Leading agencies include Intelli Solutions S.A., Webhelp, Plegma Net, Digicall SA and Mediatel S.A.,. A total of 6 Customer Service Outsourcing providers in Athens, Greece are ready to help. They serve clients such as Telecommunications, Sales, Retail, Fintech, Finance, Fashion, Tech Firm, Ecommerce, Healthcare and Businesses. Population of Athens, Greece is 3,090,508.
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Found 6 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Intelli Solutions S.A. offers a comprehensive suite of services to help businesses thrive in the digital age. By leveraging innovative technologies and expert advice, they enable organizations to streamline their operations, enhance customer engagement, and drive revenue growth. Their software development capabilities allow clients to create customized solutions that meet specific needs. Additionally, Intelli provides business consulting services to support digital transformation, and their customer service outsourcing solutions ensure seamless communication with customers. The company's expertise in telecom and financial sectors has earned them a reputation as trusted IT advisors. By partnering with Intelli, businesses can reduce operational costs, minimize debt, and improve overall efficiency.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Mediatel S.A. provides comprehensive business services, including customer service outsourcing and call center solutions to help businesses thrive in today's competitive market. By leveraging a multi-channel approach, Mediatel helps companies establish a strong online presence, improve customer engagement, and increase revenue. Their team of experts offers tailored solutions for various industries, from customer service to sales and back-office operations. With cutting-edge technology and a focus on quality, Mediatel delivers exceptional service that drives business growth.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
FONEMED HELLAS provides innovative business services, customer service outsourcing, and call center services to ensure seamless communication between patients and healthcare providers. With over two decades of experience, the company has established itself as a trusted partner in the Greek market. By leveraging cutting-edge technology and expertise in telephonic coordination and medical management, FONEMED HELLAS helps healthcare organizations improve patient care, reduce costs, and enhance operational efficiency. The company's services cater to various industries, including insurance companies, and offer personalized support for patients and subscribers. With a strong focus on quality and customer satisfaction, FONEMED HELLAS has become the preferred choice for millions of clients across Greece.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
Plegma Net provides a range of business services, including customer service outsourcing and call center services. These services enable businesses to enhance their customer experience, increase efficiency, and reduce costs. With its expertise in providing tailored solutions, Plegma Net helps clients improve their overall performance. By leveraging cutting-edge technology, the company delivers innovative communication solutions that meet the evolving needs of businesses. This includes developing comprehensive telephony centers that provide seamless connectivity for clients across various industries.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Digicall SA provides integrated and efficient contact center services, helping businesses to deliver a positive customer experience. By outsourcing their contact center needs, companies can save capital, release resources, and focus on core activities. Digicall's services include inbound and outbound multichannel contact center solutions, HR outsourcing, and various support services that cater to clients' specific needs. With Digicall, businesses can improve customer satisfaction, increase revenue, and gain a competitive edge in their industry.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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