Spotlight on 6 companies in São Paulo, Brazil providing Customer Service Outsourcing services!

Leading agencies include Ayty Tech, RedFox Digital Solutions, Specialisterne Brasil, AG Call Center and TDCX. A total of 6 Customer Service Outsourcing providers in São Paulo, Brazil are ready to help. They serve clients such as Gaming, Tech, Varejo, Saúde, Retail, Fintech, Finance, Aviação, Indústria and Healthcare. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of São Paulo, Brazil is 12,396,372. Average local salaries are around $9,000, reflecting market rates.

Average starting budget
$42,000
while min. project budget is $500
based on 6 profiles
Average hourly rate
$69
and starting from $10 / hr
based on 6 profiles
Popular skills
AIAgilePowerBIChatbotsDashboardsData ScienceCybersecurityHyperautomationCloud ComputingDigital Transformation
Key technical proficiencies
based on found companies
Also specialize in
Business Services (6)Customer Service Outsourcing (6)Call Center Services (4)Sales Outsourcing (3)IT Services & Consulting (2)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 6 matching agencies

T
Singapore, Singapore

TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.

team of 1000+ people

30+ years of industry experience

contact for pricing

min project budget $100k

S
São Paulo, Brazil

Specialisterne Brasil is a leading provider of IT services, consulting, and cybersecurity solutions tailored to the needs of neurodiverse individuals. By leveraging advanced technologies such as big data and business intelligence, they help companies create inclusive work environments that cater to diverse talents. Their foundation aims to create one million jobs for people with autism and neurodiversity through social entrepreneurship, corporate engagement, and a global mindset shift. With their expertise in customer service outsourcing, cybersecurity, and pentesting, Specialisterne Brasil empowers businesses to thrive in an increasingly diverse market.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

R
São Paulo, Brazil

RedFox Digital Solutions is a leading IT and consulting company specializing in digital strategy development, business services, and customer service outsourcing. By leveraging cutting-edge technologies like AI, chatbots, and data analytics, they help clients unlock new revenue streams and improve operational efficiency. With expertise in areas such as hyperautomation, data science, and intelligent automation, RedFox Digital Solutions enables businesses to stay ahead of the curve and achieve their goals.

team of 26 - 50 people

7 years of industry experience

rate $100 - $150 / hr

min project budget $25k

A
Florianópolis, Brazil

Ayty Tech is a leading provider of innovative IT solutions. The company offers a wide range of services including e-commerce development, IT services and consulting, business services, customer service outsourcing, and call center services. These services can benefit clients by improving their online presence, increasing efficiency, and enhancing customer experience. Ayty Tech's expertise in e-commerce development enables businesses to create successful online stores, while its IT services and consulting help organizations streamline their operations and make data-driven decisions. The company's business services provide tailored solutions for companies of all sizes, from customer service outsourcing to call center services.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

C
Varna, Bulgaria

Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.

team of 101 - 250 people

4 years of industry experience

contact for pricing

min project budget $1k

A
São Paulo, Brazil

Providing top-notch Contact Center services to businesses, AG Call Center offers tailored solutions to meet their unique needs. With expertise in Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, the company helps clients improve their customer experience, increase efficiency, and drive revenue growth. By leveraging advanced technology and a team of experienced professionals, AG Call Center empowers businesses to succeed in today's competitive market.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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