Leading 1 companies in Shkoder, Albania for Customer Service Outsourcing services!

Leading agencies include Solverix. A total of 1 Customer Service Outsourcing providers in Shkoder, Albania are ready to help. They serve clients such as IT, Travel, Finance and Marketing. Population of Shkoder, Albania is 96,000.

Average starting budget

$10,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 1 profiles

Popular skills

PHPVue.jsMagentoLaravel

Key technical proficiencies

based on found companies

Also specialize in

AI Development (1)Business Services (1)Software Development (1)Web & Software Development (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Solverix

Tirana, Albania

Customer Service Outsourcing Business Services Web & Software Development +2 services

Solverix offers a comprehensive range of services that help businesses transform their technology and customer experience. From CRM and chatbot solutions to call center and cybersecurity services, Solverix provides tailored solutions to meet the unique needs of each client. By leveraging cutting-edge technologies such as PHP, Laravel, Magento, and Vue.js, Solverix helps clients improve customer engagement, streamline operations, and drive business growth. With expertise in industries like travel, finance, marketing, and IT, Solverix's team of professionals delivers high-quality services that exceed client expectations. Whether it's building a robust online store or managing complex customer relationships, Solverix is the perfect partner for businesses looking to elevate their technology and customer experience.

team of 26 - 50 people

5 years of industry experience

contact for pricing

min project budget $10k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.