Compare 7 companies in Tucson, United States offering Call Center Services services!

Leading agencies include Call 24 A Professional Answering Service, Colloquium BPO, Contact One, Unió Digital and Hire The Helpers. A total of 7 Call Center Services providers in Tucson, United States are ready to help. They serve clients such as Businesses, Medical, Lawyers, Healthcare and Small office. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Tucson, United States is 542,629. Average local salaries are around $80,116, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 7 profiles
Average hourly rate
$69
and starting from $10 / hr
based on 7 profiles
Popular skills
PoE camerasA/V systemsFiber opticsCAT6 cablingMicrosoft 365Coaxial cablesVoice over IP (VoIP)Cloud-based security cameras
Key technical proficiencies
based on found companies
Also specialize in
Business Services (7)Call Center Services (7)Customer Service Outsourcing (2)Market Research (1)Sales Outsourcing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 7 matching agencies

U
Tucson, United States

Unió Digital offers a range of IT services and solutions designed to meet the unique needs of small businesses. With expertise in cloud services, network monitoring, and cybersecurity, this company helps businesses stay secure and connected. Their managed IT services allow clients to leave day-to-day management to the experts, freeing up time for growth and development. By incorporating innovative technologies like PoE cameras and cloud-based access control, Unió Digital ensures that downtime doesn't impact business operations.

team of 2 - 10 people

9 years of industry experience

rate $100 - $150 / hr

min project budget $1k

MSI Management and Consulting Inc. provides customized nearshore solutions to help businesses increase shareholder value, improve customer satisfaction, and become 'Best in Class' competitors. Through diligent work, thorough understanding of client needs, and solid communication, MSI delivers high-value expertise for clients and their downstream customers. The company offers various services including Business Services, Customer Service Outsourcing, Call Center Services, Sales Outsourcing, captive call center build, The Upgrade Workshop, no-obligation consultations, and more. By leveraging these services, businesses can enhance customer experience, streamline operations, and drive growth.

team of 2 - 10 people

7 years of industry experience

contact for pricing

contact for pricing

C
Tucson, United States

Contact One offers a range of business services, including customer service outsourcing and call center solutions. These services can benefit businesses by providing around-the-clock support to their customers, helping them to maintain a strong reputation and increase sales. With Contact One's services, businesses can focus on their core operations while knowing that their customers are being well taken care of. The company provides a cost-effective solution for businesses looking to outsource their customer service needs, allowing them to operate 24/7 without the financial burden of hiring staff.

team of 2 - 10 people

40+ years of industry experience

contact for pricing

min project budget $1k

R
Tucson, United States

Rincon Communications offers a reliable and professional answering service that provides businesses with a seamless way to manage their phone calls. With years of experience, they have developed a team of friendly and helpful staff who work around the clock to ensure that customers receive prompt attention. This service benefits clients by providing a stable partner in a dynamically changing city, allowing them to focus on their business while Rincon Communications handles inquiries. The company's employee retention is also impressive, demonstrating their commitment to providing excellent customer service. Their services can help increase business and keep customers happy. Additionally, they have a long-standing association with organizations like the Pima County Medical Society, showcasing their reliability in both business and service.

team of 2 - 10 people

50+ years of industry experience

contact for pricing

contact for pricing

C
Tucson, United States

At Colloquium BPO, customer satisfaction is the top priority. The company offers a range of business services, including call center services and lead generation to help businesses succeed. By outsourcing these functions, companies can free up resources to focus on core operations. This leads to increased efficiency, reduced costs, and improved customer experiences. Colloquium BPO's customer survey services help identify areas for improvement, while its help desk outsourcing ensures timely and effective issue resolution. By partnering with Colloquium BPO, businesses can gain a competitive edge in their respective markets.

team of 26 - 50 people

6 years of industry experience

contact for pricing

contact for pricing

Call 24 A Professional Answering Service provides business and call center services to help companies manage their communications effectively. By answering calls, property management, medical services, home care, funeral/end of life, HVAC/plumbing, and other industries can ensure they respond promptly to customer inquiries. This enables clients to focus on their core operations while maintaining a professional image. The company's experienced operators handle various types of calls, providing quality customer service that sets businesses apart.

team of 2 - 10 people

unknown

contact for pricing

contact for pricing

H
Tucson, United States

This company specializes in providing administrative, marketing, operations, sales support, social media, and customer service needs to overwhelmed business owners. They offer a network of highly skilled virtual professionals serving clients across the nation. Their services help businesses navigate changes due to COVID-19 and thrive. By engaging with customers globally, leveraging market research, and validating employee expense reports, Hire The Helpers assists clients in realizing their goals. The company provides a range of support services, including social media management, call center services, and more. This enables business owners to focus on growth and make the most of their time.

team of 2 - 10 people

unknown

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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