Leading agencies include Contacts & Services, INDACO, Numero Blu Servizi S.p.A., COMDATA Group and Studio Castelli. A total of 17 Customer Service Outsourcing providers in Italy are ready to help. They serve clients such as Retail, Finance, Technology, Banks, Hyundai, Fintech, Fashion, Airlines, Tech Firm and Ecommerce. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $18,300, reflecting market rates.
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Found 17 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
As a leading provider of customer management BPO services, COMDATA Group helps businesses streamline their operations and improve customer experiences. Their expertise in call center services, sales outsourcing, and customer service outsourcing enables companies to focus on growth and innovation. With cutting-edge technologies like FunnelSuite and AI-powered solutions, COMDATA Group empowers clients to achieve operational excellence, surpass expectations, and drive ambitious targets.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Covisian empowers businesses to deliver exceptional customer experiences through innovative contact center solutions. By harnessing the power of generative AI and human collaboration, Covisian's proprietary platform enhances customer engagement, boosts efficiency, and fosters loyalty. With a focus on digital innovation, Covisian provides cutting-edge services in business services, customer service outsourcing, and call center services. These services enable clients to streamline operations, reduce costs, and improve overall competitiveness. By leveraging Covisian's expertise, businesses can create personalized customer experiences that drive long-term growth and success.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Studio Castelli provides comprehensive digital marketing and customer care services to help businesses achieve their goals. With over 45 years of experience, the company offers web development, business services, customer service outsourcing, and more. By leveraging its expertise in search engine optimization, social media marketing, email marketing, and sales outsourcing, Studio Castelli helps clients improve their online presence and customer satisfaction. From logo creation to digital strategy development, the company caters to various industries, including automotive. By partnering with Studio Castelli, businesses can gain a competitive edge and achieve remarkable results.
team of 2 - 10 people
50+ years of industry experience
rate $100 - $150 / hr
min project budget $1k
Graffio helps businesses thrive in today's digital landscape by providing a range of services including web & software development, mobile app development, e-commerce development, and more. With expertise in digital transformation, multi-channel engagement, and concrete strategy, Graffio enables companies to reach new heights. From branding and graphic design to search engine optimization and social media marketing, Graffio's comprehensive approach ensures businesses achieve their goals. By leveraging cutting-edge technologies such as user experience, search experience optimization, and media advertising, Graffio drives results-driven growth for its clients.
team of 2 - 10 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
Numero Blu provides personalized BPO, Contact Center, Digital Transformation, and Market Research services to Italian clients. Their human-centered approach ensures a positive work environment with constant investment in employee development and well-being. By offering tailored solutions, Numero Blu helps businesses improve efficiency, increase customer satisfaction, and make informed investment decisions.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Colligo is a leading provider of contact center outsourcing services, helping businesses optimize their customer experience and increase efficiency. With over 15 years of expertise in the industry, they offer a range of services including inbound and outbound support, sales, and marketing solutions. Their team of experts uses advanced technologies to deliver high-quality service, ensuring satisfaction for clients across various industries. By partnering with Colligo, companies can focus on their core operations while benefiting from a dedicated customer service team.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Tiempo Nord has been serving businesses since 1982. The company offers various services to help businesses grow, including customer service outsourcing, sales outsourcing, and more. With its expertise in call center management, organization of contests, and customized logistics, Tiempo Nord helps businesses streamline their operations. By providing high-quality services, the company enables businesses to focus on their core activities. This partnership can lead to increased efficiency, productivity, and revenue growth. Whether you're looking for temporary offices or contact centers, Tiempo Nord is here to help.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
contact for pricing
Phonetica offers innovative solutions for businesses looking to improve their customer experience. With over 25 years of experience, they have evolved into INGO S.r.l. Società Benefit, a company that not only delivers cutting-edge solutions as a Solution Provider but also prioritizes environmental and social responsibility. By leveraging next-generation approaches, Phonetica redefine the future of customer experience. They provide comprehensive services such as Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing to help businesses thrive in today's competitive landscape. These services can benefit clients by enhancing their overall operational efficiency, improving communication with customers, and increasing revenue through targeted sales efforts.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Concerto-Contact Center provides high-quality customer service solutions that cater to the needs of businesses worldwide. By utilizing a team of experienced professionals, Concerto offers expertise in customer service outsourcing, call center services, and business services. These tailored solutions enable companies to focus on their core operations while ensuring seamless interaction with customers. With a strong emphasis on quality and efficiency, Concerto ensures that clients receive exceptional results. The company's dedication to innovation and growth allows it to stay ahead of the curve in an ever-evolving market. By partnering with Concerto, businesses can expect improved customer satisfaction and increased productivity.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Specializing in Business Services, Customer Service Outsourcing, and Call Center Services, 2B1 GROUP SRL helps businesses optimize their operations, reduce costs, and increase efficiency. By outsourcing non-core functions, companies can focus on their core activities and improve their competitiveness in the market. With years of experience and innovative approaches, 2B1 GROUP SRL delivers customized solutions tailored to each client's specific needs. Their services enable businesses to streamline their processes, enhance customer satisfaction, and drive growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Rephouse s.r.l. provides expert tourism representation and marketing management services to help businesses succeed. With years of experience, they offer proactive support in developing, managing, and expanding commercial activities. Their team of professionals works closely with clients to identify new opportunities and overcome challenges. Rephouse s.r.l. offers a range of services including customer service outsourcing, direct marketing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while leveraging the expertise of Rephouse s.r.l. By partnering with Rephouse s.r.l., businesses can benefit from increased efficiency, improved customer engagement, and enhanced market visibility.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
INDACO provides a range of business services, including customer service outsourcing, call center services, and sales outsourcing. Their solutions help businesses develop their commercial activities and strengthen relationships with target customers. By integrating direct marketing tools, INDACO supports companies in achieving their goals. The company offers customized marketing databases and telemarketing B2B services to optimize business development. With a focus on customer satisfaction, INDACO helps businesses monitor and improve their service quality. Their solutions are tailored to meet the specific needs of each client, enabling them to maximize efficiency and effectiveness.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
Euro-Tel Call Center provides a range of innovative outsourcing solutions that transform the customer experience. The company offers cutting-edge services such as business services, customer service outsourcing, and call center services to help businesses achieve operational efficiency and productivity. By leveraging Euro-Tel's expertise in telemarketing, inbound, and outbound operations, companies can improve their bottom line while enhancing their brand reputation. Euro-Tel's 360-degree approach covers all aspects of customer service, including email marketing, social media management, and live chat support. With its team of experienced professionals, Euro-Tel helps businesses achieve success in the Italian market.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Contacts & Services provides specialized solutions to support businesses in achieving their goals. Their services include marketing campaigns, customer care, and sales outsourcing, helping companies improve client acquisition, redemption rates, and overall performance. With a focus on personalized attention and expertise, Contacts & Services enables clients to concentrate on results-driven actions. By leveraging the latest marketing techniques and technologies, they help businesses optimize costs and maximize returns on investment. Whether it's telemarketing, telemailing, or data recovery, Contacts & Services offers tailored support to cater to each client's unique needs.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
1 of 1 BPO Evolution offers a comprehensive suite of business process outsourcing services designed to enhance customer experience. The company's competence center provides a range of services, including customer care, claims management, and telemarketing. By partnering with 1 of 1 BPO Evolution, businesses can optimize their timelines and budgets while improving customer satisfaction. With a team of experienced professionals and a leader with decades of industry expertise, the company delivers exceptional results. 1 of 1 BPO Evolution's services cater to financial institutions and other clients, providing a tailored solution for their unique needs. By leveraging the company's expertise, businesses can streamline their operations, reduce costs, and enhance their overall competitiveness.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
G&G Idee e Soluzioni offers a range of services designed to help businesses build and maintain strong relationships with their customers. By leveraging cutting-edge technology and expertise in customer service, they provide tailored solutions that drive loyalty, engagement, and growth. Their services include call center services, customer service outsourcing, and business strategy consulting, which enable clients to optimize their operations, improve customer satisfaction, and increase revenue. With a focus on data-driven insights and social media integration, G&G Idee e Soluzioni helps companies stay ahead of the curve in today's competitive marketplace.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyItaly's digital agency industry has grown significantly in recent years, reflecting the broader European digital transformation trend. Digital agencies in Italy typically offer a range of services, including web design, digital marketing, SEO, social media management, e-commerce solutions, and data analytics. The Italian market is characterized by a combination of small to medium-sized boutique agencies and larger, well-established firms operating across major cities like Milan, Rome, Turin, and Bologna.
The Italian digital agency industry faces various challenges, including intense competition, rapid technological advancements, and the need for continuous adaptation to evolving consumer behavior. A notable challenge is the shortage of digital talent, especially in specialized fields like data analytics, AI, and cybersecurity.
However, opportunities exist as more Italian businesses acknowledge the significance of digitization. The Italian government's ongoing investments in digital infrastructure and innovation, part of the "Italia Digitale 2026" initiative, present significant opportunities for agencies to collaborate on larger-scale digital transformation projects. Additionally, growing awareness of sustainability and ethical digital practices provides agencies a competitive edge by offering specialized consulting and sustainable digital solutions.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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