Leading agencies include Xact Solutions, Trenkwalder Turkey, Spechy, Yakamoz Translation Office and Tur Assist. A total of 44 Call Center Services providers in Turkey are ready to help. They serve clients such as Businesses, Finance, Business, Technology, Healthcare, Gaming, Fintech, E-commerce, Manufacturing and Various industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $14,450, reflecting market rates.
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Found 44 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Spechy offers a comprehensive omnichannel communication platform that enables businesses to provide exceptional customer experiences. With its AI-powered solution, Spechy facilitates seamless multi-channel communication, empowering companies to elevate their customer service and transform their call centers into hubs of productivity. By understanding customers' needs and providing personalized solutions, Spechy fosters long-term loyalty and boosts bottom lines. The company provides services such as web & software development, mobile app development, big data & BI, IT services & consulting, cloud computing services, business services, and call center services.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $50k
As a leading provider of customer management BPO services, COMDATA Group helps businesses streamline their operations and improve customer experiences. Their expertise in call center services, sales outsourcing, and customer service outsourcing enables companies to focus on growth and innovation. With cutting-edge technologies like FunnelSuite and AI-powered solutions, COMDATA Group empowers clients to achieve operational excellence, surpass expectations, and drive ambitious targets.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Marm Assistance is a seasoned leader in providing top-notch business services and call center solutions. Since 1986, they have been delivering exceptional support to international visitors, leveraging their extensive expertise in healthcare, transportation, and more. Their team of skilled professionals offers unparalleled quality service, backed by state-of-the-art technology infrastructure powered by Cisco and Nixxis Platforms. By partnering with Marm Assistance, clients can enjoy seamless experience, improved efficiency, and enhanced customer satisfaction. With their commitment to excellence and customer-centric approach, they have earned recognition as a renowned solution provider.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
TEKNOSOR provides expert solutions to help businesses thrive. Their services include Business Services, Customer Service Outsourcing, and Call Center Services. With over a decade of experience, they offer customized solutions to cater to the unique needs of their clients. By outsourcing customer service or call center operations, businesses can improve efficiency, reduce costs, and enhance overall customer satisfaction. TEKNOSOR's team of experts is committed to delivering high-quality support, ensuring that customers receive timely assistance whenever needed. This enables businesses to focus on growth and development, while relying on TEKNOSOR for reliable technical support.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
C9 Staff provides end-to-end outsourcing solutions, giving clients access to a global talent pool. This enables businesses to deploy flexible remote staffing solutions across the globe. With C9 Staff, recruitment is taken care of, and top candidates are sourced and recruited for immediate hiring or final screening by the client's team. Detailed interviews ensure only the best candidates are selected, and background checks are conducted on all candidates. Payroll and benefits are handled, along with contracts that provide valuable protections. The company offers a plug-and-play experience, providing dedicated account strategists who oversee leadership, management, and reporting. C9 Staff handles staff sourcing, hiring, payroll, and benefits for clients at a low monthly fee. Clients can tap into the global talent directory to find highly qualified professionals in various industries.
team of 26 - 50 people
7 years of industry experience
contact for pricing
contact for pricing
Turkcell Global Bilgi is a leading provider of innovative solutions to businesses. With over two decades of experience, the company offers a range of services including AI Development, IT Services & Consulting, Cloud Consulting, and Social Media Marketing. These services enable businesses to improve their operations, increase efficiency, and enhance customer engagement. By leveraging cutting-edge technologies such as artificial intelligence and cloud computing, Turkcell Global Bilgi helps businesses stay ahead of the curve in today's fast-paced market. The company's expertise spans across various industries including business services, social media marketing, and market research. With a strong focus on delivering high-quality solutions, Turkcell Global Bilgi is committed to helping businesses achieve their goals and succeed in the competitive marketplace.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Tur Assist provides assistance services to millions of customers in various sectors, including finance, automotive, and insurance. The company has been serving its clients since 1996, offering innovative solutions to make their lives easier. With a wide range of services, Tur Assist helps businesses streamline their operations and improve customer satisfaction. By partnering with Tur Assist, clients can expect timely assistance and support whenever they need it.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Trenkwalder Turkey offers a comprehensive range of business services, including call center solutions and sales outsourcing. Their expertise can benefit clients by improving customer engagement, enhancing operational efficiency, and driving revenue growth. With years of experience in the industry, Trenkwalder Turkey has developed a reputation for providing high-quality services that meet the unique needs of businesses. From handling inbound and outbound calls to managing sales campaigns and data analysis, their team is equipped to handle all aspects of business operations. By partnering with Trenkwalder Turkey, businesses can gain access to cutting-edge technology, expert guidance, and personalized support. This partnership can lead to improved customer satisfaction, increased productivity, and significant cost savings.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Providing innovative cloud contact center solutions to businesses of all sizes, CCR helps organizations enhance customer experiences and streamline operations. With its expertise in Genesys Cloud CX Platform, CCR delivers omnichannel capabilities that enable seamless communication across multiple channels. The company's solution enables secure data storage, ensuring that customer interactions are managed efficiently. By leveraging cloud-based technology, businesses can enjoy greater flexibility, scalability, and cost-effectiveness. Whether it's improving customer satisfaction or increasing productivity, CCR's solutions cater to the evolving needs of modern businesses.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Procat provides a comprehensive range of services to help businesses thrive. With over 15 years of experience, they offer expert app designing and UI/UX solutions that elevate the user experience. Their digital strategy development helps businesses navigate the ever-changing market landscape, while their market research insights enable informed decision-making. Additionally, Procat's call center services provide exceptional customer support, ensuring customer satisfaction and loyalty. By outsourcing sales to Procat, businesses can focus on growth and expansion, knowing they have a reliable partner handling their sales needs.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
AssisTT has been a leading provider of innovative solutions to business leaders since its inception in 2007. The company's focus on technology and customer experience has enabled it to develop strategic partnerships with major brands. AssisTT offers a range of services, including business services and call center services, which cater to the needs of various industries such as transportation and logistics, retail and consumer goods, media and communication. By integrating cutting-edge technologies into its systems, AssisTT designs bespoke customer experiences that meet the evolving needs of its clients. With a strong commitment to employee development and high-security standards, AssisTT has received recognition for being a great place to work.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
Nolto Bilişim provides a wide range of telecommunication products and services, including call center solutions, business services, and more. Their expertise helps businesses increase efficiency, reduce costs, and improve customer satisfaction. With years of experience in the industry, Nolto Bilişim has established itself as a trusted partner for businesses looking to upgrade their communication infrastructure. From Yeastar to Fanvil, Gigaset, and Zyxel, Nolto Bilişim offers a comprehensive range of products and solutions to meet the unique needs of each customer.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Xact Solutions offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing, to help businesses succeed. These services enable companies to focus on core operations while maintaining a professional and friendly dialogue with customers. By leveraging Xact Solutions' expertise in inbound, outbound, cross-selling, and win-back strategies, clients can improve their customer relationships and drive business growth. With a global presence across four continents, Xact Solutions provides tailored solution concepts, targeted guidance, and innovative project implementation to meet the unique needs of each client. This comprehensive approach ensures that businesses receive a seamless and efficient experience, from strategy development to ongoing support.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
ERAI Turkey supports businesses in achieving sustainable success by developing strategies to penetrate the Turkish market, establish partnerships, and expand customer bases. The company maximizes companies' potential, staying ahead of competition through effective communication management consultancy. By leveraging business services, market research, and call center services, ERAI Turkey helps clients grow their operations and improve overall performance. This enables businesses to tap into new markets, increase revenue, and solidify their positions in the industry. With expertise in strategic partnerships and market research, ERAI Turkey empowers companies to make informed decisions and achieve their goals.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing expert business services to help businesses thrive. ETB Group's customer service outsourcing and call center services enable companies to focus on their core activities while ensuring seamless customer engagement. By leveraging these solutions, clients can improve operational efficiency, enhance customer satisfaction, and drive growth.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Providing comprehensive assistance services to individuals and organizations worldwide. Remed Türkiye offers expert support in various fields, including customer service outsourcing, call center services, and business services. Their team of experts is dedicated to delivering timely and efficient solutions that cater to diverse client needs. With over 25 years of experience, Remed provides unparalleled support for travelers, businesses, and individuals alike. By leveraging cutting-edge technology and a vast network of partners, Remed Assistance empowers clients to navigate complex situations with confidence.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
EchoCCS offers a range of services designed to help businesses succeed. Their IT services and consulting expertise can provide companies with the technical support they need to stay competitive in today's fast-paced market. By leveraging their business services, companies can improve customer satisfaction and gain a competitive edge in the marketplace. Additionally, EchoCCS' customer service outsourcing and call center services can help businesses handle their customers more efficiently, freeing up staff to focus on high-value tasks. Their sales outsourcing and BPO (Business Process Operations) capabilities can also help companies streamline their sales processes and improve revenue growth. Furthermore, EchoCCS' cloud solutions and consulting services can help businesses adopt a cloud-first strategy, improving agility and scalability. The company's diverse range of expertise spans various industries, including food retail, construction & real estate, HVAC, textiles & fashion, logistics & transportation, and more.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
M2S provides a wide range of services to help businesses thrive in the digital age. Their Business Services team offers expert guidance on marketing strategy, email marketing, market research, event marketing, and call center services. These services can benefit clients by increasing their online presence, improving customer engagement, and driving sales growth. By leveraging M2S's expertise in digital transformation, businesses can stay ahead of the competition and achieve their goals. With a focus on innovation and customer satisfaction, M2S is well-positioned to meet the evolving needs of its clients.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Yakamoz Translation Office is a trusted provider of translation services, founded in 1999. With years of experience, the company delivers high-quality translations in multiple languages, including English, German, French, Russian, Arabic, Spanish, Chinese, and more. Their team of professional translators offers notarized translations for various purposes, such as business, legal, and cultural exchanges. The company's services cater to both individuals and businesses, providing fast, reliable, and secure translation solutions. By partnering with Yakamoz Translation Office, clients can ensure accurate and culturally sensitive translations that meet their specific needs.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
Kreatif Medya provides a range of services to help businesses thrive in the digital landscape. Their web and software development services enable companies to create robust online presence, while their branding and graphic design services help establish a strong visual identity. Video production, logo design, and advertising services further enhance the company's offerings. By leveraging search engine optimization (SEO), social media marketing (SMM), and content marketing strategies, Kreatif Medya helps businesses reach new heights. Their expertise in digital strategy development, email marketing, PR services, market research, event marketing, media planning & buying, direct marketing, and call center services provides comprehensive support for companies' growth. With years of experience since 2010, Kreatif Medya has established itself as a reliable partner for businesses seeking innovative and effective solutions.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $1k
Tempo BPO specializes in providing business services, customer service outsourcing, digital strategy development, and call center services to businesses. By leveraging technology, external resources, and a human-centered approach, the company delivers personalized experiences for customers. Tempo BPO offers consulting and integrated services that help clients reduce costs, increase productivity, and achieve desired outcomes. The company measures performance together with its clients and grows together. With over 20 years of experience, Tempo BPO has been creating customer satisfaction since 2002.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyTurkey's digital agency industry has experienced robust growth in recent years, driven by rapid digital transformation, increased internet penetration, and expanding mobile usage. The market is characterized by a diverse ecosystem comprising creative, media, and technology-focused agencies. Istanbul remains the central hub, attracting talent and investments, but Ankara and Izmir are also emerging as significant players.
The digital advertising market in Turkey reached approximately $1.3 billion in 2022, marking a growth rate of 15% compared to the previous year. Mobile advertising constitutes nearly 70% of digital ad expenditures, reflecting Turkey's high mobile internet penetration rate of over 80%. Social media platforms, particularly Instagram and YouTube, dominate digital marketing strategies, with over 60 million active social media users nationwide.
Current trends shaping the industry include:
Despite its vibrant growth, Turkey’s digital agency industry faces several challenges. Economic volatility and currency fluctuations can affect agency budgets and client spending decisions. Additionally, intense competition among agencies has led to pricing pressures and narrower profit margins.
Nevertheless, significant opportunities exist. The widespread adoption of e-commerce, accelerated by recent global events, provides fertile ground for digital agencies to expand their service offerings. Moreover, increasing digitalization among Small and Medium Enterprises (SMEs)—which make up over 99% of Turkish businesses—offers a sizable market for specialized digital services.
Overall, Turkey's digital agency landscape remains dynamic, presenting both challenges and substantial growth potential for innovative and adaptable agencies.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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