Leading agencies include Dalerio Consulting and SIMETRIX SOLUTIONS. A total of 2 Customer Service Outsourcing providers in Durrës, Albania are ready to help. They serve clients such as US, UK, Asia and Germany. Population of Durrës, Albania is 130,566.
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Found 2 matching agencies
Dalerio Consulting offers a range of services to help businesses thrive. Their web and software development capabilities allow companies to create functional websites, while mobile app development enables seamless user experiences. The company's maintenance and support services ensure that clients' online presence remains up-to-date. Additionally, their business services provide valuable expertise in areas such as customer service outsourcing and sales outsourcing. By leveraging these services, businesses can improve their branding and profits. Dalerio Consulting's digital marketing agency helps companies grow by providing specialized services like search engine optimization and call center services. With a focus on quality communication and support, the company enables clients to connect with their customers more effectively.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
SIMETRIX SOLUTIONS offers bespoke customer support solutions to achieve a successful future. The company provides innovative outsourcing solutions, including software development, business services, and customer service outsourcing. With over 10 years of experience, SIMETRIX SOLUTIONS has helped numerous clients exceed customer expectations and strengthen their brand image. The company's services include 24/7 call center solutions, business process outsourcing, back office support, and data entry services. By partnering with SIMETRIX SOLUTIONS, businesses can increase revenue and profits, improve customer satisfaction, and reduce operational costs. From inbound and outbound calling services to multi-channel expert-led ticketing systems, SIMETRIX SOLUTIONS provides comprehensive customer support solutions tailored to each client's needs.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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