers, and improving customer satisfaction. Mocap's global network allows for 24/7 operations, ensuring timely and efficient service delivery.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
This Thai outsourcing company provides innovative business services, including secretarial services, customer reception, and phone management. These services are designed to help small and medium-sized companies and freelancers in Europe and Asia manage their businesses more efficiently. By utilizing highly customizable software tools, CLBS enables clients to streamline their operations and focus on core activities. The company's team-based approach fosters a multi-national cultural environment, offering diverse employment opportunities. With support from the Board of Investment, CLBS helps entrepreneurs succeed in Thailand. The country offers a range of exciting activities for individuals looking to live and work abroad.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Jan IT Co., Ltd. is a Managed IT Service Provider in Bangkok, Thailand that provides a wide range of managed IT services to businesses and organizations. We offer a variety of services including on-demand IT support, IT outsourcing, office IT administration, Microsoft Office 365 deployment, migration, and management, as well as IT advice and consultation, cyber security solutions, IT asset management, and productivity app development.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
NEMERA Technologies empowers businesses to run successfully by providing a range of professional IT consulting services. From software development and big data & BI, IoT development, business services, customer service outsourcing, call center services, the company offers tailored solutions to meet clients' needs. By leveraging its team of 100+ skilled IT consultants with international expertise and local market understanding, NEMERA Technologies delivers innovative technology and business solutions to achieve business objectives. The company's goal is to provide technology solutions that exceed customer expectations by consistently improving processes and quality deliverables, while retaining talent and reducing costs.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Sweet Communication offers a range of business services, including customer service outsourcing, call center services, and market research. These services help companies create valuable customer dialogues and achieve their goals. By partnering with Sweet Communication, businesses can improve their customer experience, increase sales, and gain a competitive edge in the Scandinavian and Asian markets. With experienced teams and state-of-the-art facilities, Sweet Communication provides a positive work environment that fosters productivity and performance. Whether you're looking to enhance your customer service or conduct market research, Sweet Communication is an innovative call center with years of experience in customer service, market research, and sales.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
TeleDirect Asia is a leading provider of innovative solutions for businesses. With over two decades of experience, they offer a range of services including web design, digital marketing, search engine optimization, pay-per-click advertising, email marketing, and call center services. These services can help businesses improve their online presence, increase website traffic, generate leads, and drive sales. By leveraging the latest technologies and expertise, TeleDirect Asia helps businesses succeed in today's competitive market. Their team of experts works closely with clients to understand their unique needs and develop tailored solutions that meet their goals. With a focus on delivering exceptional results, TeleDirect Asia has established itself as a trusted partner for businesses looking to grow and thrive.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
CallVoice Communication is a leading provider of enterprise computer telephony solutions in Thailand and Southeast Asia. With over 20 years of experience, they deliver world-class products and services within reasonable development time. Their turn-key solution provides a comprehensive customer relationship management system that enables businesses to communicate effectively across various channels. By providing on-premise and cloud-based solutions, CallVoice Communication helps businesses streamline their operations, enhance customer experience, and improve overall efficiency. This is achieved through their quality management systems, which have been evolved over the years to increase agent performance and productivity. Additionally, they support the implementation of smart buildings with safety and security measures in place.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyThailand's digital agency landscape continues to grow steadily, driven by rapid digital transformation and increased online consumer engagement. Digital agencies in Thailand offer diverse services, including digital marketing, social media management, web development, SEO, mobile app development, and creative content production. Bangkok remains the central hub for agencies, hosting both local and international firms.
The digital advertising market in Thailand is projected to reach approximately USD 1.92 billion in 2023, according to Statista. Mobile remains the dominant channel, accounting for around 73% of total digital ad spending. Social media platforms such as Facebook, Instagram, and LINE continue to be favored marketing channels due to high user engagement. The growth of e-commerce, projected to reach USD 33.58 billion in 2023, further boosts demand for digital agency services.
Significant trends shaping the industry include:
Despite rapid growth, Thailand's digital agency sector faces several challenges, including fierce competition, talent shortages, and rapidly evolving digital technologies. Agencies must continuously adapt to changing consumer behaviors and keep pace with technological advancements.
However, significant opportunities also exist. With a high internet penetration rate of approximately 85% and a rapidly increasing number of mobile users, digital agencies have ample room for growth. Additionally, the Thai government's "Thailand 4.0" initiative, aimed at driving digital innovation and infrastructure development, presents agencies with new avenues for collaboration and growth.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Thailand from 9 available options
Before contacting Call Center Services agencies in Thailand, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
Market Size
Call Center Services agencies in Thailand
Average Budget
Typical project investment
Hourly Rate
Standard hourly pricing
Demand
Call Center Services services demand
Most requested skills for Call Center Services projects in Thailand:
Common questions about finding and working with Call Center Services agencies in Thailand (9 available)
Explore top locations where agencies offer Call Center Services
HeroAgencies helps you connect with the best experts in each domain.