Best Call-Center Services in Istanbul, Turkey

Boost customer satisfaction and loyalty.

Start your project

It‘s free and takes only few minutes

Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 35 matching agencies

T
TTM Call Group
Expert call center solutions for businesses

🇹🇷

10+

0+ usd / hr

5 years

0+ usd

E
ETB Group
Solutions for Business Success

🇹🇷

250+

0+ usd / hr

22 years

0+ usd

C
COMDATA Group
Connecting companies, people, and solutions

🇮🇹

10000+

0+ usd / hr

36 years

1000+ usd

V
Vetraco Group
Transforming Customer Experience through Technology and Human Touch

🇹🇷

250+

0+ usd / hr

16 years

0+ usd

D
Direct Scouts Istanbul
Professional customer service solutions for global companies

🇹🇷

50+

0+ usd / hr

17 years

0+ usd

M
M2S
Digitally leading business solutions

🇹🇷

50+

0+ usd / hr

11 years

0+ usd

W
Woop Digital
Digital solutions for your business, now and forever 💻

🇹🇷

10+

0+ usd / hr

10 years

0+ usd

b
bcc
Experience speed and quality from a young, innovative, and dynamic company.

🇹🇷

50+

0+ usd / hr

5 years

0+ usd

E
EchoCCS
Leading technology solutions for businesses and industries.

🇹🇷

250+

0+ usd / hr

22 years

0+ usd

W
Webhelp
Transforming customer journeys worldwide

🇫🇷

10000+

0+ usd / hr

25 years

0+ usd

C
C9 Staff
End-to-End Offshore Outsourcing Solutions

🇹🇷

50+

0+ usd / hr

7 years

0+ usd

C
Conectys
Global BPO Services for brands worldwide

🇷🇴

1000+

0+ usd / hr

21 years

250000+ usd

S
Site Telekom
Expert Call Center Services for Businesses and Enterprises.

🇹🇷

50+

0+ usd / hr

15 years

0+ usd

T
TEKNOSOR
Expert solutions for a better business life

🇹🇷

10+

0+ usd / hr

15 years

0+ usd

E
ERAI Turkey
Growing Businesses Through Strategic Partnerships and Market Research 💼📈

🇹🇷

10+

0+ usd / hr

19 years

0+ usd

T
Tur Assist
Assistance services for valued customers every day

🇹🇷

50+

0+ usd / hr

29 years

0+ usd

M
Marm Assistance
Expert Assistance for a Better Tomorrow 🌟

🇹🇷

50+

0+ usd / hr

39 years

0+ usd

P
Procat
Your Trusted Partner for Business Excellence 📈💻

🇹🇷

250+

0+ usd / hr

21 years

0+ usd

T
Tempo BPO
Experiencing excellence through technology and human touch

🇹🇷

250+

0+ usd / hr

23 years

0+ usd

C
CottGroup
Expert Solutions for Business Success

🇹🇷

50+

0+ usd / hr

29 years

0+ usd

C
Central Media
Transforming Business Communications

🇹🇷

2+

0+ usd / hr

5 years

0+ usd

C
CCR
Leading Cloud Contact Center Solutions

🇹🇷

50+

0+ usd / hr

14 years

0+ usd

R
Remed Türkiye
Assistance services for a safer journey

🇹🇷

250+

0+ usd / hr

32 years

0+ usd

P
PractiCall Solutions
Innovative and Creative Call Center Services

🇹🇷

50+

0+ usd / hr

14 years

0+ usd

S
Spechy
Elevate your customer service to new heights

🇹🇷

10+

25+ usd / hr

9 years

50000+ usd

B
Bluecom
Professional Call Center Services for a Brighter Tomorrow

🇹🇷

250+

0+ usd / hr

23 years

0+ usd

F
Forte A.Ş.
Your Partner for Innovation and Excellence

🇹🇷

250+

0+ usd / hr

6 years

0+ usd

T
Turkcell Global Bilgi
Transforming Business through Innovative Solutions 📈💻

🇹🇷

1000+

0+ usd / hr

26 years

0+ usd

C
Creafone
Professional Call Center Services for Businesses

🇹🇷

50+

0+ usd / hr

11 years

0+ usd

N
Nolto Bilişim - Çağrı Merkezi Çözümleri
Turkey's Leading Telecommunication Products Distributor 📈👍

🇹🇷

2+

0+ usd / hr

9 years

0+ usd

R
Ruby Stag
Connecting consumers through digital experiences

🇹🇷

2+

100+ usd / hr

21 years

5000+ usd

T
TDCX
Transformative Digital Customer Experience

🇸🇬

10000+

0+ usd / hr

30 years

100000+ usd

A
AssisTT
Innovative Solutions for Business Leaders

🇹🇷

10000+

0+ usd / hr

18 years

0+ usd

D
Delta Research Turkey
Connecting People Through Effective Communication and Service

🇹🇷

50+

0+ usd / hr

11 years

0+ usd

T
Trenkwalder Turkey
Expert Call Center and Business Services Solutions 📞💼

🇹🇷

50+

0+ usd / hr

18 years

0+ usd

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

What Are Call-Center Services?

Call-center services involve managing inbound and outbound customer communications, including support, sales, and inquiries. In Istanbul, Turkey, businesses rely on call-centers for effective customer engagement and problem resolution.

These services ensure your customers receive timely, friendly assistance, improving brand reputation and retention.


Types of Call-Center Services

Call-centers offer a variety of services such as inbound support, outbound sales, telemarketing, technical support, and helpdesk functions. Agencies in Istanbul, Turkey often specialize in sectors like finance, healthcare, or retail, tailoring their services accordingly.


Benefits of Outsourcing Call-Center Services

Outsourcing can reduce operational costs, provide access to trained professionals, and offer scalability. Local agencies in Istanbul, Turkey provide cultural and language advantages that enhance customer satisfaction.

Outsourcing also allows companies to focus on core business activities while ensuring excellent customer care.


Inbound Call-Center Services

These focus on handling incoming customer calls for support, orders, or inquiries. Inbound call-centers in Istanbul, Turkey excel in providing prompt responses and personalized service to local customers.


Outbound Call-Center Services

Outbound services include sales calls, lead generation, surveys, and appointment setting. Agencies in Istanbul, Turkey use local insights to optimize outreach strategies and improve conversion rates.


Customer Support and Technical Assistance

Call-centers often provide product support, troubleshooting, and FAQs. Technical support teams in Istanbul, Turkey are trained to handle industry-specific challenges efficiently.


Multilingual and 24/7 Support

Many call-centers offer multilingual agents and round-the-clock service. In Istanbul, Turkey, agencies often provide support in English, Romanian; Moldavian; Moldovan, Portuguese, Thai and Polish, catering to diverse customer bases.


Technology and Infrastructure

Modern call-centers use CRM systems, call routing, and analytics to improve efficiency. Agencies in Istanbul, Turkey leverage local internet infrastructure, with average speeds of 100 Mbps, ensuring reliable communication.


How to Choose the Right Call-Center Service in Istanbul, Turkey

Consider factors such as experience, language capabilities, technology stack, and industry expertise. Agencies in Istanbul, Turkey with proven track records in your sector offer the best fit.


Pricing Models for Call-Center Services

Pricing may be hourly, per-minute, per-call, or project-based. Expect competitive rates in Istanbul, Turkey starting at $10 per hour.


Ensuring Quality and Compliance

Quality assurance and data privacy are critical. Agencies in Istanbul, Turkey comply with local regulations and industry standards to protect customer information.


Training and Staff Expertise

Professional training programs equip agents with communication skills and product knowledge. Local call-centers in Istanbul, Turkey often train agents to understand regional nuances and customer expectations.


Scalability and Flexibility

Call-center services can scale with your business growth or seasonal demands. Flexible packages in Istanbul, Turkey help companies adapt quickly to market changes.


Integration with Other Customer Channels

Call-centers often integrate with chat, email, and social media for omnichannel support. Agencies in Istanbul, Turkey help create seamless customer experiences across platforms.


Challenges in Call-Center Management

Managing high call volumes, maintaining agent morale, and ensuring consistency are common challenges. Experienced agencies in Istanbul, Turkey deploy best practices to overcome these issues effectively.

Frequently asked questions

Rates vary, but typically start at $10 per hour. Local market conditions in Istanbul, Turkey can influence pricing.

Popular locations for Call Center Services agencies

Explore top locations where agencies offer Call Center Services

Explore services by category

HeroAgencies helps you connect with the best experts in each domain.