Your search found 1 companies in Cần Thơ, Viet Nam offering Customer Service Outsourcing services!

Leading agencies include DIGI-TEXX VIETNAM. A total of 1 Customer Service Outsourcing providers in Cần Thơ, Viet Nam are ready to help. They serve clients such as NGOs and Government. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $4,910, reflecting market rates.

Average starting budget

$10,000

while min. project budget is $500

based on 1 profiles

Popular skills

Machine LearningAutomation PlatformOCR (Optical Character Recognition)

Key technical proficiencies

based on found companies

Also specialize in

Business Services (1)Software Development (1)Robotic Process Automation (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

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Spotify

Netflix

Found 1 matching agencies

DIGI-TEXX VIETNAM

Ho Chi Minh City, Viet Nam

Customer Service Outsourcing Robotic Process Automation Software Development +1 service

DIGI-TEXX VIETNAM is a trusted partner for international businesses and organizations seeking high-quality services. The company offers software development, robotic process automation, business services, customer service outsourcing, document & data processing, invoice processing, image processing, data annotation & labeling, business support, document scanning and digital archiving, digital solutions, and more. By leveraging its self-developed automation platform and expertise in technologies like OCR and machine learning, DIGI-TEXX VIETNAM helps clients manage their information efficiently, preserve data from loss or damage, and make strategic business decisions. With a strong focus on quality and customer support, the company provides round-the-clock services in various languages. By partnering with DIGI-TEXX VIETNAM, businesses can simplify complicated processes, maximize productivity, and transform physical records into digital assets.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $10k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.