Leading agencies include Solverix, Liss Solutions, Sinetic, Dalerio Consulting and Fusion CX. A total of 8 Customer Service Outsourcing providers in Albania are ready to help. They serve clients such as US, UK, IT, Asia, Telco, Travel, Utility, Germany, Finance and Marketing.
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Found 8 matching agencies
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Dalerio Consulting offers a range of services to help businesses thrive. Their web and software development capabilities allow companies to create functional websites, while mobile app development enables seamless user experiences. The company's maintenance and support services ensure that clients' online presence remains up-to-date. Additionally, their business services provide valuable expertise in areas such as customer service outsourcing and sales outsourcing. By leveraging these services, businesses can improve their branding and profits. Dalerio Consulting's digital marketing agency helps companies grow by providing specialized services like search engine optimization and call center services. With a focus on quality communication and support, the company enables clients to connect with their customers more effectively.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
EuroCom CX offers a range of business services designed to improve customer experience and drive efficiency. The company provides customer service outsourcing, call center services, and order processing services, helping businesses like yours succeed in today's fast-paced market. With expertise spanning over eight years, EuroCom CX has developed a wide range of services tailored to the needs of diverse clients across various industries, including Telco and Utility sectors. By leveraging cutting-edge technology and a multilingual customer service team, EuroCom CX enables businesses to enhance their customer interactions, increase profitability, and boost customer satisfaction.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
Commercey offers a wide range of services to help businesses thrive. With over 10 years of experience, they provide consultancy, solutions, and tips to inspire business growth. Their customer service outsourcing services help companies improve their operations, while eCommerce marketing and call center services enhance customer engagement. Additionally, Commercey's software development services ensure that businesses have a solid online presence. By leveraging their expertise in business services, companies can increase efficiency, reduce costs, and achieve greater success.Commercey's team of professionals is dedicated to providing value-driven solutions that meet the unique needs of each client.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
Liss Solutions is a dynamic company that offers a wide range of digital services to clients worldwide. They provide web design and development, software design and development, social media management, graphic design, virtual assistance, and data entry. These services help clients achieve their goals and grow their businesses. With years of experience, Liss Solutions delivers outstanding results and builds long-lasting relationships with clients.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
SIMETRIX SOLUTIONS offers bespoke customer support solutions to achieve a successful future. The company provides innovative outsourcing solutions, including software development, business services, and customer service outsourcing. With over 10 years of experience, SIMETRIX SOLUTIONS has helped numerous clients exceed customer expectations and strengthen their brand image. The company's services include 24/7 call center solutions, business process outsourcing, back office support, and data entry services. By partnering with SIMETRIX SOLUTIONS, businesses can increase revenue and profits, improve customer satisfaction, and reduce operational costs. From inbound and outbound calling services to multi-channel expert-led ticketing systems, SIMETRIX SOLUTIONS provides comprehensive customer support solutions tailored to each client's needs.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Solverix offers a comprehensive range of services that help businesses transform their technology and customer experience. From CRM and chatbot solutions to call center and cybersecurity services, Solverix provides tailored solutions to meet the unique needs of each client. By leveraging cutting-edge technologies such as PHP, Laravel, Magento, and Vue.js, Solverix helps clients improve customer engagement, streamline operations, and drive business growth. With expertise in industries like travel, finance, marketing, and IT, Solverix's team of professionals delivers high-quality services that exceed client expectations. Whether it's building a robust online store or managing complex customer relationships, Solverix is the perfect partner for businesses looking to elevate their technology and customer experience.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $10k
As a pioneer in the IT industry, Sinetic offers a comprehensive range of services that cater to the evolving needs of businesses worldwide. The company's innovative approach to service provision and client orientation covers all aspects of service lifecycle management. This enables clients to identify their most fitting solutions and achieve optimal results. With a strong focus on partnership and collaboration, Sinetic provides expert IT services such as cloud consulting, cybersecurity, and customer service outsourcing. These services are designed to help businesses enhance their operational efficiency, protect their data, and deliver exceptional customer experiences. By leveraging cutting-edge technologies, Sinetic's highly motivated and dedicated employees work tirelessly to deliver tailored solutions that meet the unique requirements of each client.
team of 2 - 10 people
2 years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyAlbania's digital agency industry has experienced steady growth in recent years, driven by increasing internet penetration and widespread adoption of digital marketing strategies among local businesses. With roughly 78% internet penetration as of 2023, Albania's growing digital landscape provides fertile ground for the expansion of digital agencies specializing in web design, social media management, content creation, and digital advertising.
According to recent data, there are around 150 active digital agencies operating in Albania, primarily concentrated in Tirana, the capital city. Approximately 70% of these agencies offer comprehensive digital marketing services, while the remaining specialize in niche areas such as UX/UI design, SEO, or performance marketing. Social media marketing remains dominant, with platforms like Facebook and Instagram being central to marketing campaigns, considering that over 63% of Albanians actively use social media.
Despite rapid growth, the digital agency sector in Albania still faces challenges such as limited access to advanced technological resources, a relatively small talent pool, and strong competition from international agencies entering the local market. Additionally, local agencies often struggle with convincing traditional businesses to shift more budgets toward digital channels.
However, significant opportunities exist, particularly in sectors such as tourism, e-commerce, and technology startups, all of which are increasingly investing in digital marketing strategies. The continued expansion of digital infrastructure and increasing awareness of digital marketing's benefits among SMEs provide substantial avenues for growth. Agencies that can demonstrate clear ROI and specialize in innovative digital solutions are likely to thrive in Albania’s evolving digital ecosystem.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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