Leading agencies include Ayty Tech, RedFox Digital Solutions, Specialisterne Brasil, AG Call Center and TDCX. A total of 6 Customer Service Outsourcing providers in São Paulo, Brazil are ready to help. They serve clients such as Gaming, Tech, Varejo, Saúde, Retail, Fintech, Finance, Aviação, Indústria and Healthcare. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of São Paulo, Brazil is 12,396,372. Average local salaries are around $9,000, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 6 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Specialisterne Brasil is a leading provider of IT services, consulting, and cybersecurity solutions tailored to the needs of neurodiverse individuals. By leveraging advanced technologies such as big data and business intelligence, they help companies create inclusive work environments that cater to diverse talents. Their foundation aims to create one million jobs for people with autism and neurodiversity through social entrepreneurship, corporate engagement, and a global mindset shift. With their expertise in customer service outsourcing, cybersecurity, and pentesting, Specialisterne Brasil empowers businesses to thrive in an increasingly diverse market.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
RedFox Digital Solutions is a leading IT and consulting company specializing in digital strategy development, business services, and customer service outsourcing. By leveraging cutting-edge technologies like AI, chatbots, and data analytics, they help clients unlock new revenue streams and improve operational efficiency. With expertise in areas such as hyperautomation, data science, and intelligent automation, RedFox Digital Solutions enables businesses to stay ahead of the curve and achieve their goals.
team of 26 - 50 people
7 years of industry experience
rate $100 - $150 / hr
min project budget $25k
Ayty Tech is a leading provider of innovative IT solutions. The company offers a wide range of services including e-commerce development, IT services and consulting, business services, customer service outsourcing, and call center services. These services can benefit clients by improving their online presence, increasing efficiency, and enhancing customer experience. Ayty Tech's expertise in e-commerce development enables businesses to create successful online stores, while its IT services and consulting help organizations streamline their operations and make data-driven decisions. The company's business services provide tailored solutions for companies of all sizes, from customer service outsourcing to call center services.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
Providing top-notch Contact Center services to businesses, AG Call Center offers tailored solutions to meet their unique needs. With expertise in Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, the company helps clients improve their customer experience, increase efficiency, and drive revenue growth. By leveraging advanced technology and a team of experienced professionals, AG Call Center empowers businesses to succeed in today's competitive market.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.