Browse 1 companies in Miskolc, Hungary for Customer Service Outsourcing services!

Leading agencies include United Call Centers. A total of 1 Customer Service Outsourcing providers in Miskolc, Hungary are ready to help. They serve clients such as Finance, Oil & Gas, Entertainment, Energy Sector and Electric Vehicles. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Miskolc, Hungary is 150,695. Average local salaries are around $17,210, reflecting market rates.

Popular skills

ChatGO serviceProcess automationAdvanced analyticsVoice-based automationAI-powered customer service solutions

Key technical proficiencies

based on found companies

Also specialize in

AI Development (1)Sales Outsourcing (1)Business Services (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 1 matching agencies

United Call Centers

Miskolc, Hungary

Customer Service Outsourcing Sales Outsourcing AI Development +1 service

United Call Centers offers a comprehensive range of innovative contact center services, utilizing cutting-edge technologies such as artificial intelligence to deliver exceptional customer experiences. Their award-winning solutions empower businesses to elevate sustainability and diversity in the industry. With a strong legacy of 25 years in unparalleled customer service excellence, United Call Centers provides scalable business models tailored to clients' requirements, ensuring cost-effective financial models and efficient resource allocation. From multilingual customer service to sales outsourcing, their services help companies improve their CX, increase revenue, and reduce costs.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.