Leading agencies include Protocall, United Call Centers, euPHONE LINE Kft., MULTICOM Contact Kft. and Support Services Group - Hungary. A total of 11 Customer Service Outsourcing providers in Hungary are ready to help. They serve clients such as Entertainment, Various industries, Bank, Irish, Retail, Global, Finance, Oil & Gas, Technology and Automotive. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $17,210, reflecting market rates.
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Found 11 matching agencies
Support Services Group, a leading provider of business services, empowers customer journeys through exceptional service and elevated CX. The company offers tailored solutions for technical support, customer care, e-commerce, retail, RMA management, B2B/B2C sales, and membership services. By providing outstanding customer service support to global brands, Support Services Group helps drive brand loyalty and satisfaction. The company's expertise in language capabilities and site locations satisfies demand in emerging markets, supporting over 20 languages. With a focus on delivering exceptional results, Support Services Group is a trusted partner for businesses seeking award-winning customer service.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
At Protocall, we provide professional call center services to help businesses grow and succeed. Our team of experienced professionals will work with you to develop a customized solution that meets your unique needs. With our state-of-the-art technology and expert support, you can focus on what matters most - growing your business.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
United Call Centers offers a comprehensive range of innovative contact center services, utilizing cutting-edge technologies such as artificial intelligence to deliver exceptional customer experiences. Their award-winning solutions empower businesses to elevate sustainability and diversity in the industry. With a strong legacy of 25 years in unparalleled customer service excellence, United Call Centers provides scalable business models tailored to clients' requirements, ensuring cost-effective financial models and efficient resource allocation. From multilingual customer service to sales outsourcing, their services help companies improve their CX, increase revenue, and reduce costs.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
ATALIAN Interactive is a leading provider of business solutions, offering expertise in customer service outsourcing, call center services, sales outsourcing, and more. By externalizing functions such as support and operations, businesses can improve efficiency, reduce costs, and enhance client satisfaction. This approach enables companies to focus on core activities while leveraging specialized teams for technical assistance and capitalizing on scalable infrastructure. With a proven track record of success, ATALIAN Interactive empowers clients to achieve their goals through optimized processes and personalized service.
team of 101 - 250 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Covalen is a leading provider of innovative outsourcing solutions that empower businesses to thrive in an unpredictable landscape. With over 30 years of experience, the company offers a range of services designed to raise quality, exceed customer expectations, and inspire customer loyalty. From outsourced CX to operational excellence, Covalen's bespoke design and delivery systems boost performance, reduce costs, and time to market. The company delivers compliant outsourcing solutions to over 140 countries, achieving 98% SLA rates in more than 55 languages. With a proven track record of delivering exceptional client engagement, Covalen is recognized as a Best-in-Class Managed Services vendor by a FTSE 100 Technology Company.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Interswitch Ltd provides expert call center and customer service solutions to businesses, helping them streamline their operations and improve client satisfaction. By leveraging its extensive experience in handling high volumes of calls, Interswitch can help businesses reduce costs and increase efficiency. The company's services include business services and customer service outsourcing, enabling businesses to focus on their core activities while ensuring a seamless customer experience. With its cutting-edge technologies and expertise, Interswitch helps businesses improve their overall performance and competitiveness.
team of 2 - 10 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Multicom provides comprehensive contact center services, including business process outsourcing and CRM strategy implementation. This enables companies to improve their customer service quality, increase efficiency, and reduce costs. With a focus on innovative technologies, Multicom offers solutions such as automated phone systems, email support, and lead management. By leveraging its expertise in the automotive, banking, and financial industries, Multicom helps clients provide exceptional customer experiences and drive business growth.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Telemedia Kft. is a leading provider of business services, customer service outsourcing, and call center services. The company produces live, revenue-producing, interactive TV shows in multiple languages, offering professional CRM and call center solutions to clients across the globe. This innovative approach enables businesses to enhance their customer engagement and improve operational efficiency. With its expertise in call center services, Telemedia Kft. helps companies deliver exceptional customer experiences, increasing loyalty and driving growth. The company's cutting-edge technology and seasoned professionals ensure seamless integration of services, resulting in measurable improvements for clients. By leveraging Telemedia Kft.'s services, businesses can focus on their core activities, while the company handles the intricacies of customer service and call center management.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
HRM Center Kft. provides modern call center solutions that utilize advanced technology and dedicated customer service representatives to ensure customers always have the best possible experience. With a wide range of services, HRM Center Kft. can tailor its support to meet the unique needs of each client, providing benefits such as enhanced customer satisfaction and increased productivity.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
CCH provides top-notch call center services to help businesses enhance their sales processes and overall performance. By offering expertise in customer service outsourcing, training, and quality assurance, CCH enables companies to optimize their operations and increase productivity. With its focus on HR services, energy solutions, and consulting, CCH helps businesses streamline their functions and achieve their goals. By leveraging the latest technologies and best practices, CCH ensures that clients receive exceptional support and results. Whether it's improving sales efficiency or enhancing customer experience, CCH is committed to delivering tailored solutions that drive business success.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
euPHONE LINE Kft. provides business services, customer service outsourcing, and call center services to help companies manage their telecommunication needs efficiently. The company offers a range of services, including call center management, telemarketing, and customer support. By partnering with euPHONE LINE Kft., businesses can enjoy cost-effective solutions without sacrificing quality. With a focus on delivering exceptional customer service, euPHONE LINE Kft. helps companies stay competitive in the market.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyThe digital agency industry in Hungary has experienced steady growth in recent years, driven by increasing internet penetration and widespread adoption of digital marketing strategies among businesses. Hungary boasts a competitive digital landscape with a blend of small, dynamic agencies and larger international firms, primarily concentrated in Budapest. Services offered include web development, digital marketing, SEO, UX/UI design, and mobile app development.
According to recent reports, Hungary's digital advertising market reached approximately €380 million in 2022, marking a 12% growth compared to the previous year. Digital advertising represents approximately 45% of the total advertising spend in Hungary, demonstrating a significant shift from traditional channels to online platforms. Mobile advertising continues to show robust growth, accounting for over half of digital ad spend in the country.
Hungarian companies are increasingly investing in digital transformation, with around 70% of SMEs prioritizing digital marketing and e-commerce solutions. Additionally, social media advertising, particularly on platforms like Facebook and Instagram, remains a popular and effective method for brands aiming to target local consumers.
Despite positive trends, Hungary's digital agency ecosystem faces several challenges:
Nevertheless, opportunities exist within the market:
Overall, the Hungarian digital agency sector remains vibrant, adapting to industry shifts and leveraging emerging digital opportunities.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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