Leading agencies include MP Telecom, NMS Callcenter, South Telecom and P.A Việt Nam. A total of 4 Customer Service Outsourcing providers in Hanoi, Viet Nam are ready to help. They serve clients such as IT, Finance, Business, Education, Various industries, Various industries, Various Industries and Telecommunications. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Hanoi, Viet Nam is 8,053,663. Average local salaries are around $4,910, reflecting market rates.
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Found 4 matching agencies
South Telecom is a leading Digital Service Provider, offering expert solutions to businesses. With advanced technology products and effective integration of customer applications, the company has created successful solutions for various industries. Their services include Business Services, Customer Service Outsourcing, Call Center Services, which can benefit clients by providing efficient communication, outsourcing non-core functions, and improving customer experience. By leveraging their expertise, businesses can increase productivity, reduce costs, and enhance competitiveness.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
MP Telecom provides innovative contact center solutions and services to help businesses overcome human, technological, and operational hurdles. With a focus on automation, AI-powered tools, and cutting-edge Genesys Cloud Platform, their comprehensive offerings ensure exceptional customer experiences. By outsourcing customer service operations, companies can streamline processes, boost efficiency, and increase productivity. This allows them to allocate more resources to strategic initiatives and drive growth. MP Telecom's commitment to quality, international standards, and tailored support enables businesses to thrive in today's competitive landscape.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
NMS Callcenter provides a range of services to help businesses succeed in today's fast-paced digital landscape. From IT Services & Consulting to Customer Service Outsourcing and Call Center Services, their comprehensive offerings are designed to optimize business operations, increase efficiency, and enhance customer experience. By leveraging cutting-edge technologies such as mobile/web/game development and data analytics, NMS Callcenter helps clients stay ahead of the competition and achieve their goals. With expertise in various industries including IT, Business, Customer Service, and more, they offer tailored solutions that meet the unique needs of each client.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
P.A Việt Nam offers a range of customer service solutions to businesses, enabling them to improve their overall customer experience. With a focus on quick response times and high-quality communication, P.A Việt Nam's call center services can help businesses enhance their reputation and increase customer loyalty. The company also provides business services and customer service outsourcing, allowing clients to outsource their customer support needs to a dedicated team of professionals. By partnering with P.A Việt Nam, businesses can benefit from improved efficiency, reduced costs, and increased productivity. With years of experience in the industry, P.A Việt Nam has established itself as a trusted provider of customer service solutions, helping businesses achieve their goals and succeed in today's competitive market. The company's services are designed to meet the unique needs of each client, ensuring that they receive personalized support and attention. By leveraging P.A Việt Nam's expertise and resources, businesses can focus on what matters most - growing their business and serving their customers.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
We found 4 Customer Service Outsourcing agencies in Hanoi. Here's how to make the best choice for your project.
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Hanoi from 4 available options
Before contacting Customer Service Outsourcing agencies in Hanoi, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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