Unveil 12 companies in Egypt providing Customer Service Outsourcing services!

Leading agencies include Raya CX, Fusion Global Services, Giroz, Tech-Hub and Minds for Integrated Solutions. A total of 12 Customer Service Outsourcing providers in Egypt are ready to help. They serve clients such as Business Services, Financial Services, GCC, FMCG, Egypt, Business, Technology, Businesses, Middle East and Governmental. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $4,000, reflecting market rates.

Average starting budget
$17,500
while min. project budget is $500
based on 12 profiles
Average hourly rate
$19
and starting from $10 / hr
based on 12 profiles
Popular skills
Data PowerIntegration BusIBM API ConnectDigital WorkspacesGlobal Language SupportCustomized Software SolutionsAdvanced Data Security MeasuresHigh-Speed Internet ConnectivityDigital Integrated Business Services
Key technical proficiencies
based on found companies
Also specialize in
Business Services (12)Customer Service Outsourcing (12)Call Center Services (7)Sales Outsourcing (6)Testing Services (2)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Found 12 matching agencies

R
Cairo, Egypt

RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $10k

O
London Colney, United Kingdom

oWorkers provides a range of services to help businesses process and manage their data. With expertise in multiple languages, the company offers customized solutions for clients across various industries. Its advanced technology infrastructure ensures high accuracy and productivity rates. By outsourcing data entry tasks to oWorkers, businesses can reduce costs and free up resources to focus on core operations. The company's dedicated teams work closely with clients to understand their unique needs and deliver tailored services. From credit card application forms to civil records, oWorkers provides seamless support for data entry requirements. With its commitment to quality and customer satisfaction, the company has established itself as a trusted partner for global businesses.

team of 101 - 250 people

10+ years of industry experience

contact for pricing

min project budget $1k

Minds for Integrated Solutions optimizes operations and technology to enhance efficiency, cost savings, and innovation. With headquarters in the Netherlands and physical offices in Egypt and Saudi Arabia, they deliver excellence in IT services, digital transformation, and consultancy. Global clients across the Middle East and North Africa region trust Minds for its expertise in shaping businesses. By leveraging a dedicated team of IT professionals, global brands can hit the ground running with project-based IT outsourcing. This approach enables companies to harness power and unlock new opportunities for growth and innovation.

team of 26 - 50 people

15+ years of industry experience

rate $25 - $50 / hr

min project budget $25k

F
Montréal-Est, Canada

FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

min project budget $5k

T
Cairo, Egypt

Tech-Hub is a leading IT technical services provider in the MENA region, dedicated to producing a young cadre of technical professionals. The company provides cloud consulting, business services, and customer service outsourcing to help clients achieve their goals. With its strong expertise in providing exceptional services, Tech-Hub fosters an inclusive environment for employees to learn, grow, and develop their skills further. This approach enables the company to maintain a competitive advantage and deliver high-quality results that make it proud of its quality and effectiveness. By leveraging technologies such as IBM API Connect, Integration Bus, and Data Power, Tech-Hub enables clients to streamline their business processes, improve efficiency, and reduce costs.

team of 26 - 50 people

10+ years of industry experience

rate $25 - $50 / hr

min project budget $50k

B
Cairo, Egypt

BPO Hive LLC specializes in assembling native-level virtual teams of fluent and experienced agents to take businesses to the next level. With a focus on conversational fluency, they provide appointment setters, customer service representatives, and sales professionals to help companies grow their revenue. By outsourcing these services, businesses can reduce costs and improve customer experience. BPO Hive's tailored approach ensures seamless communication and collaboration between clients and their outsourced teams, providing real-time updates and transparent progress tracking. This enables businesses to make informed decisions and drive growth.

team of 2 - 10 people

5 years of industry experience

contact for pricing

min project budget $1k

G
Cairo, Egypt

GCS, a global leader in customer experience management, helps companies create highly advanced digital customer experiences by integrating chat with existing interaction channels. This enables businesses to convey information regarding their brand, product, and service to customers in real-time. GCS's dedicated support team provides incredible support to configure themes, answer questions, and solve issues. By combining human touch and high technology, the company delivers extraordinary customer experiences. The services provided by GCS include customer service, lead generation, and telemarketing, which can benefit clients by improving their online presence, increasing sales, and enhancing customer engagement.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

min project budget $1k

F
6th of October, Egypt

Fusion Global Services offers a range of outsourcing solutions to help businesses thrive in today's fast-paced market. By leveraging advanced technology and critical insights, they enable companies to streamline operations, reduce costs, and focus on core activities. Their services include business process transformation, customer engagement transformation, digital transformation, and call center services, among others. By partnering with Fusion Global Services, businesses can gain a competitive edge in the global market, improve their bottom line, and deliver exceptional customer experiences.

team of 26 - 50 people

9 years of industry experience

contact for pricing

min project budget $1k

M
Cairo, Egypt

This company provides professional customer contact services to help businesses exceed their customers' expectations. Their team offers a wide range of services, including business services, customer service outsourcing, digital marketing, call center services, and sales outsourcing. By providing these services, the company aims to increase productivity and value for its clients. With a focus on customer satisfaction, the company's goal is to help businesses achieve long-term success. The team is available 24/7 to provide support and consultation on customer communication. They offer solutions that cater to various industries, including those looking to improve their sales and customer service. By choosing this company, businesses can expect professional interface, phone call support, chat support, email engagement, and social media interactions.

team of 26 - 50 people

4 years of industry experience

contact for pricing

min project budget $10k

G
Al-Obour, Egypt

Giroz Solutions empowers businesses to unlock their full potential through creative and innovative solutions. With a focus on software development, business services, customer service outsourcing, marketing strategy, and expert advice, Giroz helps companies navigate success through smart financial consultations and effective sales strategies. By establishing seamless services and powering growth, Giroz redefines possibilities and delivers results that exceed expectations. The company's customized solutions are crafted to fit unique requirements, providing precisely what businesses need to excel in their industry. Quality assurance is a cornerstone of the reliability and satisfaction guaranteed by Giroz.

team of 2 - 10 people

5 years of industry experience

contact for pricing

min project budget $1k

S
Cairo, Egypt

Second Step provides comprehensive services to clients in the Middle East and GCC. The company offers a range of services including outsourcing, HR, payroll, finance, e-commerce, recruitment, staffing, manpower supply, and deployment. These services enable businesses to focus on their core objectives and projects by outsourcing complex tasks such as personnel, payroll, legal affairs, training, administration, and marketing. By leveraging Second Step's expertise, clients can reduce unnecessary expenditure, minimize compliance errors, and enhance efficiency.

team of 2 - 10 people

15+ years of industry experience

rate $25 - $50 / hr

min project budget $100k

F
Alexandria, Egypt

Flowtechtics provides a range of services to help businesses thrive. By outsourcing customer service and call center operations, clients can improve their responsiveness and engagement. This enables companies to focus on growth and expansion. With Flowtechtics' expertise in business services, clients can enhance their overall efficiency and productivity. The company's goal is to deliver tailored solutions that meet the unique needs of each client. Through its innovative approach, Flowtechtics helps businesses to streamline their operations and achieve their goals. By leveraging advanced technologies, the company provides seamless communication channels for customers and employees alike. This results in increased customer satisfaction and loyalty. Additionally, Flowtechtics' services enable companies to optimize their resources and reduce costs. By partnering with Flowtechtics, clients can unlock new opportunities for growth and success.

team of 26 - 50 people

8 years of industry experience

contact for pricing

min project budget $5k

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Overview of the digital agency industry in Egypt

Egypt's digital agency industry has experienced significant growth in recent years, driven largely by increasing internet penetration, rising smartphone usage, and expanding social media engagement. The market has become highly competitive, with numerous agencies offering specialized services such as digital marketing, website and application development, social media management, and e-commerce solutions.

According to DataReportal's 2023 report, Egypt has more than 54 million internet users, representing nearly 50% of its total population. Moreover, social media users reached approximately 46 million, highlighting the substantial potential for digital agencies to engage consumers through targeted online strategies.

Key statistics and trends

  • Internet penetration: Approximately 50% of Egypt's population uses the internet regularly as of 2023.
  • Social media growth: Facebook, Instagram, and TikTok continue to dominate the Egyptian market, with Facebook alone having over 41 million users in the country.
  • Mobile first: About 95% of internet users in Egypt access online content primarily through mobile devices, driving agencies to prioritize mobile-friendly strategies and designs.

Challenges and opportunities in the market

Despite its growth, Egypt's digital agency sector faces multiple challenges. Among these are limited access to specialized digital skills, economic instability, and fluctuating exchange rates that impact budgets and profitability. Additionally, the fast-paced evolution of digital technologies requires continuous adaptation and investment in employee training and development.

Nevertheless, opportunities abound. The Egyptian government's initiatives to support digital transformation and entrepreneurship, paired with rising demand from SMEs seeking affordable digital solutions, provide agencies with significant growth prospects. Furthermore, sectors such as fintech, e-commerce, and online education are booming, offering fertile ground for digital agencies to expand their services and client base.


Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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