Leading agencies include Ayty Tech, RedFox Digital Solutions, Cobrart, Central 24 Hours and Maila Networks. A total of 19 Customer Service Outsourcing providers in Brazil are ready to help. They serve clients such as Gaming, Healthcare, Tech, Varejo, Saúde, Retail, Various, Fintech, Finance and Business. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $9,000, reflecting market rates.
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Found 19 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Providing top-notch call center services, business process outsourcing, and technology solutions to businesses in Brazil. Their expertise in customer service outsourcing, call center services, and business process outsourcing helps clients maximize their communication with customers. With a focus on delivering exceptional results, they offer customized solutions that cater to the unique needs of each client.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Specialisterne Brasil is a leading provider of IT services, consulting, and cybersecurity solutions tailored to the needs of neurodiverse individuals. By leveraging advanced technologies such as big data and business intelligence, they help companies create inclusive work environments that cater to diverse talents. Their foundation aims to create one million jobs for people with autism and neurodiversity through social entrepreneurship, corporate engagement, and a global mindset shift. With their expertise in customer service outsourcing, cybersecurity, and pentesting, Specialisterne Brasil empowers businesses to thrive in an increasingly diverse market.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
At Maila Networks, we provide a comprehensive range of IT services and consulting solutions to help businesses thrive. Our expertise spans cloud consulting, cybersecurity, IT staff augmentation, business services, customer service outsourcing, and more. By leveraging our cutting-edge technologies and innovative approaches, our clients can enhance their operational efficiency, protect their sensitive data, and drive growth. Whether you're a small, medium-sized, or large enterprise, we offer tailored solutions to meet your unique needs.
team of 2 - 10 people
20+ years of industry experience
rate $150 - $200 / hr
min project budget $5k
VGX Contact Center offers a range of services to help businesses thrive. With over nine years of experience, they provide Business Services, Customer Service Outsourcing, and Call Center Services that benefit clients by improving customer satisfaction, increasing efficiency, and driving revenue growth. By outsourcing these functions, companies can free up resources for strategic initiatives and focus on core competencies. VGX Contact Center's team of experts works closely with clients to understand their needs and deliver tailored solutions that meet their goals. Through proactive management and a commitment to excellence, they help clients succeed in today's fast-paced market.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Cobrart offers a comprehensive solution for businesses to manage their debt collection and customer service needs. With over 20 years of experience, they provide a range of services including call center services, customer service outsourcing, and business services. Their team of qualified professionals uses advanced technology to negotiate with creditors and minimize client complaints. By outsourcing these tasks, businesses can focus on their core activities while leveraging Cobrart's expertise in debt collection and customer service.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
RedFox Digital Solutions is a leading IT and consulting company specializing in digital strategy development, business services, and customer service outsourcing. By leveraging cutting-edge technologies like AI, chatbots, and data analytics, they help clients unlock new revenue streams and improve operational efficiency. With expertise in areas such as hyperautomation, data science, and intelligent automation, RedFox Digital Solutions enables businesses to stay ahead of the curve and achieve their goals.
team of 26 - 50 people
7 years of industry experience
rate $100 - $150 / hr
min project budget $25k
Ayty Tech is a leading provider of innovative IT solutions. The company offers a wide range of services including e-commerce development, IT services and consulting, business services, customer service outsourcing, and call center services. These services can benefit clients by improving their online presence, increasing efficiency, and enhancing customer experience. Ayty Tech's expertise in e-commerce development enables businesses to create successful online stores, while its IT services and consulting help organizations streamline their operations and make data-driven decisions. The company's business services provide tailored solutions for companies of all sizes, from customer service outsourcing to call center services.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing exceptional call center solutions, Style Call Center Solutions aims to deliver personalized service that drives real results. By leveraging cutting-edge technology and expert expertise, the company helps businesses enhance their customer engagement and loyalty. With years of experience in the industry, they offer tailored services tailored to meet the specific needs of each client. From customer service outsourcing to call center management, Style Call Center Solutions provides solutions that streamline operations, boost efficiency, and increase revenue. By partnering with Style Call Center Solutions, businesses can enjoy improved communication, reduced costs, and enhanced overall performance.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
Central 24 Hours offers a range of services to help businesses succeed. Their call center services provide around-the-clock support, enabling companies to operate smoothly. This allows them to focus on other aspects of their business. By outsourcing customer service, businesses can improve efficiency and reduce costs. With digital strategy development, Central 24 Hours helps companies stay ahead of the curve in terms of technology. Their solutions for contact centers, telemarketing, and telephony IP enable companies to communicate effectively with customers. By providing virtualization and platform solutions, Central 24 Hours enables businesses to manage their IT systems more efficiently. This results in improved performance and productivity. With expertise in security and control, Central 24 Hours protects businesses from cyber threats. Their services are designed to meet the needs of various industries, including those that require high levels of customization. By partnering with Central 24 Hours, businesses can enjoy cost-effective solutions without sacrificing quality.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
Providing top-notch Contact Center services to businesses, AG Call Center offers tailored solutions to meet their unique needs. With expertise in Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, the company helps clients improve their customer experience, increase efficiency, and drive revenue growth. By leveraging advanced technology and a team of experienced professionals, AG Call Center empowers businesses to succeed in today's competitive market.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
QualityCalls Lead Generation is a successful commercial telemarketing company with endless possibilities. They specialize in outbound telemarketing for Business-to-Business and Business-to-Consumer, providing direct marketing, telephone sales, support, and lead generation services to various clients. Their goal is to bridge the gap between customers and businesses, finding solutions and opening doors to new opportunities. Quality is their priority, ensuring positive results. With years of experience in telemarketing, they have developed a unique approach for each service. They help clients achieve better business results through their exceptional sales services.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Com.unique Call Center provides top-notch business services to help companies succeed. With expertise in customer service outsourcing, call center services, and sales outsourcing, they offer tailored solutions to meet the unique needs of each client. By leveraging cutting-edge technology and strategies, Com.unique Call Center ensures high-quality atendimento that drives results for businesses of all sizes.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
POLO Telecom offers robust and cost-effective Call Center solutions, leveraging the latest technology and expertise to provide top-notch customer service. Their digital strategy development and market research capabilities help businesses optimize their sales and revenue streams. With a focus on consultancies in Cobrança, Televendas, SAC, and HelpDesk, POLO Telecom delivers personalized support and ensures ROI for its clients. The company's skilled team provides comprehensive solutions for Call Center operations, including PABX systems, software development, and IP telephony.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Télix provides a range of services to improve the healthcare experience for clients. Their software development expertise enables them to create innovative solutions that meet the needs of businesses and individuals alike. With their customer service outsourcing capabilities, they can help companies provide exceptional support to their customers. By leveraging technology and data-driven insights, Télix helps clients make informed decisions and achieve their goals.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
All Telecom offers a range of services to help businesses thrive in today's digital landscape. With IT Services & Consulting, All Telecom provides expertise in implementing and managing technology solutions that drive efficiency and productivity. Business Services enable companies to focus on their core activities while leveraging the company's capabilities. Customer Service Outsourcing allows businesses to outsource customer service operations to a dedicated team that delivers exceptional support 24/7.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Sensu Contabilidade specializes in providing customized business services, including customer service outsourcing and financial management. By leveraging its expertise, companies can streamline operations, improve efficiency, and make informed decisions. The company's team of professionals offers a range of services, from assessoria tributária to consultoria, enabling businesses to focus on their core activities. With Sensu Contabilidade, companies can enjoy enhanced profitability, reduced costs, and improved customer satisfaction.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
EXE Outsourcing Office provides comprehensive business services and customer service outsourcing to help organizations streamline their operations. With a focus on simplicity and completeness, the company's solutions include Folha de Pagamento, Analytics, Gestão de Benefícios, APP, and more. These services enable companies to automate routine tasks, make data-driven decisions, and focus on what truly matters - people. By leveraging cutting-edge technology, EXE Outsourcing Office helps businesses achieve compliance, reduce costs, and enhance overall performance.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency industry in Brazil continues to experience steady growth, driven by increased internet penetration, rapid adoption of mobile technologies, and a vibrant startup ecosystem. As Latin America's largest economy, Brazil holds significant potential for digital marketing, advertising, and technology transformation. Digital agencies have become pivotal in guiding businesses through digital transitions, customer engagement strategies, and online presence optimization.
Brazil currently has over 160 million internet users, representing approximately 75% of the country's population. The increasing internet usage has directly influenced the expansion of digital advertising, with digital ad spending expected to reach approximately $5.29 billion USD in 2023, marking a 12% growth compared to the previous year. Social media platforms are dominant, with Brazilians spending an average of 3 hours and 41 minutes daily on social media, significantly higher than the global average.
Key trends shaping Brazil's digital agency ecosystem include:
Despite impressive growth, digital agencies in Brazil face several challenges. Economic fluctuations and political uncertainties can impact overall marketing budgets. Additionally, talent acquisition and retention remain difficult due to competition for skilled professionals like data scientists, digital strategists, and UX/UI designers.
However, opportunities abound. Small and medium-sized enterprises (SMEs) increasingly recognize the importance of digital transformation, opening ample business avenues for digital agencies. Moreover, emerging technologies such as AI-driven analytics, voice search optimization, and programmatic advertising offer new market niches. Agencies capable of adapting swiftly to these trends, emphasizing creative and data-driven solutions, stand poised for significant growth in Brazil's digital landscape.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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