Leading agencies include Everise, Webhelp, ENVO BPO, Brandt International and Chima Services Sdn Bhd. A total of 12 Customer Service Outsourcing providers in Kuala Lumpur, Malaysia are ready to help. They serve clients such as Fintech, E-commerce, Tech, Varies, Gaming, Finance, Fashion, Tech Firm, Ecommerce and B2B industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Kuala Lumpur, Malaysia is 1,768,600. Average local salaries are around $8,832, reflecting market rates.
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Found 12 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Everise provides expert customer experience solutions to businesses, leveraging its extensive expertise in AI development, IoT development, IT services & consulting, business services, customer service outsourcing, call center services, and sales outsourcing. These services help clients streamline operations, reduce costs, improve customer satisfaction, and drive business growth.
team of 1000+ people
9 years of industry experience
contact for pricing
min project budget $250k
Scicom provides a range of services to enhance business operations. Web & Software Development enables companies to create scalable digital platforms, while Mobile App Development allows for personalized customer experiences. E-commerce Development facilitates online sales, and Business Services deliver tailored solutions for specific industry needs. Customer Service Outsourcing ensures around-the-clock support, and Branding builds strong brand identities. Digital Strategy development drives business growth, Call Center Services provide efficient customer engagement, and Sales Outsourcing boosts revenue.
team of 501 - 1000 people
unknown
contact for pricing
min project budget $10k
Brandt International delivers exceptional customer experience solutions, empowering clients to achieve their business goals. With expertise in IT services and consulting, business services, and customer service outsourcing, Brandt helps companies maximize customer loyalty and retention. By providing cost-effective contact centers, business process outsourcing, and talent management services, Brandt enables businesses to streamline operations and improve overall performance. The company's consulting-led approach ensures customized solutions that meet specific client needs. With a focus on quality and high business performance, Brandt assists clients in delivering their brand promise consistently. Through its global industry expertise and experience, the company brings innovative approaches to customer experience management.
team of 501 - 1000 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
VPO Services provides expert business process outsourcing solutions to help businesses achieve customer satisfaction and successful growth. With a focus on inbound and outbound contact engagement, they offer flexible and reliable services including customer service, technical support, telemarketing, and more. By combining expertise and comprehensive capabilities across industries, VPO Services helps businesses move towards successful business growth by providing quality customer service with 24/7 support. Their solutions also extend to IT Operations (ITO) and Human Resource Operations (HRO). With a partnership mindset, they strive to create new trends for the market and achieve customer excellence with sustainable talent development.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
Envobpo provides IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing solutions to clients. By outsourcing these services, businesses can focus on their core strengths and improve efficiency. Envobpo's services enable companies to enhance customer experience, increase productivity, and reduce costs.
team of 101 - 250 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
SRG Asia Pacific provides IT services and consulting to help businesses thrive in today's digital landscape. With years of experience, they offer business services that cater to the unique needs of each client. Their customer service outsourcing solutions ensure seamless communication with customers, while their market research helps businesses make informed decisions. Additionally, SRG Asia Pacific offers call center services that provide 24/7 support and sales outsourcing that drives revenue growth. By leveraging cutting-edge technologies and methodologies, they help clients streamline operations, improve efficiency, and achieve business objectives.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $10k
Chima Services Sdn Bhd is a trusted provider of business services, empowering clients to achieve their goals. With expertise in customer service outsourcing, digital marketing, and call center services, this company helps businesses streamline operations and boost revenue. By leveraging search engine optimization (SEO) strategies, they enhance online visibility and drive more qualified leads. Whether it's sales outsourcing or general business support, Chima Services Sdn Bhd offers tailored solutions to meet the unique needs of each client.
team of 2 - 10 people
10+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Dah Reply is a Malaysia-based startup that specializes in bespoke chatbot solutions tailored to meet diverse business needs in customer service. Their customizable chatbot assistants help businesses win customers' hearts by understanding and fulfilling their needs. Dah Reply's innovative platform provides features such as interactive buttons, broadcast, and scheduled messages, making it easy for businesses to have good customer service. The company's GPT-fueled system breaks language barriers, connecting businesses with the world effortlessly. With precision and customization defining their approach, Dah Reply elevates customer satisfaction and efficiency while reshaping the future of customer service.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $1k
Kexxel BPO provides expert business solutions to help companies grow and succeed. With years of experience in delivering high-quality services, they offer tailored solutions across multiple domains. Their services include business services, customer service outsourcing, call center services, and sales outsourcing. By outsourcing these tasks, businesses can free up internal resources and focus on core activities, resulting in increased efficiency and productivity. Kexxel BPO's team of highly skilled professionals works closely with clients to understand specific needs and develop customized solutions that meet those requirements. This approach helps businesses achieve outstanding outcomes and growth, while also reducing costs and improving scalability.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $75k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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