Your search found 1 companies in Fornovo San Giovanni, Italy offering Customer Service Outsourcing services!

Leading agencies include Studio Castelli. A total of 1 Customer Service Outsourcing providers in Fornovo San Giovanni, Italy are ready to help. They serve clients such as Automotive. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Fornovo San Giovanni, Italy is 3,437. Average local salaries are around $18,300, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$125

and starting from $100 / hr

based on 1 profiles

Popular skills

SEO toolsUI/UX designWeb developmentDigital marketingSocial media platformsCustomer care solutionsEmail marketing software

Key technical proficiencies

based on found companies

Also specialize in

Web Design (UI/UX) (1)Email Marketing (1)Sales Outsourcing (1)Business Services (1)Web & Software Development (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Studio Castelli

Fornovo San Giovanni, Italy

Customer Service Outsourcing Search Engine Optimization (SEO)Sales Outsourcing +5 services

Studio Castelli provides comprehensive digital marketing and customer care services to help businesses achieve their goals. With over 45 years of experience, the company offers web development, business services, customer service outsourcing, and more. By leveraging its expertise in search engine optimization, social media marketing, email marketing, and sales outsourcing, Studio Castelli helps clients improve their online presence and customer satisfaction. From logo creation to digital strategy development, the company caters to various industries, including automotive. By partnering with Studio Castelli, businesses can gain a competitive edge and achieve remarkable results.

team of 2 - 10 people

50+ years of industry experience

rate $100 - $150 / hr

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.