Leading agencies include Numero Blu Servizi S.p.A., 1 of 1 BPO Evolution, G&G Idee e Soluzioni, Concerto - Contact Center and Rephouse s.r.l.. A total of 5 Customer Service Outsourcing providers in Genzano di Roma, Italy are ready to help. They serve clients such as Hyundai, Tourism Industry, Various industries, Commercial Businesses, Financial Institutions and Various industries not specified in the text. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Genzano di Roma, Italy is 23,970. Average local salaries are around $18,300, reflecting market rates.
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Found 5 matching agencies
Numero Blu provides personalized BPO, Contact Center, Digital Transformation, and Market Research services to Italian clients. Their human-centered approach ensures a positive work environment with constant investment in employee development and well-being. By offering tailored solutions, Numero Blu helps businesses improve efficiency, increase customer satisfaction, and make informed investment decisions.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Concerto-Contact Center provides high-quality customer service solutions that cater to the needs of businesses worldwide. By utilizing a team of experienced professionals, Concerto offers expertise in customer service outsourcing, call center services, and business services. These tailored solutions enable companies to focus on their core operations while ensuring seamless interaction with customers. With a strong emphasis on quality and efficiency, Concerto ensures that clients receive exceptional results. The company's dedication to innovation and growth allows it to stay ahead of the curve in an ever-evolving market. By partnering with Concerto, businesses can expect improved customer satisfaction and increased productivity.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Rephouse s.r.l. provides expert tourism representation and marketing management services to help businesses succeed. With years of experience, they offer proactive support in developing, managing, and expanding commercial activities. Their team of professionals works closely with clients to identify new opportunities and overcome challenges. Rephouse s.r.l. offers a range of services including customer service outsourcing, direct marketing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while leveraging the expertise of Rephouse s.r.l. By partnering with Rephouse s.r.l., businesses can benefit from increased efficiency, improved customer engagement, and enhanced market visibility.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
1 of 1 BPO Evolution offers a comprehensive suite of business process outsourcing services designed to enhance customer experience. The company's competence center provides a range of services, including customer care, claims management, and telemarketing. By partnering with 1 of 1 BPO Evolution, businesses can optimize their timelines and budgets while improving customer satisfaction. With a team of experienced professionals and a leader with decades of industry expertise, the company delivers exceptional results. 1 of 1 BPO Evolution's services cater to financial institutions and other clients, providing a tailored solution for their unique needs. By leveraging the company's expertise, businesses can streamline their operations, reduce costs, and enhance their overall competitiveness.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
G&G Idee e Soluzioni offers a range of services designed to help businesses build and maintain strong relationships with their customers. By leveraging cutting-edge technology and expertise in customer service, they provide tailored solutions that drive loyalty, engagement, and growth. Their services include call center services, customer service outsourcing, and business strategy consulting, which enable clients to optimize their operations, improve customer satisfaction, and increase revenue. With a focus on data-driven insights and social media integration, G&G Idee e Soluzioni helps companies stay ahead of the curve in today's competitive marketplace.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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