Find top 1 companies in Sykies, Greece for your Customer Service Outsourcing services needs!

Leading agencies include Othisi. A total of 1 Customer Service Outsourcing providers in Sykies, Greece are ready to help. They serve clients such as Sales, Finance and Marketing. Population of Sykies, Greece is 587.

Also specialize in

Sales Outsourcing (1)Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

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Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Othisi

Sykies, Greece

Customer Service Outsourcing Call Center Services Business Services +1 service

At Othisi, we provide integrated solutions in customer relationship management and development along with sales promotional services. We operate in sales for over 30 years, gaining experience in all segments of the market. Our high level technical expertise, effective support, innovative flexibility, and value-added services enable us to build trust relationships based on shared values and benefits. With a strong focus on customer satisfaction, we strive to increase sales that lead to the development, expansion, and maintenance of our customer base. We believe in building long-term relationships with our clients, rather than just providing short-term solutions. Our team is dedicated to delivering exceptional service and support to meet the unique needs of each client. By combining our expertise with innovative technology, we create tailored solutions that exceed our clients' expectations. With a strong commitment to excellence, we aim to become the trusted partner for businesses and individuals seeking sales support services.

team of 2 - 10 people

15+ years of industry experience

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.