Leading agencies include A.R.C.E. Contact Center, Diya, GrowthDot, Leadium and Respeecher. A total of 36 Call Center Services providers in Ukraine are ready to help. They serve clients such as Healthcare, E-commerce, B2C, B2B, Agro, Banks, Varies, Retail, Finance and FinTech.
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Found 36 matching agencies
CIENCE Technologies empowers businesses to grow their revenue through its cutting-edge B2B lead generation platform and services. With a vast array of tools, skills, and strategies, CIENCE helps companies construct sales pipelines that deliver dependable outcomes. The company's innovative approach combines precise research, multi-channel outreach, and AI-enhanced campaigns tailored for key target accounts. By harnessing the power of its cutting-edge GO Platform, businesses can enhance their SDR teams, streamline sales processes, and boost revenue. Whether opting to manage SDR activities internally or leveraging CIENCE's specialized services, companies can trust that they are working with a seasoned expert in demand generation.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
Belkins is a leading B2B lead generation agency that helps businesses scale their operations with consistent streams of vetted business leads. With expertise in digital marketing, advertising, and call center services, they provide tailored solutions to meet the unique needs of each industry. By utilizing cutting-edge tools and techniques, Belkins delivers best-in-class solutions that enable companies to unleash their sales potential and achieve growth. Their dedicated team of SDRs qualifies leads, books appointments, and ensures every prospect is informed and ready to meet with their sales representatives. With over 1,000 industry leaders as members, Belkins provides a network of experienced professionals who share tried and true growth tactics and insights.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
Helpware provides a range of innovative services to transform customer experiences, from AI development and cybersecurity to business services and customer service outsourcing. Their AI solutions enable businesses to automate, personalize, and enhance their data, while their cybersecurity technology protects sensitive information. By leveraging their expertise in human task support, Helpware helps clients create superior customer experiences, drive growth, and achieve a strong brand presence.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
Respeecher provides voice cloning software for content creators, allowing them to replicate any voice with high accuracy. The company's technology uses proprietary deep learning techniques to produce realistic synthetic speech. This enables clients to create perfect voice matches for their projects, reducing the need for re-recording and saving time and resources. Respeecher's services include call center services, which can benefit businesses looking to improve customer engagement. By using Respeecher's voice cloning technology, companies can provide personalized experiences for their customers, increasing brand loyalty and retention. The company's expertise in artificial intelligence and machine learning enables it to master every aspect of the target voice, resulting in indistinguishable synthetic recordings.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
GrowthDot provides expert services in web and software development, business services, call center services, and more. With their expertise, businesses can create a seamless customer experience, streamline operations, and boost productivity. By leveraging GrowthDot's services, clients can enhance their support platforms, improve customer engagement, and stay ahead of the competition.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
A reliable business process outsourcing (BPO) company in Ukraine, Mobilunity BPO has been supporting clients globally since 2010. Skilled at finding and hiring the right professionals to perform various tasks, from data labeling to customer care and account management. With over 10 years of experience in marketing and customer support services, the company is well-equipped to build dream teams for startups and large companies alike. Mobilunity BPO offers a hassle-free process of hiring remote assistants, including outsourced recruiting and HR services, data labeling for ML/AI projects, and more.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Pro-Consulting offers a comprehensive range of services to help businesses achieve their goals. The company's expertise includes market research, call center services, and business consulting. By leveraging its extensive experience and cutting-edge tools, Pro-Consulting enables clients to make informed decisions and drive growth. Its team of experts provides tailored solutions for various industries, from conducting market analysis to developing effective marketing strategies. With over 2000 analytical studies prepared for clients since its inception in 2004, Pro-Consulting has established itself as a trusted partner for businesses seeking strategic guidance.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Simply Contact provides customer support outsourcing services to help businesses deliver efficient and effective communication with their customers. Their services include customer service outsourcing, call center services, and business services, designed to boost customer satisfaction, maximize service efficiency, and reduce operational costs. By leveraging their expertise in project management, analytics systems, and crisis management, Simply Contact's clients can optimize their business processes while maintaining a high level of quality assurance.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
BSG provides a comprehensive enterprise communication platform to businesses, enabling them to improve client engagement and experience. With its robust features, the platform allows companies to send promotions and updates via Bulk SMS, create personalized transactional messages, and nurture friendly conversations with Two-Way SMS. The company also offers Website Tools to convert visitors into paid clients and auto SMS failover to reach offline users. Additionally, BSG's omnichannel messaging platform provides advanced filtering, segmentation, and fine-grained queries to explore customer data. This enables companies to set automated personalized retention campaigns and track performance with responsive analytics.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Global Bilgi provides exceptional customer experience solutions, including IT services and consulting, business services, customer service outsourcing, and call center services. These services enable businesses to grow faster and achieve remarkable results. With over 80 trusted clients and more than 16 thousand customer experience professionals worldwide, Global Bilgi offers a unique opportunity for clients to make their customers happy. The company's in-house developed IT solutions, such as the omnichannel cloud call center platform Sirius and RPA, provide a competitive edge in the digital age. By partnering with Global Bilgi, businesses can benefit from its expertise in contact center outsourcing, customer service management, and IT solutions.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Leadium provides a complete revenue advantage by offering business services, content marketing, email marketing, call center services, sales outsourcing, and more. These services help companies balance their team's needs with financial constraints, resulting in sustainable growth. Leadium's expert team helps businesses drive revenue through qualified sales appointments, increased sales demand, and strategic outbound partnerships.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $1k
Ukrany empowers businesses to scale faster through expert recruitment, software development, and HR services. By partnering with Ukrany, companies can find top talent, streamline workflows, and drive growth without sacrificing cost control.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $5k
Diya provides a comprehensive range of services to help small and medium-sized businesses thrive. With expertise in web & software development, IT services & consulting, cloud consulting, cybersecurity & pentesting, and more, their solutions enable businesses to optimize operations, improve efficiency, and deliver excellent customer experiences.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Adelina Call Center is a leading provider of business services and call center solutions. With over 15 years of experience, the company has established itself as a trusted partner for businesses across Ukraine and abroad. By outsourcing their call center operations, companies can benefit from increased efficiency, reduced costs, and enhanced customer satisfaction. Adelina Call Center's team of experts is dedicated to delivering high-quality services that meet the unique needs of each client. From providing 24/7 support to handling multi-language conversations, the company offers a range of solutions tailored to specific industry requirements.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
BPO Nextdoor is a European business process outsourcing company that provides a wide range of services, including data analytics, call center, social media monitoring/analysis, back-office and customer services. By partnering with BPO Nextdoor, clients can benefit from improved operational efficiency, cost savings, and enhanced customer satisfaction. The company's team of experts offers flexible cooperation models tailored to meet the specific needs of each client. With a strong presence in 15 European languages and a network of experienced professionals, BPO Nextdoor is well-equipped to support businesses across various industries. By outsourcing business processes to BPO Nextdoor, companies can focus on their core activities while leveraging the company's expertise to drive success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Providing comprehensive contact center services to businesses in Ukraine. Epicall's contact centers offer a range of features, including call handling, sales outsourcing, and customer service management. By leveraging cutting-edge technology and experienced staff, clients can enhance their customer experience, drive sales growth, and improve operational efficiency. With a strong focus on results-driven solutions, Epicall helps businesses succeed in today's competitive market.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
WOW Corporation offers a range of services to help businesses grow and succeed. Their call center services provide efficient solutions for corporate tasks, allowing clients to save time and resources. The company's team of experts is dedicated to delivering high-quality support and technical assistance. By outsourcing to WOW Corporation, businesses can tap into the latest technologies and expertise to drive sales, increase customer engagement, and optimize operations. This partnership enables companies to focus on core activities while leveraging the power of a specialized contact center.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
Introduct Group is a leading technology partner that delivers innovative solutions tailored to diverse needs. With expertise in web and software development, mobile app development, e-commerce development, testing services, business services, call center services, and more, the company helps businesses achieve their goals through efficient operations and streamlined processes.
team of 26 - 50 people
8 years of industry experience
rate $50 - $75 / hr
min project budget $100k
GotYourBack Support provides top-notch customer service outsourcing solutions to help businesses thrive. Their team of experts offers a range of services, including business services, call center services, and sales outsourcing. By partnering with GotYourBack Support, companies can improve their customer satisfaction scores, reduce average resolution times, and increase revenue. The company's collaboration improves key performance indicators, making it an ideal choice for businesses looking to enhance their operations.
team of 26 - 50 people
6 years of industry experience
contact for pricing
min project budget $10k
MSV Multicall is a reliable partner for online businesses, stationary retailers, and market leaders. The company offers comprehensive call center and customer service outsourcing services in multiple languages, enabling clients to focus on their core operations. With prompt and competent support, MSV Multicall manages customer inquiries across various channels and languages, optimizing logistics and ensuring seamless customer experience. This allows companies to concentrate on their main activities, while the provider handles back-office tasks.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
A.R.C.E. Contact Center is a leading provider of business services, customer service outsourcing, and call center solutions. By leveraging their expertise, businesses can free up time to focus on core goals while ensuring seamless customer interactions across various channels. With over 15 years of experience and a proven track record, A.R.C.E. offers customized contact center solutions that cater to the unique needs of each client. Their services include omnichannel communication, multilingual support, and COPC certification, ensuring maximum quality and efficiency. By partnering with A.R.C.E., businesses can improve customer satisfaction, reduce costs, and enhance their overall operations.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
GIS Art is a renowned custom software engineering company specializing in Geographic Information Systems. With over 10 years of experience, they develop bespoke GIS and web applications for clients across the Healthcare, Transportation, and Real Estate sectors. Their expertise encompasses developing custom software using ArcGIS, Google Maps API, Mapbox, OSM, and more. In addition, their non-emergency medical transportation industry expertise spans 7+ years, offering tailored solutions. The company's call center boasts 4+ years of experience in customer support, ensuring seamless ride confirmations. With a proven track record of achieving KPIs 20% better than competitors, GIS Art offers exceptional service. Leveraging reCAPTCHA technology and adhering to Google's policies, they ensure secure data protection. By partnering with GIS Art, businesses can unlock innovative software solutions, enhance their operations, and drive growth.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
This company offers a wide range of eCommerce support services that cater to the needs of various businesses. They provide expert customer support, help with setting up and managing online stores, and ensure seamless interactions between customers and their platforms. Their services enable businesses to focus on growth and expansion while maintaining high-quality customer service. With a team of skilled professionals, they offer flexible solutions tailored to meet the unique needs of each client.
team of 26 - 50 people
3 years of industry experience
rate $25 - $50 / hr
min project budget $10k
eCall Call Center provides a comprehensive range of services to businesses, including customer service outsourcing, sales outsourcing, and call center services. With over 18 years of experience, the company has established itself as a leading provider of high-quality contact center solutions. eCall's team of experts offers bespoke support to clients across various industries, including business services, customer service outsourcing, and call center services. By leveraging cutting-edge technology and a deep understanding of client needs, eCall helps businesses streamline operations, boost sales, and improve overall performance.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyUkraine has steadily positioned itself as a significant hub for digital agencies, driven by a robust IT sector and a growing pool of creative talent. According to the Ukrainian IT Association, the country's digital marketing and web development industry reported an estimated annual growth rate of approximately 20% from 2020 to 2022. Digital agencies in Ukraine primarily specialize in web design, digital marketing, SEO optimization, social media management, and software development, serving both domestic and international clients.
A key challenge facing the Ukrainian digital agency ecosystem includes geopolitical instability, notably the ongoing conflict, which has impacted foreign perceptions and posed operational difficulties. Additionally, there is increased competition from agencies in Eastern Europe and Asia, potentially placing pressure on pricing models.
Despite these challenges, the market offers substantial opportunities. Ukraine maintains a competitive advantage due to its strong educational infrastructure, affordable labor costs, and high-level expertise in technology-driven solutions. Growing global demand for digital transformation services also positions Ukrainian agencies to expand their international client base significantly. Furthermore, ongoing digitalization trends domestically provide ample opportunities for local market penetration and growth.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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